Hi! First things first, I'm new to this forum and got referred here from reddit.

 

Yesterday I took delivery of my first Skoda and oh my god it's beautiful! Got the Skoda Scala MonteCarlo in SteelGrey, absolutely stunnig IRL.

 

Now to the issue, when I was at dealership we couldn't get the Connect-services to work, couldn't login or register in-car. No problem on adding the car in the app or on the site, but when it's time to activate the car the infotainmentsystem just says "Could not load userprofile", no error codes at all. Been in contact with the Skoda Connect-support but the only tip they could give was to factory reset the infotainment (which I've already done, at least 3 times!).

 

I have little over an hour to closest Skoda dealer and would prefer to not have to go there if possible. So please, any ideas at all are helpful!

 

Thanks!

 

 

Hi

 

Not sure if it is the same as on mine (Superb) but to register the profile you need two keys with you in the car and it prompts you to press the unlock button on each.

 

John

11 hours ago, jjc said:

Hi

 

Not sure if it is the same as on mine (Superb) but to register the profile you need two keys with you in the car and it prompts you to press the unlock button on each.

 

John

 

Thank you for the input John, but I can't even get to the screen that should prompt me to do that. 
To get to that screen you need to login/register Skoda-ID and that's where I'm stuck.. 😞 

Have you been on skoda connect on the internet and loaded your details (registered) set up an account password 

Just now, skoda1982 said:

Have you been on skoda connect on the internet and loaded your details (registered) set up an account password 

 

Yes, sir! It tells me to activate the car, but since I can't get passed the login/register prompt in the car I can't register.

Hi, did you ever get a resolution this this problem? I’m facing what seems like exactly the same problem and the dealer seems pretty uninterested in helping.

Would be great to know if there are any other things I can try myself without insisting the dealer takes it in to get it sorted...many thanks

Do yourself a favour and don't bother it is a pile of poo  

Thanks, I understand most of the features aren’t great, but I have a superb iV and am mainly looking to get the remote charging setup, which it should be useful for...

Hi

 

I'm facing the same Issue my connect was working all connected and suddenly no connection 

Portal and app can be accessed car shows there. 

Keys were all registered before.

 

Factory reset no good

Delete user account no good

Connecting to my wifi no good 

Dealer not interested

Skoda UK trying to solve via facebook but so far just asked me to do all the bits above 

 

Did you ever get this solved 

 

70 Plate Skoda IV Tech 

Hi, I only got it sorted by registering for a new skoda connect account with a different email address.

 

All working fine now.

 

I ended up just trying the above myself as the dealer was no help.

There was a maintenance upgrade to the Scala/Kamiq portal on the Skoda Connect website last night. If you try again now, you might succeed.