my build week keeps changing depending on who I ask. It was status 10 for week 45 or 49 depending on who I asked, but now the latest is that it is back to status 00 is because the factory are carrying out the RDE1 to RDE2 (Real Driving Emissions) switch over. Does anyone know what this will mean in terms of performance/emissions for the kodiaq (1.5 manual), or how much delay this is going to add to the build?

I received an email from Skoda UK on the 30th of July saying, 

“We’ve received your new Škoda Karoq order. Christopher, your order has been received. Our journey starts here. We have now received your order for your brand new Škoda Karoq. Our expert technicians will soon be putting your new car into production. They’ll make sure it matches your specifications and requirements exactly before it leaves our factory in perfect condition. And just so you know, we’ll keep you up to date with the progress of your car. So please keep a look out for any future emails from us.

“Where you’re at: Order confirmed.” (The next stages were shown as 'In production', 'On its way', and 'At Retailer'. 

 

However, I've not received any more emails from them.

 

Instead, I contacted Skoda UK via Twitter Direct Messaging, which produces very fast responses. Ideally they want your eight digit order number, but they were able to track my order from my name, address, email address, and retailer. On the 21st September, they told me, "Your order number is xxxxxxxx for future reference. We can confirm that your KAROQ Sportline 2.0 TSI has been Factory ordered and has an unconfirmed production week. The unconfirmed production week is the week commencing the 12th October 2020.”

 

On the 8th of October, a request for an update produced, “Your Karoq has been given a confirmed build slot of week 42, so will go into production during next week.”

 

On the 20th of October, I was told that it was currently in the production process (although that was week 43).

 

Then today, I was told it had a build date of the 21st October, and was now on its way to Emden.

 

So why they promise updating emails only to then ignore you I do not know. Skoda UK should either follow through with updating emails or not promise them in the first place!