Here is a link to check your car  http://recall.skoda-auto.com/004/en-com

 

You might think that if your car is affected then all you have to do is once you have conformation all you have to do is contact your dealer.

 

But it is not that simple - First of all the recall check only tells you you car is affected or not - It does not tell you what the recalls are.

 

eg  Dear customer,    -   a recall campaign has been found for the entered VIN

 

It tells you to contact your dealer but when I did so I was told as far as they knew my car was not affected.

 

I rang customer sevice and after a long phone call an adviser confirmed there were in fact two advisories on my car but I did not need to worry because it did not affect the safety.

 

I then used the web chat to ask about the issues and then finally discovered that

The Recalls on your KAROQ are 23CE S-Fuel line and 60E3 W-Drain valve. I'm sorry to learn that you had not received a recall letter for this, I appreciate this is not what you have come to expect from ŠKODA.

So The fuel line fault  could cause a leak and I presume could deposit diesel fuel on the road  This IS a safety issue for other road users.

 

And as for the 60E3 W-Drain valve - this is the sun roof drain and could soak the front carpets - not a safety issue but not very pleasant and something that I want to find in my car

 

But Skoda do not think that it is worth informing us customers about - Shame on them

 

 

 

 

Customer Service Advisers should know exactly why Registered Keepers are not informed of Recall Actions / Service Campaigns.

That is because they are not RECALLS, Recalls that the DVLA are part of the discussion on as being Safety Critical.

If RECALL's are not meaning a car with Dangerous Faults or needing checked to see are not RECALLED then it is a VW Group fail. 

A dangerous fail in their corporate responsibility.

 

Some are Safety Critical and Registered Owners are not hearing from Skoda / VW UK.

 

If it is a DVLA Recall then Skoda / UK are given the Registered Keepers contact details so that Skoda / SEAT / Audi / VW Uk can write to Keepers.

 

http://briskoda.net/forums/topic/484031-10-tsi-engine-recall

 

 

 

 

 

Edited 6 October, 20205 yr by e-Roottoot

Love the way the recall page gives you the result in Czech.  Good old Google Translate to the rescue.

13 minutes ago, DSL said:

Love the way the recall page gives you the result in Czech.  Good old Google Translate to the rescue.

 

Not if you use my link  --  http://recall.skoda-auto.com/004/en-com

As per your link:

 

I dont know how you bypassed the english site

Edited 6 October, 20205 yr by killy
info

http://skoda-auto.com/services/recall-actions

 

https://www.gov.uk/check-vehicle-recall

https://www.gov.uk/vehicle-recalls-and-faults

 

 

Below,

2018, then 2019 and for 2020 nothing showing with the DVLA..

 

 

 

Edited 6 October, 20205 yr by e-Roottoot