When Skoda gives you a lemon.
 

I bought an 11 month old Superb from my local main dealer, almost 18 months ago.

I really liked the car. High spec, very economical and super comfortable.

Over the next 12 months I suffered three random leaks (the first I noticed before the first month was up), that caused the carpet (and the insulation beneath) in the drivers footwell to become sodden.

The first two times the dealer said they ‘thought’ they’d stopped it leaking. Although it did eventually dry out, after the 3rd leak I gave it to them to keep until they were sure it was fixed. After a month of testing to find the source of the problem the garage admitted defeat. They told me I needed to talk with Skoda customer service. 
What a truly frustrating and unpleasant experience. I’m over 50 and I’ve never been treated as badly by customer service, anywhere.
Skoda’s attitude was ‘The garage cannot find a leak, therefore there is no problem”.  As the garage replaced the insulation, due to the water damage causing it to rot and grow mould, I would beg to differ. There is definitely a problem.

After repeatedly dodging the issue, Skoda placed me in a position where I had to turn to my consumer rights. I submitted a formal rejection of the car to the dealership and after giving them even more chances to put me in a similar vehicle or repair mine, I had no real choice but to sell the car back to the dealership. 

I know I probably got the one in a million 🍋, but Skoda’s lack of customer service really hit hard. I was nothing but patient and generous with my time. They in turn refused to see sense, pushing me back to the dealer that sold me the car. They gave me nothing but the bare minimum required under the law.
I bought another car.  It isn’t a Skoda or from the Volkswagon Audi Group and I doubt I will ever consider buying from them again after the way their customer service behaved.

I wish you all happy motoring.

 

I'm terribly sorry to hear about your negative experience with your car, the dealer, and Skoda UK. Happy and safe motoring to you with whatever car you choose next.

22 hours ago, AnnoyingPentium said:

I'm terribly sorry to hear about your negative experience with your car, the dealer, and Skoda UK. Happy and safe motoring to you with whatever car you choose next.

Thanks. 

It's life. Live, learn, move on. 👍

Just wanted to say what happened , so if anyone else had a head banging experience with customer service they'd know they weren't alone.

Next car should be safe motoring, it's a Volvo. 🙂

3 hours ago, Kolorado said:

Next car should be safe motoring, it's a Volvo. 🙂

 

Finest bit of Swedish tank-ware made.

 

Enjoy!

On 10/01/2022 at 15:12, Kolorado said:

Thanks. 

It's life. Live, learn, move on. 👍

Just wanted to say what happened , so if anyone else had a head banging experience with customer service they'd know they weren't alone.

Next car should be safe motoring, it's a Volvo. 🙂

Sorry to hear about your Skoda experience and warranty claims... At least I can speak from experience on Volvos customer service which is good. My dads XC60 2.0TDI was burning oil after its recall. They worked on the car multiple times to work out the issue and in the end the engine was completely replaced free of charge. The car was a 2014 @ 98k miles and had the engine replaced in 2020. No problems just did what was needed. Otherwise its been an incredible car and very reliable.