Recent campaign query

[Jim2015]

Our Octy iV went in for its first service today and for so-called campaign fixes. The person at the dealer who is bringing the car back spoke to me a short while ago, but could only talk in general terms about the campaign fixes. A battery cable  (his term) needs replacing but it is on back order. The 400v battery needs an insulating mat to be fitted, but only two companies in the UK are qualified to do the work, although one is opening sometime near to the dealer. The latter is slightly worrying! Can anyone enlighten me?

[rmills]

 

I also have an outstanding fix, and all the dealer would say that it is related to the hybrid battery, and that they didn't have the training yet to carry out the fix.

I was assured that it does not affect the safety of the car....

[Ootohere]

RECALLS are not just SERVICE CAMPAIGNS,  & REGISTERED KEEPERS should be receiving the RECALL from the MANUFACTURERS REPRESENTITIVES.

That is a letter, not just an attempt at a phone call from someone with not a clue or being told because the car is in at a Dealership. 

 

They have to move their back ends when there are Safety Critical issues requiring a 'Recall' even if VW Group persuade a Voluntary Recall is all that is required and not a proper RECALL with all Register Keepers contacted.

http://briskoda.net/forums/topic/503156-phev-owners-drivers-be-aware-a-recall-might-be-coming-your-way-for-the-car

 

***** Skoda care about safety so if a Service Campaign / Recall Action has been started & affects your car it should show here.******

https://skoda-auto.com/services/recall-actions

 

Safety Critical in the UK should be a proper RECALL.

https://www.gov.uk/check-vehicle-recall

https://www.gov.uk/vehicle-recalls-and-faults

 

.....................

There is the Engine Cover Service Campaign which again Skoda Service Desk staff can not be bothered to explain or get the knowledge of to explain to drivers / owners.

http://briskoda.net/forums/topic/504011-safety-recall

 

.............................................

Skoda Dealership Staff & SKODA UK / VW GROUP should be discussing the safety implications, the insurance implications and them providing courtesy cars until they can resolve the SAFETY CRITICAL issue that they need to deal with ASAP.

(The engine cover one is fair enough just now, they remove the cover...)

 

 

 

Edited 12 May, 2022 by roottoot

[rmills]

looks like mine needs the first one. How much training can you need to fit a rubber mat???

[Ootohere]

First they need to be trained to work on Hybrids or EV's and there is not enough of those in the VW Group network. 

Then those with the training and qualification need shown what they need to be dong in this case.

 

In the UK the vehicles should be called in and off the road until the work is carried out. 

VW Group know that very well. 

[MikeCT]

https://car-recalls.eu/recall/skoda-octavia-rs-iv-2022-high-voltage-fuse-fire/

 

 

Edited 12 May, 2022 by MikeCT

[nkadovic]

the opening looks like this

[SurreyJohn]

On 12/05/2022 at 17:12, rmills said:

looks like mine needs the first one. How much training can you need to fit a rubber mat???

There is a safety certification to work on high voltage systems, so if staff haven’t been sent on the training course (or didn’t pass when they did it) they are not permitted to remove the high voltage components to put mat underneath

 

So no training to fit the mat, but training to remove and replace what is in the way.

 

[rmills]

On 14/05/2022 at 16:51, SurreyJohn said:

There is a safety certification to work on high voltage systems, so if staff haven’t been sent on the training course (or didn’t pass when they did it) they are not permitted to remove the high voltage components to put mat underneath

 

So no training to fit the mat, but training to remove and replace what is in the way.

 

Mechanic has now had the training course. Car needs to be in the garage for at least 2 days to carry this out and (as usual) there is no courtesy car during this time. But they don´t have the special tools needed to complete the work, nor the parts, so apparently it will not be carried out soon. Maybe not even this year! 

[Ootohere]

Safety Critical and Unsafe seams to terms that can be used and ignored.

 

Lets see how VW Group get on in a country where a court can tear them a new one if there is a tragedy / deaths / life changing injuries. 

[SurreyJohn]

6 hours ago, rmills said:

Mechanic has now had the training course. Car needs to be in the garage for at least 2 days to carry this out and (as usual) there is no courtesy car during this time. But they don´t have the special tools needed to complete the work, nor the parts, so apparently it will not be carried out soon. Maybe not even this year! 

It is a silly world when Skoda design cars so their own main dealers are unable to repair them

 

 

[Jim2015]

The battery cable (no more details but it might be related to the fire risk) is being replaced on June 14th. The car is being kept for two days, so we are being provided with a courtesy car. Our dealer has been excellent throughout the time we've had the Octavia, but Skoda UK and particularly their customer care have been useless. I received a survey from Skoda on the anniversary of buying the car for my comments, so naturally I vented my anger!

[Jim2015]

i received the recall leter from Skoda UK today about the need for a high-voltage battery insulating mat to prevent the possibility of a voltage flashover into the vehicle interior following a short circuit and a burst fuse. Slightly alarming, to say the least. I've contacted our dealer and another dealer 60 miles from here or about thirty from ours may be qualified to do the work when our car goes in for the mysterious battery cable replacement in mid-June. As with all the warranty work (six trips so far including a service) no mention of a contribution towards travel expenses. So the saga continues.

[Ootohere]

When VW Group want a 'Warranty Audit' the customers are asked to bring in cars so that the 'Team' can get the job done in one place at one time.

A gesture incentive is given.  Tight barstewards.

 

This time Skoda / VW need to get the vehicles in at the drivers / owners convenience and then put a little more effort from their side.

 

If Skoda / VW mess about maybe notify your cars insurer and let them know there is an increased safety issue and that the Manufacturers are not taking their maximum efforts to reduced the risk.

They should be calling cars in and supply a safe vehicle until they fix the potentially dangerous cars.

The DVSA / Dft maybe need to be getting involved if the Recall Action is being done in a 'manana' manner.

 

VW group had to train up people and equip vehicles when they did the Emissions fix which was a voluntary recall / service campaign.  This is a Safety Critical recall which they are required to carry out and as such for the warranty, owners need to have done.  Also for their and others safety.  So basically VW UK / Skoda UK need to shake their lazy backsides, put their hand in their pocket and if they need to mobilise techs then do so.  Or cover customers expenses in travel.   They know the hourly rate they charge customers, so they know what they need to pay.  They will after all get tax deductions for what their fundamental design, manufacturing and material or workmanship failings cost them.  Car buyers will get diddly squat other than inconvenienced. 

 

This campaign is different from a Warranty Claim / issue,

this is a SAFETY RECALL because of Manufacturing Failings that have been discovered. 

So travel at your own expense is questionable if the Approved Repairer network can not get it's act together. 

 

 

Edited 27 May, 2022 by roottoot

[Jim2015]

Our Octavia has had a new battery cable fitted. This includes a control unit, so presumably the voltage loss will not happen again. I'll plug the voltmeter into the boot socket to keep an eye on things. The insulating mat is booked for sometime in August as there are very few dealers who can do the work. I'm hoping that the car is taken on a trailer if it is some distance away. Has anyone had success in asking Skoda UK to contribute to costs - this is our car's seventh warranty visit (including a service) so it's cost me over 400 miles worth of e-power and fuel.

[Jim2015]

Today I found a supplement to the operating manual in the glove box, about the 12-volt vehicle battery. The only change is a section titled 'Insufficient power supply'. The text is almost identical to the previous section in the manual as well as the supplement titled 'The state of charge of the 12-volt vehicle battery is insufficient'. It advises driving the car for several kilometers to charge the 12-volt battery, but 'Charge the 12-volt battery with a charger' is deleted and 'Have the vehicle checked at a specialist garage' is added. In our previous Skodas with stop/start and Kessy, there was a voltage regulator which would switch off various non-essential items eg the radio if the battery voltage dropped so that the engine could still be started. However, when our iV 12-volt battery discharged overnight on December 29th the resting voltage was 4.1v, so the car could not be unlocked or started. I'm hoping that the new control unit will fix the problem and am going to monitor the resting voltage every morning. Incidentally, practice opening the passenger door with the emergency key in case the battery voltage is too low to operate Kessy: it is awkward! Also, follow the instructions on how to recharge the battery via the under bonnett terminals: this connects via the control unit. I would not advise using the 12v boot socket

[AndyT60]

Ok, so I have received the battery insulation mat safety recall and booked my car into my local Fareham Skoda dealer in Early June as advised. They needed the vehicle all day. Upon collecting the car (expecting it all to be sorted)  I was advised that they had done a software update (allegedly the first part of the fix) but would need to wait for the mat fitting, which would be conducted at their Sparshotts workshop towards the end of August. This was not conveyed to me at the time of booking the vehicle in. So I am now awaiting for their workshop to get up to speed with the specialist fitting requirements etc.
 

Last week the amber engine warning symbol appeared, according to the manual this is an exhaust emissions fault? The vehicle did not go into limp home mode. I booked the vehicle in for a check and repair, which was arranged for today 11/8. (Again they needed the vehicle for a full day). Upon collecting the vehicle I was advised that the gateway software had been updated and the issue was resolved. I asked for an explanation on why the engine management light had come on and was advised this was to ensure the vehicle came in for software update? 
 

I drive the car out of the garage and notice the amber engine warning light is on? I return to the garage and advise them that the fault has returned. 5 mins later after reception had contacted the workshop I am advised that there is a battery issue which can be resolved via a software update, they had conducted this and the light went out in the workshop. However, the workshop notes advised that if the light went on again a replacement battery cable would be required. They need to order the part and will contact me once it arrives (anticipated Sat Aug 13th).

 

I feel like we are being fobbed off and kept in the dark about these issues, or is it the dealers milking the recall system for their benefit at our expense?  Is anyone else having the same experience?

[Ootohere]

Someone is just telling lies with stuff like the warning light coming in so that the car comes in for the software update.

Get people at a desk that come away with that sort of crap to put it in writing with their name, job title and signature. 

[AndyT60]

Quick update on amber engine warning repair, car went in yesterday to have battery cable fitted ( it will take all day?) I also mentioned that I had noticed that the engine cooling fan has been running excessively and could they look into this . Garage phoned late yesterday to advise that the had found a fault with the engine temperature sensor and would need the car for a further day, they did agree to bring the vehicle to me though when complete. I await its return……

 

[Starmagsi]

Hi all, just signed up to see if anyone has actually had the HV Battery Insulation Mat installed?

 

Skoda are currently telling me that only Durham can do it - Durham have actually confirmed that they cannot in fact do it.

 

Anyone that has had this done, can you confirm where? Skoda are really testing my patience with this I'm afraid - it's very disappointing.

 

 

[AndyT60]

I had the recall notice over 9 months ago, sent the car in to the local Skoda dealer for repair, but they only updated software and said they would be in touch re the battery insulation mat fitting. No contact, but have just received another recall  letter, worded exactly the same as the previous letter. My understanding is that they are setting up local hubs to do the work and needed to train up the staff, for instance Fareham Skoda will be using a fitting hub at Botley near Southampton. I don’t know if this is up and running yet? But will contact Fareham Skoda re recent letter to see if they are now ready to fit the Mat.

[Starmagsi]

 

 

Hi @AndyT60, thanks for coming back on this, it's some relief at least to know that others are having the same experience.

 

As with you, I got the first recall letter in May 2022 and have received another yesterday - as it's a company owned car, I now have the fleet team at work adding pressure to get it sorted.

 

Northampton Skoda are apparently authorised to do the work. I'm waiting on a call back to discuss it further, though the sales person I spoke to yesterday suggested the waiting list is months long. 

 

Then there is just the small issue of who is going to take my car to Northampton to get it done - Durham Skoda yesterday said that when they do get authorised to do battery work, this will be a 1-day minimum booking.

 

It's not ideal.

 

[rmills]

Just to let you know that I had this work carried out last year after applying lots of pressure to Skoda.

 

It took 2 days, mine was the first car to have this work completed so the mechanic said that it took longer than it normally would.

 

 

 

[Starmagsi]

Can I ask where the work was carried out?

[rmills]

Just now, Starmagsi said:

Can I ask where the work was carried out?

Sorry I should have included that. I am in the Algarve, Portugal