This is a long shot perhaps, but all other options so far have drawn a blank, if anyone can help it would be much appreciated. Briefly I am trying to make a paintwork warranty claim on my Sep 2023 Karoq, and I need to contact the supplying dealer Skoda Bentley ECO Car Scheme, has anyone ever heard of this dealer, know where they are based or have any contact information.

 

I bought my used Karoq in April 2024, a Skoda Approved Used car,  from a Skoda dealer in Birmingham. My  local Skoda approved bodyshop has produced a 30 page report on the defective paintwork and considers it a valid claim. The local Skoda dealer in Milton Keynes says its not a manufacturing defect and it should have been resolved by the supplying dealer during PDI, they have referred me to Skoda UK Customer Services. The Bodyshop agrees its not a manufacturing defect, and I don't dispute that, but the fact remains the paintwork is not right, it has been affected by environmental pollution while stored prior to original sale, hence why it should have been rectified at PDI by the supplying dealer.  Skoda UK Customer Services have provided me with the name Skoda Bentley  ECO Car Scheme as the dealer who performed the PDI but are unable to provide anymore information other than it was a Motability Scheme. Having contacted  Motability, who have no record of a Karoq with my registration I'm not sure this is correct. From Google searches ECO Scheme would appear to mean Employee Car Ownership Scheme which seems to be a VAG scheme for employees to have a car for 6 months. With a Sept 23 registration and being a used car on a dealers forecourt in April that seems to look like a Skoda employee lease car, especially as the Birmingham dealer told me it was previously a Skoda Management lease car.

5 hours ago, thamestrader said:

supplying dealer Skoda

If you PM me the Reg I can look up some details on Erwin, if anything is there.

 

Second thread looks like you have found your answer.

 

Thanks. AG Falco

Edited 5 October, 20241 yr by AGFalco
added second thread bit.

@AGFalco Thanks for the offer. I'm kicking myself for not looking in the Owners Manual, as I've been using the online manual.