Hi. New to the forum and just bought the above model 2 weeks ago from a Skoda approved network dealer. Seems like a nice car, but some issues with their checklist diligence, “FSH” , stereo connectivity and satnav for stereo/ screen, and an adblue error, 

Hoping someone might be able to help/advise, as after a few contradictory calls and conversations with the dealer, I have no faith in their responses any longer.

 

Adblue Error DEF 650 Miles

This popped on screen after about 100 miles…I can’t see inside the tank and the MFD doesn’t show it either. I pressed the revert button and the message disappeared. Dealer has acknowledged that whilst the service tech had ticked the checklist to say adblue was checked and topped up, this was not actually done. Big red flag.

They have reluctantly agreed to reimburse me, but my bigger worry is twofold

    Firstly, I asked specifically prior to purchase if the car had had its diesel gate recall mods done, as I understood these have implications for reliability of sensors and fuel economy. He confirmed this had not been done, yet when I received the service info I see this was done in 2017. From what I have read, these sensors last about 5 years and are more susceptible to failure if the car only drives short journeys ( I’ve realised it only did 3k a year for last three years). So I’m really concerned the sensor has gone.

   Secondly, I have read that the Adblue DEF error may indicate a faulty sensor, which would cost 400+ to replace. I would have expected this to be picked up and rectified by their full major service and ODIS checks … except the ODIS check was crossed, not ticked, on the checklist, one of many such omissions. 
Any thoughts on my perception of either of the above?
 

Other than the post sale indifference and BS I’ve had to endure from the dealer, and the missing checks, my other main issue is

 

Connectivity and SATNAV

 

I don’t seem able to connect to my phone, other than Bluetooth call options, without the Smartlink Activation code. The screen suggests I acquire this from the dealer, but they say I have to pay over £100…”out of their control, it’s a Skoda issue”.

I’m pretty certain the original ad (which was immediately removed when I paid my deposit) listed SATNAV and absolutely certain that the salesman offered to show me how it worked when I collected, I regret now I was a bit rushed so declined.

I saw that the SATNAV doesn’t work without an original SD Card, an none was in the car, in spite of the checklist ticking this. They are now saying the car doesn’t have SATNAV or an Amundsen stereo and that they never claimed it did. Yet when I checked the forum, it appears that all Business models have satnav    https://www.autoexpress.co.uk/skoda/octavia/86565/skoda-se-business-range-launched

 So I’m perplexed…unless my model isn’t a Business model

 

”Full” Service History…looking at the attached history, I can’t see how it’s a FSH if there’s a five year 30000 mile gap from when it was two years old to when it was last serviced.

 

Paintwork and toolkit…Lastly, the car was gleaming, sparkling and shining on collection, yet after two weeks there are a large amount of pre existing scratches and marks in the paintwork…could they have administered some kind of smoke and mirrors magic was to hide these on collection? And there appear to be missing pieces in the toolkit holder…or are these model specific.

Anyway, sorry for the long post…I’ve attached the checklist and “FULL SERVICE HISTORY”. Also a picture of the “ complete toolkit” which appears to have missing parts.

 

In spite of these issues, which I intend to resolve, I do absolutely love the car, just questioning why I have been charged an approved Skoda peace of mind premium when they seem to have barely paid lip service to the approved network guarantees.

 

Thank you for any advice 🙏🙏🙏

 

 

Edited 19 October, 20223 yr by cheezemonkhai
removed image at OP request

Welcome.  You might get help when your post gets moved by a mod to the Yeti Section.    If your car is a Euro 6 emission car it is not part of any Diesel Gate / defeat device recall actions.       Edit.  Sorry, is it a Euro 5?  My mistake.    Ps. Is there a record of the Haldex being serviced in 2018 and 2021 or now.  Or brakes fluid changed? 

Edited 16 October, 20223 yr by roottoot

Ah thank you…I have probably misunderstood the work they did in 2017…seems to have been some kind of mod to meet EC Emissions regs…I’ve attached the paperwork…could this be related to the equipment that may now be registering an Adblue DEF Error?

 

 

Edited 19 October, 20223 yr by cheezemonkhai
edited image at OP request to remove VIN

Moved to the Yeti section 👍

1 hour ago, MikeHunter said:

Ah thank you…I have probably misunderstood the work they did in 2017…seems to have been some kind of mod to meet EC Emissions regs…I’ve attached the paperwork…could this be related to the equipment that may now be registering an Adblue DEF Error?

That paperwork suggests the dieselgate fix but that only applies to pre June 2015 cars not cars after that that use ad-blue.
The only thing I can see missing in the boot (lower of the 2 circles) is an Allen key that's used to remove the rear light clusters to change bulbs.

Edit: Where in any paperwork suggests the car is a Business model?

Edited 16 October, 20223 yr by Urrell

Thank you…Yes, it’s confusing…the car is a 65 plate, registered Sept 2015, and was advertised as the Outdoor CR SE Business option. It’s a 2L TDi 110bhp. Also claims to be OLEZ compliant, so not sure why someone has done this work. Screenshot of the autotrader ad attached, regrettably I didn’t download the original dealer ad and spec.

And thank you for the info on toolkit…it may only be a small thing, but glaringly obviously missing, which just adds further weight to my suspicion the “check”list is actually more of a “tick”list

9 hours ago, Urrell said:

That paperwork suggests the dieselgate fix but that only applies to pre June 2015 cars not cars after that that use ad-blue.
The only thing I can see missing in the boot (lower of the 2 circles) is an Allen key that's used to remove the rear light clusters to change bulbs.

Edit: Where in any paperwork suggests the car is a Business model?

I thought some ad-blue diesels needed a fix such that they were correctly dosing the adblue? I could be thinking of another brand mind so I would question it.

 

You will definitely want the haldex serviced (oil and filter) or that will cause future problems.

 

You can pick up old skoda SD cards from breakers/online.

 

As for the activation, seems a bit tight, but £100 is still a lot less than you’d have to pay for a new system.

 

If they’ve said the car is a business and it’s not, have you considered handing the car back or rejecting it? It appears you purchased from a main dealer looking at the advert.

 

 

Thank you cheezemonkhai, Urrell and roottoot 🙏🙏🙏

 

The service “record” that was provided, which I had to request, is attached…simply one line entries with a with first service at 20000 when two years old, then all the “services” that ,Ishtar have been done at the end of July this year, which I assume is when this dealer acquired the vehicle. I’ve set up a MyŠKODA account but that doesn’t show anything.

 

So I have no detail from the services, other than the headline services, 

A bit like having a CV that says

• 1972 I went to school
• 1984 I passed some o levels
• 1984 I worked in a factory
• 1990 I went to college
• 1995 I got a business degree
• 1996 I started a job in IT

etc… hardly reassuring!

 

I’ll have to try to find out if brake fluid, Halex etc has ever been done

 

As for the memory card, I’ll have a look, but I think there’s only one slot, which suggests it’s not the Amundsen Satnav stereo kit, but the Bolero, even though Satnav should be standard on a 2015 Business Spec Skoda. I’ve only just bought the car, at over the Parker’s guide price for the model, for the peace of mind of buying from a main Skoda network dealer, so there’s no way I’m paying out for anything that should have come with the car as described.

 

I’ve asked them to send me a copy of their original advert so I can compare it with the Autotrader one I downloaded. I know this won’t change the model I am driving but it should at least either support or contradict what they’re climbing, and what I have in my download.

 

I do have a 1000 mile / 30 Day Return option, but, overall, I do like the car and don’t want to go through the aggro of finding another, so I’m going to pursue rectification measures with the dealer.

 

My biggest concern remains the adblue error/ NOx upgrade. I’ll probably have to have it checked independently as I live 200 miles from the dealer, and my trust in them is gone even if I did live nearby.

 

Thank you for your advice and guidance…regarding the paintwork, ordinarily I would have accepted there will be some damage after 7 years, but given that there are so many issues with the checklist, and the fact that these scratches and surface  chips miraculously appeared after a few heavy showers, I’m inclined to add it to my snag list. Or am I being unreasonable?
 

I don’t expect perfection, but I do expect honesty and an acceptable level of service and attention to the detail they profess to in their Approved Skoda spiel.

 

I’ll provide an update when I have something more conclusive.

 

Cheers

Mike

A photo of the the radio facia would help i think   ---   it could be an Amundsen + as only 1 slot!

Edited 17 October, 20223 yr by Frenchtone

14 hours ago, MikeHunter said:

I don’t seem able to connect to my phone, other than Bluetooth call options, without the Smartlink Activation code. The screen suggests I acquire this from the dealer, but they say I have to pay over £100…”out of their control, it’s a Skoda issue”.

 

~£100 is pretty much the standard cost for getting SmartLink activated.  The dealer is correct that that's what Skoda charges but I'm sure the dealer could absorb the cost themselves if they wanted to do - seems like they don't.  SmartLink then gives you access to the Android Auto/Apple equivalent functions on the head unit - including Google Maps, which is what I use for navigation.  One plus for Google Maps is that it never needs updating.  Can get a bit flaky if you lose mobile signal for a while, but it is good at alerting you if it detects congestion building up on the route set at the start of the journey, and offering alternative routes.

 

My current Yeti was advertised as having satnav when I bought it.  I realised as soon as it was delivered that it didn't, because it didn't have the additional antenna on the roof, just the "bee sting" aerial.  Being generous, I think the non-Skoda dealer was confused because there was a Skoda SD card in the glovebox.  I think I still have that somewhere.  You'd be welcome to have it if I can find it - drop me a DM through this forum if you're interested.

 

3 hours ago, cheezemonkhai said:

If they’ve said the car is a business and it’s not, have you considered handing the car back or rejecting it? It appears you purchased from a main dealer looking at the advert.

 

I've had a look in the Yeti brochures I have to hand around the time that yours dates from and I can't find any mention of a "Business" model, just the S, SE, Monte Carlo, SE L and L&K.  If the "Business" model ever did exist per that Autoexpress article then it seems to have been fairly short-lived (note also that the AutoExpress article doesn't mention SmartLink).

 

Below is a screenshot of the specs from the brochure dated August 2016:

 

 

The brochure dated February 2015 doesn't even list SmartLink as an option.  I suspect that it didn't exist at the time of that AutoExpress article.

 

I think there's a good chance that your car has been mis-described.  Unless someone else knows better.

 

EDIT to add: the service history that you posted shows the car as being an SE.

 

EDIT again to add: the screenshot above shows the cost of the SmartLink option as £125.  I think I paid a bit less than that to get mine done by my local dealer but I can't find the receipt for it right now.  Also, if your car is a 2016 then it wouldn't have needed "the" fix.  If it's throwing AdBlue errors now then that fairly clearly needs looked at properly.

Edited 17 October, 20223 yr by ejstubbs
Amended to correct some errors.

I've just unearthed another thread in which someone suggested a potential for confusion between the "Business" spec and the "Business Grey" paint colour.  I wonder if the OP's dealer managed to mess up that way?

 

I could actually see this being done 'deliberately by mistake' by an unscrupulous dealer, as in:

"Your listing said Business so it should have satnav."

"Sorry mate, it should have said Business Grey."

 

Business spec should also have a DAB radio.  If It doesn't have that either then I would strongly suspect it's not a Business spec car.

 

EDIT to add: And there's this thread where someone bought a 2016 Yeti SE Business which had no satnav - the dealer said it was delivered that way due to "a mix up" (they did offer to enable SmartLink FoC instead, so it can be done).

Edited 17 October, 20223 yr by ejstubbs

Thanks for all the responses…what a great community, reassures me that I’ve done well to buy a Skoda at least 🙏

I’ll get back once I’ve checked the car again, taken a couple of photos and run through the responses.

The car definitely has DAB Radio and reversing sensors that display on screen, but SatNav and mobile phone connectivity (beyond call controls) isn’t available.

 

The car was described as 

 

SKODA BLACK Yeti Outdoor 2015 (65 reg)
2.0 TDI CR SE BUSINESS 5DR

 

It’s a 65 Reg, registered end September 2015. I’ve accidentally mistyped 2016 on my profile, and can’t seem to find a way to rectify it.

 

So, according to them, I’ve bought a Business model, which appears to have been designed for fleet/business drivers from late 2014…I’ve found several mentions, but the brochures seem to refer to the european equivalent , which I’ve seen named somewhere on here but can’t find it now 🤷‍♂️

 

https://shortfall.co.uk/blog/post/skoda-se-business-trim-launched/1255

 

regardless of what I have actually bought, it seems pretty clear that the business variant has Amundsen stereo and Satnav, making the need to acquire or purchase Skoda connect/ smartlink etc a moot point, if I am in fact in possession of a business variant. And if I’m not, or if I am and my car is lacking that spec, I will seek appropriate redress with the dealer.

 

The dealer should be the expert in their own cars and what functions they have, not me…I’m a total numpty with anything car related, but I do have a forensic gift for sniffing out, researching and challenging BS when I need to🕵🏾‍♀️
 

heading off to the car to check out some more and take photos

Thanks EJStubbs… the Business variant definitely seems to be a kosher, although short lived option. 
There’s no ambiguity in the dealer’s description either…I saw that thread which set alarm bells ringing, but mine is Black and Business and Black are well separated in the model title.

This also confirms that the dealer and network does know that a Business Outdoor variant was available if only for a short period, so should be familiar with what this variant included.

51 minutes ago, MikeHunter said:

The dealer should be the expert in their own cars and what functions they have

 

We're talking about sales people.  Having worked with a fair number of such over the years (in IT sales organisations, even more technical than car sales) I can say that the ones who really know their company's products well are, unfortunately, in a minority.

 

51 minutes ago, MikeHunter said:

The car definitely has DAB Radio and reversing sensors that display on screen

 

It's possible that the sales person saw that the car had DAB radio, which wasn't standard on the SE, and decided that that must mean that it was the Business variant, without checking the other things that it should have had as part of the spec.  It's quite possible, though, that the original owner had specced DAB radio as a factory-fit option when they placed the order.

 

AFAICS from the Autoexpress article, reversing sensors weren't part of the Business package.  Contrariwise, Parkers says they were.  From the brochures I have for that period they weren't standard on the SE at that time.  Again, if yours has those then they might have been specced by the original owner at time of order.

 

EDIT to add: I believe that another giveaway for the car having satnav is the "sharkfin" aerial for the GPS antenna at the root of the "bee sting" roof aerial for the radio.  It looks like this:

 

 

As I mentioned before, that's what started alarm bells ringing for me when I was looking to buy my current Yeti.

Edited 17 October, 20223 yr by ejstubbs
Amended info about reversing sensors.

Given the OP has said their headunit is asking for a Smartlink activation code, then it'll be a MIB style Bolero or Amundsen.

 

It's easy to tell them apart:

- the Bolero has one SD card slot to the left of the screen

- the Amundsen has two SD card slots, one to each side

 

If its the latter, then it'll just need an appropriate Skoda/VW SD card and I'd be pushing the dealer to provide it. The maps can be downloaded directly from Skoda

Regarding the certificate of completion you posted: I thought the code for the "dieselgate" fix was EA189.  Anyone know what 23R6 was about - maybe the adblue dosing fix referred to above by cheezemonkhai?

42 minutes ago, ejstubbs said:

Regarding the certificate of completion you posted: I thought the code for the "dieselgate" fix was EA189.  Anyone know what 23R6 was about - maybe the adblue dosing fix referred to above by cheezemonkhai?

 

 

Isn't EA189 the engine type? By that I don't mean the engine code, but the base engine, such as EA189 and EA288

 

https://www.skoda.co.uk/owners/ea189

 

https://www.honestjohn.co.uk/company-car-tax-advice/news/which-volkswagen-audi-skoda-and-seat-models-are-fitted-with-an-ea189-engine/

 

Have a look on the left of the boot floor (Front or back) and there should hopefully still be a paper sticker with a load of codes on it.

This will tell you the cars spec and the three leter engine code (BKR etc) and will usually be in the front of the user manual also.

 

This is a very old thread, but gives you the idea:

 

 

Here’s some photos…I didn’t see the post about the aerial, but the stereo model number is a Bolero, and I don’t think I have that aerial.Reckon I’ve been up sold a pup.

I worked in IT sales from 1996 to 2004 (so through the major Windows / associated applications/hardware/cabling Upgrades and Y2K Moneygoround) so I know the pitfalls of a poorly informed/dishonest sales person taking advantage of an unwary or trusting buyer. I can confidently claim, and support with a lack of credit notes or complaints over this period) that it was also “one of the few”. 

 

I accept mistakes can be made, but the salesman and the business is responsible for accurately identifying, describing and advertising their product, and is responsible to resolve these “errors”. I would be amazed if anyone has ever advertised an elegance model as an S or SE.

 

On top of this, I don’t expect to be insulted with BS, complacency or ignorance when an obviously identifiable problem is reported.

So I will remain resolutely unforgiving until they provide me what I paid for, or compensate me for what is missing.

 

I’m waiting…waiting…waiting…for the dealer to send me their original advert and a proper copy of sale agreement…they don’t reply to any email unless you chase them on the phone, when they are always “just about to call”, so I’ll have to ring them.

 

Believe it or not, I am an extremely reasonable and forgiving person until I receive extremely unreasonable responses or products/services. I even sent through an unsolicited glowing testimonial email and a 5 start solicited survey 48 hours after I collected the car…I should have judged my experience after a few weeks with the car, rather than the bedside manner of the salesman as he took my payment.

 

Lesson learned, but not yet over….

Ah yeah, I’ve seen the thread and the code label , which seems suspiciously scrubbed out considering the immaculate condition of the boot space.

 

Will try to get to the bottom of the 23R6 issue and report back…just gonna call the dealer…wish me luck!

Found this in relation to 23R6 / EA189 upgrades…. The Skoda Trustbuilding Measure

 

 https://www.skoda-auto.com/other/ea189-tbm

https://www.briskoda.net/forums/topic/401149-error-adblue-def-no-engine-start-in-1000-km/

 

1000km or roughly 650 miles is a pre-warning to fill the tank up.

 

Don't let it hit 0, as car won't start.

A Yeti has a capacity of about 9 litres of AdBlue.

 

 

Recall 23R6 would most likely be a Software Update to the control module on the AdBlue tank, possibly a hardware change.

 

Chase up the dealer's your brought it from as some of the recalls give you 4 fills as compensation iirc.

You must be able to get at the engine code which will tell you if that measure was required.

If you can't find it with your code scanner, I'm fairly certain VCDS will be able to tell you the engine code.

 

It's possibly also going to be accessible via a VIN also, but there will be a mark on the engine block also (Although I don't know where)

Could be worth calling another dealer and seeing if they can tell you the cars details via the VIN as some good ones are usually helpful.

CUUA printed on the document images above.

 

This might help you in future if you need to fill/calibrate tank.

AdBlue Reset issues after re-filling (Yeti and Superb).pdf

Edited 17 October, 20223 yr by varooom

You definitely have a Bolero, as mentioned by @langers2kwith it's single SD Card slot and a MUTE button not a NAV button on right side.

Edited 18 October, 20223 yr by cheezemonkhai
Remove VIN

The service history states it's a Yeti Outdoor SE and a 2015 brochure shows that model had a Bolero as standard.

 

It appears to be ULEZ compliant based on the reg and descried as "Black SKODA YETI OUTDOOR SE TDI SCR".

 

This is feeling like a listing mistake by the dealer. You can probably reject the car but I've no idea how hard that would be and you'd need to find a replacement...