My apologies for raising this as a new topic but most of the earlier posts are too technical for me as being now 75 years old and retired for over 15 yrs my IT skills are somewhat limited.

 I bought my 69 plate Karoq 12 months ago and have recently tried to update the satnav maps by doing an online update by linking the car to my TalkTalk router and signing up to Skoda Connect for a one month free trial.I have sought advice from Customer Services, Support for Digital Services, and have followed their instructions to establish that the licence for doing an online update is available on my car and yet when I go into the Navigation Settings and attempt to Retrieve the online update I get the message “ Online service is currently unavailable”, the only option then being to select OK ??

  I have retried several times over the last week and always end up with the same final message.

 The Settings tells me that my version is UK 2022 England North and Ireland plus 2019/2020 England South, surely these are not the latest maps.

 Can anyone point me in the right direction to achieve the latest maps. My local dealer tells me he hasn’t done any map updates for 6 years since they stopped doing them on SD cards and introduced the Skoda Connect system so that owners could do their own??

On 23/01/2024 at 13:56, Alanskaroq said:

My apologies for raising this as a new topic but most of the earlier posts are too technical for me as being now 75 years old and retired for over 15 yrs my IT skills are somewhat limited.

 I bought my 69 plate Karoq 12 months ago and have recently tried to update the satnav maps by doing an online update by linking the car to my TalkTalk router and signing up to Skoda Connect for a one month free trial.I have sought advice from Customer Services, Support for Digital Services, and have followed their instructions to establish that the licence for doing an online update is available on my car and yet when I go into the Navigation Settings and attempt to Retrieve the online update I get the message “ Online service is currently unavailable”, the only option then being to select OK ??

  I have retried several times over the last week and always end up with the same final message.

 The Settings tells me that my version is UK 2022 England North and Ireland plus 2019/2020 England South, surely these are not the latest maps.

 Can anyone point me in the right direction to achieve the latest maps. My local dealer tells me he hasn’t done any map updates for 6 years since they stopped doing them on SD cards and introduced the Skoda Connect system so that owners could do their own??

Well I reckon that is a mib2 from the 69 plate year. Does it have USB-A or USB-C. Latter are oval connections. USB-A are rectangle. USB-C Mib3 which means 2020 and on. Hence why I reckon it's USB A with the rectangle connection.

 

The maps are different between Mib2 and Mib3. Hence the need to know.

 

Next does it have a map card in the SD slot in the glove compartment to drive the maps. Mib3 won't have an SD slot either.

 

If you got maps with no SD card and it's mib2 then it's a Columbus which is generically called a mib2 high. Probably is that.

 

Pass on Škoda connect services, if a mib2 high use MartiniBs latest post get yourself a 64GB SD card or a USB capable of holding 64GB.

 

https://www.briskoda.net/forums/topic/518018-columbus-map-update-2024-mib12-high/

 

Use MartiniB's first post and first link to VW servers.

 

Use my the PDF I referenced here:

 

 

 

You copy to a USB or SD card as per the instructions and kick off the update, it will take 40 minutes or so but will stop and start if it looses power. Gets there in the end.

 

Well if it's not a Mib2 high we'll start again with what it is. Mib2 high's have what is called a juke box, repeat pushing the media button will show the Jukebox... that's the unused memory in the SSD in the unit next to the maps that can be used for audio.

 

If it's using a map card new instructions. The map card will talk about maps on it.

 

I will pass to Skoda connect experts if anyone wants to pick that up else we'll go down this route.

 

Edited 24 January, 20242 yr by Tell

Hello Tell, thanks for the info and advice. Mine is the Columbus system, it has an SD1, SD2, and SIM card slot plus a cd/dvd slot in the glove box but all of them are empty. Assume then that it is the Mib2 high system.

 When you go on to talk of getting a usb or SDcard and dragging and dropping from VW you have lost me so I will continue to try and do the update by an Online Update.

 As I have the Skoda ALL-in package I see that their service should include a software update at every visit to the dealer for service so I am awaiting confirmation that this includes the map update and if it does will be going back to my dealer, or trying another one, to get them to do it. 
  Love the car but the contact with dealers and Skoda leaves me confused as they don’t seem to have the same systems??

No it doesn't include a map update. Get yourself a 64gb SD card and follow the MartiniB 2024 Columbus map update thread. Use the first VW link and the pdf above. It with upgrade to release 350.