Hi everyone - just taken delivery of a new Superb Hatchback 2 litre TSI DSG 2wheel drive standard suspension from a Skoda dealer.  Front shock absorber transport blocks not removed prior to collection.  This came to light as I experienced a number of instances when travelling on the open road even a minor road imperfection generated a huge thump through the whole car.  Sensing that something was not right I researched BRISKODA  and found a possible cause relating to the transport blocks on the front shock absorbers not having been removed as part of the PDI exercise.  Contacted the dealer and they confirmed this might well be the cause I would need to have the car booked in to my local Skoda dealer to have this checked over.  I have asked to see a copy of the PDI inspection report as I need the assurance that the PDI was carried out and that there are no other outstanding matters which need attention.  In the meantime, I checked for the transport blocks myself and found the buffers still in place.  I have now removed these (2 buffers each side) and the car in transformed.  Thanks guys for the heads up.  It's simply crazy why this issue is still coming up year after year after year!  

Good thing, that you didn't keep on driving with these transport blocks still on.

However, I would keep the appointment by your dealer to show them what they've forgotten and ask them to perform another complete and exhaustive check. Who knows what they could have forgotten additionally... 🙄

16 minutes ago, Bap33 said:

Good thing, that you didn't keep on driving with these transport blocks still on.

However, I would keep the appointment by your dealer to show them what they've forgotten and ask them to perform another complete and exhaustive check. Who knows what they could have forgotten additionally... 🙄

Or perhaps suggest they provide a full, free 1st service in compensation for you performing part of the dealers PDI.

.....and once again, VAG shake their heads and wonder why owners change to marque specialists, rather than leaving their vehicles in the care of the dealer network... 🙄

PS... and welcome to Briskoda, skoda2024.

@skoda2024  Welcome to the forum.

 

Can you give a clue or just say what Dealership group this was from?

 

The Dealer Principal and the Master Tech and Workshop Manager need to be checking which Tech or Fitter did your PDI and should then be out checking every other car they did PDI,s on o any work on.

 

Not calling customers and cars in but putting their selves out and them being financially affected by their lack of supervision or training of employees.

I remember back in the 80’s and a magazine, either Motor or Autocar, were test driving what I remember was a Mazda RX5 and criticised its shocking ride. A few weeks later Mazda admitted the transport blocks were still in. Stupidity isn’t confined to any trade or aspect of life, it is widespread and universal.

Edited 16 March, 20242 yr by Crasher