Bought my SEL first edition on 31st Dec (demonstrator, 7 months old with 7,500 on the clock). It will be going back in on Tuesday for them to attempt to solve the infotainment system (I have no no confidence in their ability to do this). Tbh I am sick of driving a car with the intermittent ability to listen to music, put the heating on, reverse with the sensors working etc etc that you get to with the system. I am thinking of returning it. Paid for it outright. Does anyone know if this can be done? Can I ask fir my money back? Any advise gratefully recieved in terms of my rights in this respect.

Sorry to hear of your car stress.

 

https://www.honestjohn.co.uk/problems-with-a-new-or-used-car-your-consumer-rights/

 

I would let them repair, but only one. I would make your thoughts clear to the dealer. if you think you are going to return, start making a log of events and times etc, for future use.

 

With luck, it'll be a software update these complex systems often need and all will be well.

 

HTH

Edited 9 January, 20215 yr by Westbury63

We're you able to test drive the car fully? If not you might have a 14 day cooling off period?

 

It is possible to reject a car but I don't think it's easy. With modern cars there are always going to be electrical issues in some. The golf 8 is full of them apparently. 

I didn't get to test drive no. I just want the damn thing to work! I will see what they say on the return. If they don't sort it, I will tell them what I am thinking of doing and log everything (I can't drive anywhere to log anything at the moment due to the rstrictions). Will just keep my fingers crossed they fix it. Apparently, you get 30 days. The system must have had problems before and they didn't admit, unless it is just the cold.

2 hours ago, OctaviaFirstEdit said:

Bought my SEL first edition on 31st Dec (demonstrator, 7 months old with 7,500 on the clock). It will be going back in on Tuesday for them to attempt to solve the infotainment system (I have no no confidence in their ability to do this). Tbh I am sick of driving a car with the intermittent ability to listen to music, put the heating on, reverse with the sensors working etc etc that you get to with the system. I am thinking of returning it. Paid for it outright. Does anyone know if this can be done? Can I ask fir my money back? Any advise gratefully recieved in terms of my rights in this respect.

Further to you message above - apparently yes.  I'm heavily committed at present but will PM you with details over the weekend if that's of help to you.  See also the following  topic here where several of us are in the same predicament: KPH/MPH

Yes please!

You have a legal right to reject a car within the first 28 days. ( look up Consumer Rights Act 2015 ). You do not have to give the dealer a chance to fix the fault which was part of the previous law. ( Sale of Goods Act )  Basically any goods you buy should work as advertised, if it doesn't then you can reject them for a full refund.

 

Rejection becomes more complicated after 28days from purchase and bloody difficult 6 months after purchase.

 

"Apparently, you get 30 days. The system must have had problems before...

 

That sounds like something completely different, you may have been quoted the approved used car scheme. Under approved used, you can exchange the car for another within 30days ( something I've not heard anyone actually do). Can't imagine why anyone would exchange for another unless they found the car  was unsuitable for their needs. They may have bought a faulty car like yourself, but given you're exchanging it for another, then will the next car have the same issues?

 

Note: under the approved scheme, the exchange has to be within 30days or 1000 miles, whichever comes first.

 

Hope that helps

 

PS - the above comment re: 14day cooling off period is applicable to finance. If you bought the car outright then it's not applicable to you.

 

 

Edited 9 January, 20215 yr by Guest

That does help. Seems I am on solid ground to return if they do not sort the issue on Tuesday.

 

Thank you for your help. Sad thing is, I really like the car, but no good if the system that helps work it doesn't work!

You'd be putting forward an argument that the goods are not fit for purpose but you can expect teh dealer to reisst since the car wil have depreciated substantially from when they have sold it to you.