So, roughly 2 months ago I bought a 2015/65 TDI 190 SEL Exec with 63K, FSH and a 1+2 year Skoda warranty from Derby Skoda. Within a day or so I noticed an annoying dash vibration on acceleration in 2nd and 3rd between 1900 and 2300 rpm. I also noticed creaky suspension and that the rear air vent direction selectors ‘came off in my hand’ as well as that some paintwork needed sorting on the rear number plate panel. I emailed the dealer and after some back and forth email traffic I was asked to send them a quote for this paint work. I tried to book my car in with my local main dealer at Redditch but they could not provide me a with a loan car for over 6 weeks. As I work in Plymouth I booked the car in there and I dropped it off on Tuesday this week at 0830. They had the car for 2 full days and called me today having done nothing as Derby Skoda are not interested as I have done circa 3K miles and none of the work is covered under warranty! I am shocked and appalled at the terrible customer service. 

If we hadn’t been in the middle of a global pandemic I might’ve had more luck getting an earlier appointment meaning I wouldn’t have covered 3K miles before the faults were looked at. I’m going to have to take this up with Skoda UK. Anybody got any advice? Plymouth Skoda quoted £1100+ to grease the suspension,  replace the rear air vent and dismantle the dash to investigate. At this point I would say avoid Skoda! Buyer beware! The sales manager at Derby is a bit of a bully in my opinion and not at all interested once you have signed and taken delivery. 

Edited 2 December, 20205 yr by the_worrier

Skoda Customer Services are both dishonest and inefficient. You've total sympathy, but it comes down to dealers. Ours in the New Forest is fab, not just for owners but as part of the community. Part of your difficulty is having two dealers involved...I'd hammer the Derby end and find a time when they can take the car and fix it. Otherwise get an independent engineer report, and go through small claims court. But not all dealers are like that you describe.