So, I managed to arrange for Skoda to pickup my old lease car and drop the new lease one off same day.

 

4 days later they took another payment for the old car. I now find myself paying for both cars, even though one has been collected.

 

Called vwfs and they said... oh it takes time...we will refund you...don't worry.

 

3 weeks on and still no paperwork received to close down the old car. Plenty of paperwork for the new car though.

 

If I go to Skoda FS login I see both cars there, and next month payment on a car I don't have anyone if fast approaching again.

 

Do I just canel the direct debit or what? Then they'll no doubt say they can't refund me.

 

Not been through this before. I guess many on here are more familiar with lease changeovers?

 

Thanks

Hi Pullover - I had the exact same situation on my previous car. Whatever you - don't cancel the Direct Debit. There could be any one of a number of issues, such as DVLA,  not being quick with deregistering the vehicle in your name or the processing time as a whole. If you cancel the Direct Debit you could be in breach of contract,  it also makes it even slower to get a refund as and when everything is processed.

 

When I got rid of my old BMW it took approximately 3-4 weeks for it to be all cancelled down and annoyingly an unbudgeted for extra payment was taken - it was all returned but it took a couple of weeks. 

Edited 1 August, 20223 yr by mattfilmguy