1. My connect expired in July 21. Since then I have tried to renew it (email says cost was £0) but no matter what I do I can’t reactivate it as I am unable to come the primary user again. I have both keys and done what infotainment screen says - it says 2 keys detected  but all it says is “timed out” or  “try again or contact customer services” -My dealer and customer services have tried various things with no luck-  I think I had two Skoda id’s , but I have reordered it and signed in on the infotainment screen under what I believe is the correct Id. I have also deleted id’s , reactivated id’s , deleted profile, reactivate profile. It’s poor old show If my dealer and customer services can’t resolve it - it’s also had software updates at dealer but this made no difference either. Surely it should not be so complicated. As I trust users on this forum more, I would appreciate any advice as I am stumped 

2. As a result of the above, I am now back on 12 hour clock. Previously I was able to use config wiz

ard to change this but now this has changed format and I don’t see any option to maned this and the menu “date/time” does not given any option to change to 24 hour clock . Anyone got any ideas?

Edited 8 August, 20223 yr by mistac

Skoda Connect is free for the first year, after which you need to pay. I believe current cost is 49 euro for Infotainment online, and 39 euro for Care Connect-remote access pack.

The SkodaConnect proactive service ( SOS etc) last for 10 years from new.

Edited 8 August, 20223 yr by Kenny R

Thanks - I was aware of that but that is not really what I was asking - if there is a cost I was going to pay for it. I dont know why but when i reordered it online it said cost was £0 euro - I have the email confirmation saying that.

Has anyone got any advice regarding the becoming primary user issue. Despite contacting customer services numerous times and two visits to the dealer unbelievably they cannot work out what the issue is. I don’t like being beaten by this but I’m starting to think is it really worth it as I just don’t know what to do to get this to work. I’m normally pretty technically minded but just cannot understand what the issue is. Advice appreciated

To cut a long story short, use a different email address.

On 22/09/2022 at 11:08, kodiaqsportline said:

To cut a long story short, use a different email address.

Thanks but already tried that. No matter what I do or how I login using what ever Skoda ID I have, all I ever get is “sorry timed out you didn’t press the two key unlocks quick enough”  (but I did and it says 2 of 2 keys detected) or “ try again or contact customer service” .  
it’s so annoying as I want to use the Skoda connect service and I don’t like being beaten but I just do not know what to do. If Skoda dealers and customer services can’t help how on earth am I supposed to get it going? It was fine for the first year but it now says license expired, but it just will not let me renew it despite following the instructions exactly. Anyone else got any alternative advice?

well after 3 months on and off of trying to renew connect - it is now done! I ended up deleting any duplicate skoda id ( i had somehow set one up) on the online connect portal and resetting the password on my "main" skoda id  - it then let me become primary user on the infotainment screen and after further payment issues (not skoda related as far as I can see) were resolved it is now up and running - £80 in total to renew the whole lot but Skoda are reimbursing me for it due to the countless hours I (and they) have spent on it trying to resolve the primary user situation -   

On 08/08/2022 at 21:35, Kenny R said:

Skoda Connect is free for the first year, after which you need to pay. I believe current cost is 49 euro for Infotainment online, and 39 euro for Care Connect-remote access pack.

Just renewed mine at £27 connect and £33 infotainment. 

 

Is this per driver or per car?
The wife and I both drive and have phones, so can I set her up to the connect on her phone?

2 hours ago, chills said:

Just renewed mine at £27 connect and £33 infotainment. 

 

Is this per driver or per car?
The wife and I both drive and have phones, so can I set her up to the connect on her phone?

Not sure whether she can have a separate login, but fairly sure  she can share your username/password so that both of you have access

5 minutes ago, mistac said:

Not sure whether she can have a separate login, but fairly sure  she can share your username/password so that both of you have access

Thanks.  That is what I thought. Still reading the manuals.
BTW will she have access to my browser history..... (asking for a friend)