Issue connecting phone via USB cable

[naeclue]

Hi there,

 

Recently bought my 21 plate Fabia estate... love it, except having trouble connecting my Andriod (Pixel 3a) phone via usb to enable andriod auto, so I can use navigation etc. My wifes newer Pixel won't connect either, and I have tried various cables including a good quality new one. It just says USB device cannot be read.

 

I know it worked previously in the car with my Dads IPhone. Did I do something when I hit factory reset when I got the car to erase previous data?

 

Any help is absolutely welcomed!

Thanks

[Planetse]

Latest update of Android Auto needed on your mobile. And must be using a Data lead not a charging lead. Most of the time it's aftermarket leads that are the issue.

[nta16]

Hi, welcome.

 

I don't know if this would help but if you've not looked it might be worth a look also, VWSkoda update "portal". - https://updateportal.skoda-auto.com/

 

[pab567]

@naeclue what is part number of your infotainment unit?

[naeclue]

2 hours ago, pab567 said:

@naeclue what is part number of your infotainment unit?

Thanks everyone, but I managed to get it connected today. I didn't realise you needed to tap the android auto symbol for it to load up the first time and also whisper some witchcraft at the same time!