Delivery Issues

Not sure if anyone here is experiencing the same problems we are but somewhere there are another 8 soon to be owners who are.

Our car was to be de liveried to the dealer 10 days ago and collection was arranged with the dealer for 3/12.  It left Grimsby but for some reason the driver took them back and didn’t deliver them to the dealer.

Dealer can’t tell me when the car is coming as they can’t call off a car that has already been called off, carrier is saying the need another order even though they haven’t delivered against the order they have.  Customer services referring me to the dealer.
 

Anyone got contact details for someone senior in Skoda UK as this is beyond a farce.