Auto lock issue

[Rockinghorse]

Hi Guys

 

No that didn't work, I will have to get the dealership to put it on the computer to see what is causing it. Seems to be too much of a coincidence that it happened straight away after the key fob battery issue.

There does seem to be an awful lot of problems with VAG locks though as reported in the Daily Mail. Skodashould be recalling them and replacing for free. Don't hold your breath for that one though.

[Rockinghorse]

Good morning Guys

 

I had my MOT and service yesterday and mentioned the problem with the locks. The Service manager advised that they would have to book the car in separately for the lock work but because it is a known fault both front door locks would be replaced under warranty as I had the 'All in' plan. He also told me that they keep the locks in stock at all times because of the 'known fault'. Shame they don't have a recall system to cover it. He also confirmed that if I hadn't had 'All In' the work would have cost around £900.

Anyway I said to him that I didn't believe there was an actual fault because it was fine until my fob battery died and I suspected that it was a matter of syncing the system. He said they would need the car for two days because of the to and fro to the warranty dept and the paperwork involved, which is a bit of a pain.

When I collected the car after service he advised me that the computer did show up a lock fault so they would definitely book it in for replacement. Strangely ever since they hooked it up to the service computer the locks have been fine so I think I was probably right all the time. I am however glad that I took out 'All In' after all.

[MrAdamwood]

Two days? are they taking the mic? mine was done in 3 hrs. I'd push back on that. 

[Rockinghorse]

I totally agree, I could do the job myself easily in that time. They tell me ( as they have every time something has been done under warranty ) that they need the car two days because they have to strip the locks out and then get in touch with the warranty dept to get authorisation to do the job. I'm sure the whole process could still be done the same day but perhaps they are not organised that way.

The main fact is that since the car was on the computer for the service I have not seen any problems with the locks which to me, proves that they were just out of sync. I am inclined to forgo the replacement at this time as I still have another year left on my 'All In' plan. The service guy did confirm that people who did not have warranty were given a bill for around £900 and as the locks are only £130 for the pair you can clearly see how much dealers charge per hour. 

It was interesting that they did not mention my needing to have my timing belt replaced which they had warned me last year, as my car is now five years old, but of course we now know that Skoda had dropped that condition last July leaving the change required at 50,000 miles. As I have only done 20,000 I still have time to save up. Of course the cost will be even more ridiculous by the time I need it done but I may not have the car by then. 

 

[Rockinghorse]

Hi everyone

 

Just a quick update. There is obviously a fault on Karoq door locks, as yesterday they started to lock and unlock rapidly whilst driving slowly in traffic. I was wrong afterall,  it wasn't just a syncing issue.

I will have to book it in for replacements ASAP, while I am still covered by the All In plan.

 

I don'y know if anyone else has this problem, but when ever I have a service my engine seems to run roughly and noisily and not like before I take it in. The other thing I noticed was that whilst being serviced they disconnected my dashcam, presumably so that I couldn't check up on their work or the way they drove it on the road test. Strange!

 

I will update after the locks have been changed.

 

 

[Stonekeeper]

19 minutes ago, Rockinghorse said:

The other thing I noticed was that whilst being serviced they disconnected my dashcam, presumably so that I couldn't check up on their work or the way they drove it on the road test. Strange!

 

I will update after the locks have been changed.

 

 

Use of in car cameras and recording equipment whilst vehicle being repaired.

 

https://retailmotorlaw.co.uk/index.php?option=com_content&view=article&id=249:use-of-in-car-cameras-and-recording-equipment-whilst-vehicle-being-repaired&catid=34:our-company&Itemid=78

 

 

 

[JND]

Further to my post  of 20222 we can no longer trust our 69 plate 4x4 Karoq Sportline which has now done 34000 miles

. On Easter Monday we left the keys by the gear lever and unloaded the boot. Closed the boot and went to release the dog only to find everything had locked. The temperature was rising... and we were in a remote part of Wales, so I phoned Green Flag who would be with me in 2 hrs, but I would have to sign a declaration as they would have to "damage" the car to get access. Our spare key was at home 90 miles away - even if we could have borrowed a car there would have been a 4 hr delay before we returned to a fried dog. It seemed that the "damage" was to smash a window, so I did it myself and cancelled Mr Flag. This is the 6th time we have been let down by the locking system - although this was by far the most dramatic occasion. After the first time, when I was able to rescue my wife (thank goodness for mobile phones), I contacted the garage who then checked the car over and said they couldn't find a problem....(funny how others on this forum have had that experience!). The fifth time, I was told that they needed to replace the two front door locks which they did. The warranty was coming to an end and I wrote to Skoda UK saying that I had no confidence in the car but after a fair bit of wrangling, they gave me £300 towards the cost of a further year's warranty (I think I had to pay £30 extra, so it was worth it). That warranty ran out in September, and so any work which needs to be done now will come out of my pocket. The only good thing to come from this sorry saga is that the website "mywindscreen" put me in touch with an excellent glazier who replaced the glass at a third of the Autoglass price. No more Skodas for us - the Dacia Duster which preceded the Karoq gave no trouble, neither did the two Fabia VRS's we enjoyed in the past. I'm looking at the Kia Sportage as a replacement.

[Stonekeeper]

2 minutes ago, JND said:

I'm looking at the Kia Sportage as a replacement.

 

A friend at work has a Sportage 71 plate. He has not seen it since January when it went in for a problem, he still has the loan car though. All manufacturers have problems.

[JND]

True enough, but Skoda  have not redressed the issue properly and many of us have been fobbed off. I know this forum is dedicated to Skoda, but my membership will cease when I get rid of the Karoq and get a Sportage (Highly recommended by a friend) or a Duster with rather less sophisticated electronics.

[Rockinghorse]

My Son had an issue with his Dacia Stepside when the wipers stopped working. You can usually get just the motor but not for Dacia. It had to be the complete wiper assembly costing £400 from a main dealer. I tried everywhere for a lesser fix which I could do myself but the same answer came back from everyone - Main dealer part only. Typical a year later there are now specialists which can supply a replacement motor for £50.

As Stonekeeper says all manufacturers have issues. Its a total luck of the draw. I never had half the problems with the 2nd hand cars I used to own. No more new ones for me, they end up costing way too much when you are locked into main dealer warranty.

[JND]

You are absolutely right about buying second hand, but I thought a demonstrator with 2000 miles on the clock would have been a safe bet with any problems ironed out! We have a 2011 Renault Megane convertible  bought in 2017 having done 35K. It has now done 77K and apart from the usual servicing, tyres and brake pads it has been no trouble, and has never let us down! It's interesting to see that the VAG group does not seem to be as reliable as it used to be according to the league tables.

[Blueracer]

Front passenger door on my 2018 Karoq 1.5 TSI SE Technical stopped locking/unlockiing reliably. The lock was replaced this week by my local independent garage and now working properly. Total bill was £314.

[Rockinghorse]

Luckily I took out extended 'All In' warranty so both my locks will be replaced under warranty as it is a known fault.

Its annoying though as it is an intermittent fault. I went away for ten days and did 1032 miles without a single rogue latching but last week it did it twice when driving around a carpark slowly.

I hear it is a VAG problem though not just Skoda and my local dealership keep the locks on the shelf because of it.