So long story short:

 

Ongoing issue with vehicle since ownership, coming up to 1 year old next month and car going in for 4th time for same problem that is still not fixed after various software updates and part replacements.

Dealership struggles to replicate problem of lights coming on throught the night and draining 12v battery but dont deny the issue as I have numerous security camera footage of said fault.

 

Car is on PCP finance with VWFS finance purchased directly with dealership car is going to, 3 years plan and I placed a very large deposit with my part ex when I purchased Mar 2021.

 

Am having a BEV hire car when the car goes in and have already told dealership I am not having my car back until the fault is guaranteed fix and I am fed up and will look at other avenues if it cannot be.

 

If they cant fix the fault, can I reject the car on grounds it is faulty and has never been fixed? Is it possible owing to it being nearly a year old? How do I go about it as I literally know nothing about the process? What happens during the process please?

 

Am grateful for your advice please guys especially if anyone has done this and post 6 months ownership.

 

Thank you

 

 

after nearly a year it might be difficult to reject  

However used cars are making top dollar at the moment

so rather than having the hassle of dealing with skoda, might be  better to just sell the car 

 

 

49 minutes ago, 310golfr said:

after nearly a year it might be difficult to reject  

However used cars are making top dollar at the moment

so rather than having the hassle of dealing with skoda, might be  better to just sell the car 

 

 

Thats what I was afraid of that as you pass the 6 month mark it becomes difficult / near Impossible to do such a thing.

Thats not a bad shout, thank you for your advice. I know I am taking a bit of a financial hit but its not as bad as I thought and I am just fed up with the problems with this car. Its also taken having a hybrid to make me realise I should have gone straight for fully electric.

The market is good like you said but sadly it also is for cars I would be looking at. My heart is set on a second hand tesla model 3 which are silly money atm but I think thats the way for me to go if I get this car "fixed" then sell it on, a shame as its a great car just the technology is shocking and un tested

@Skoolboyerror  However if the fault was first reported quite early on, and within the 6 months, but still unable to fix it after multiple goes (and now beyond the 6 months) then it is much easier to still reject.

 

If fault first occurred after the 6 months that’s when your rights are much weaker.

 

Also look through following threads which have lot of info on rejection (especially the post by Kodiaq Sportline)

 

https://www.briskoda.net/forums/topic/500371-4-weeks-old-car-and-gearbox-fault/?tab=comments#comment-5616869

 

https://www.briskoda.net/forums/topic/500276-car-rejected-activated/

 

 

Edited 1 February, 20224 yr by SurreyJohn
Added links

46 minutes ago, SurreyJohn said:

@Skoolboyerror  However if the fault was first reported quite early on, and within the 6 months, but still unable to fix it after multiple goes (and now beyond the 6 months) then it is much easier to still reject.

 

If fault first occurred after the 6 months that’s when your rights are much weaker.

 

Also look through following threads which have lot of info on rejection (especially the post by Kodiaq Sportline)

 

https://www.briskoda.net/forums/topic/500371-4-weeks-old-car-and-gearbox-fault/?tab=comments#comment-5616869

 

https://www.briskoda.net/forums/topic/500276-car-rejected-activated/

 

 

Again great advice thank you.

 

I collected the car March 2021 and have copies of emails with the dealership June 2021 booking the car in for the first time with the still current fault plus videos attached time stamped showing the fault 👍

 

Could be worth a shot at rejection. Do I just speak to VWFS finance or do I have to inform dealership too?

not sure how rejecting a car works when car nearly a year old, 

do they give you a full refund or do they say,  you have had a years usage so we'll have to deduct xxx amount of £££

if you dont get you a full refund, you might as well sell the car yourself and save the hassle

I have reported many faults to the dealer over the year i have had the car. After the car started the SOS problem i contacted VWFS. I have a personal lease with them. I got through to the complaints department and listed the many faults i have encountered over the year.

 

VWFS gave me 2 options 

1) Immediately reject the car but keep the car till i arranged another from any brand. 

2) Stay with the car till the 31st March when the fabled fix all comes out. They also offered a goodwill payment of £xx. I negotiated a higher payment. They said if the fix doesnt happen or the car cant be fixed its back to option 1

 

So i took option 2 as the market is way up on price and the waiting lists are huge. 

7 hours ago, 310golfr said:

not sure how rejecting a car works when car nearly a year old, 

do they give you a full refund or do they say,  you have had a years usage so we'll have to deduct xxx amount of £££

if you dont get you a full refund, you might as well sell the car yourself and save the hassle

My understanding is that the usage until the fault was first reported can be deducted, any time since shouldn’t be deducted if fault is still not fixed.

 

Of course, some may try and pull a fast one, and use date of return, or later attempt at same fix.  Which it is why it is important to have evidence of first notification date and insist on any usage deduction stopping on this date.

 

 

So I am 2 and a half weeks into ownership. My car has been in for 1 and half weeks for numerous issues I reported on day 2 of ownership. This includes issues with standard features such as ACC and options such as blind spot detection. I spoke to the dealer yesterday and they have said that Skoda is working on a software update but when I pushed them for a date they couldn't tell me and told me to speak to Skoda UK. Skoda UK couldn't give me a date, even when I suggested that I would reject the car. I spoke to the dealer again today, I could only get hold of the salesman and said I was considering rejecting the vehicle so I am now waiting a call back from the business manager tomorrow.

 

I don't really want to lose the car - new car prices have gone up so the same spec will cost more and on a long lead time, I am currently on a 0% finance deal, any used car is likely to cost more as the prices are good at the moment and finance is always more expensive. I am currently thinking that if the update comes out in 2 months and fixes the problem I would be kicking myself for getting shot of the car that I really want to keep. I am however concerned that at the end of next week I will be at the 30 day mark and my rights are reduced, the garage can reduce what it offers can be reduced based on wear and tear.

 

Has anyone had experience of negotiating for a full refund after the first 30 days? is there anything that could be negotiated today that means I keep the car until the update comes out and if it works I keep it and if it doesn't I can reject it?

 

Sorry Skoolboyerror, I am not trying to hijack your post 

 

 

 

Edited 2 February, 20224 yr by ScottieJ

No worries everything is related in this post and I am grateful for peoples advice. I had 3 options going forward and will tell you how they are going if it helps anyone, and I should reiterate that my car is going one way or another now, im fed up:

 

1) Ordered a brand new tesla model 3 because its cheaper than any used ones in this market and lead time atm for certain configuration is one month. Got a part ex value finally back from them, its ok but not great will probably refuse it.

 

2) As someone mentioned above, used car market is crazy at the moment, my wife sold her astra for a £1000 more than she was expecting using motorway as its auctioned to dealers and motorway take a cut off the winning bidder. More money to us = more money to them so they seem pro active in getting us a good price. The reserve price for my car is more than part ex valuation with potential to earn quite a bit more. Downside is would be without my car until my new car comes and not sure exactly what it sells for till I do it.

 

3) Having contacted VWFS a few days ago about rejecting car as had fault within 2 months ownership and still not fixed 3 attempts and a year later, they have contacted dealership who rand me last night. They have been understanding, essentially agreed that they havent/cant fix the fault atm and have been asking my finance details to look at rejecting the vehicle as faulty. Hopefully this option nets me the most money back but just hope the process works quickly now before potential delivery of my new car.

 

Either way, I need my car gone now and the money returned is deposit for my new car. I had lots of positive equity in my part ex when buying the skoda and overpaid on finance to get monthly payments down.

Either 3 options above means im positive equity and getting a new car luckily but obviously the more money I can get for this skoda now the more affordable it is for my new car.

I think Skoda has dropped a clanger and cant deny that we have all been guinea pigs for the new software systems that are probably years from being rectified. Shame as everything else about the car and skoda in general is great. Maybe I will come back to skoda in a few years.

Will let you guys know if the finance rejection is successful to see if it can help you

 

 

 

 

On 01/02/2022 at 17:47, SurreyJohn said:

My understanding is that the usage until the fault was first reported can be deducted, any time since shouldn’t be deducted if fault is still not fixed.

 

Of course, some may try and pull a fast one, and use date of return, or later attempt at same fix.  Which it is why it is important to have evidence of first notification date and insist on any usage deduction stopping on this date.

 

 

Interesting, will bare this in mind, thank you