So my 2018 L&K 280 developed two faults on Monday, the rear traffic assist failed and I suddenly started to get a loud vibrating noise from under the driver's seat between 2 and 3000rpm. 

 

The car is 2 months out of manufacturers warranty but I bought it approved used in October so it's covered by that. 

 

The traffic assist is a module fault which is being sorted under warranty, however the dealer claims the fuel lines only need adjusting and therefore are not covered. However this adjustment requires the fuel tank to be removed and will cost me circa £400 to fix. 

 

Obviously I wasn't very happy with that, so I complained to the approved used policy administrators who said the dealer actually hadn't tried to claim, they'd just gone off their guidance which is to refuse the claim. 

 

I suggested it could be a broken clip or faulty pipe which isn't an adjustment. To summarise the dealer haven't actually examined the pipes, which are mainly obscured by under trays, and say that they can't examine the pipes without dropping the fuel tank, which seems like BS to me but anyway. 

 

Seems like the issue is quite common across the VAG MQB cars, has anyone else made a claim for the same fault? 

 

Thanks

Seems to me that somebody here recently solved that particular problem with a couple of shims. Try a search?

Yeah I saw that but I didn't expect it not to be covered under warranty so didn't want to start trying to fix it myself. 

 

Plus the noise on mine is coming from nearer the front of the car and there's quite a lot of under tray which needs to be removed to get to it. 

 

It's been referred to a supervisor to review the refusal. The part of the warranty they're quoting to get out if it is as follows:-

 

Bodywork, paintwork, body component 
(including encased aerials, gas struts, sunroof assemblies, soft top roofs, and seat frames, strikers, hinges or any component which may require adjustment from time to time).

 

If they're trying to suggest that fuel lines are a component which requires adjustment from time to time then that's the first time I've ever heard of it! 

14 hours ago, Gez280 said:

fuel lines are a component which requires adjustment from time to time

Well, that’s utter boll@#ks, if ever I heard it!