2 minutes ago, Mickvrs220 said:

Agree with gaz ,not sure what the garage are talking about .

If im honest, I think they are trying to drag it out past the 6 months so I then can't open a complaint with the finance company 😞

Whats strange is they said they carried out a compression test while they had the vehicle for 2 days, but when I asked for the results they just said "its all within tolerances" so im not convinced they actually did anything.

Edited 13 January, 20251 yr by s88urd

I've never had to top up my 1.8 EA888 between services.

@s88urd   What are the tolerances they are going by, 0.5 litres in 1,000 km / 621 miles?  

As per VW Group Owner manuals for every engine for decades, 3,4,5,6,8.12 cylinder petrol or diesel from 44 kW up. 

That is not a tolerable amount for a UK vehicle on normal UK toads at NSL,s in UK weather, that is a May use under conditions very different from a solo drive to work. 

 

 

Did they drive 600 miles or did you?

12 hours or so of driving. 

 

Do you have the Sheet with the weights of oil 856 grams a litre not 1,000 grams like some muppets do. 

 

Edited 13 January, 20251 yr by Ootohere

5 minutes ago, Ootohere said:

@s88urd   What are the tolerances they are going by, 0.5 litres in 1,000 km / 621 miles?  

As per VW Group Owner manuals for every engine for decades, 3,4,5,6,8.12 cylinder petrol or diesel from 44 kW up. 

That is not a tolerable amount for a UK vehicle on normal UK toads at NSL,s in UK weather, that is a May use under conditions very different from a solo drive to work. 

 

 

Think they were referring more to the compression test for tolerances.

But they seem to think the VW guideline is 1l/1,000m even.

I have gone back to them and said I'm not even reaching the manuals guideline of 0.5l/1,000km for oil, and even that is too much realistically 

Edited 13 January, 20251 yr by s88urd

What was the 600 miles about, that was a test of use of oil in 1,000 km.

 

This idiot did 1 litre = 1,000 grams, 

vw 502 00 so 5w 40 FS is perfectly correct for a TSI is getting Fixed Oil and filter changes.  But they are the ones doing a Oil Consumption test so if they use Long Life oil that is fine, but not Long Life is not wrong.   (it is with a TDI.)

 

These Pillocks accused the cars owner of spoiling test by topping up oil.  That was quite a common thing with Main Dealers and Twincharger Oil Consumption tests.

0.3 litres used in 1,000 km was not within tolerances. 

 

Edited 13 January, 20251 yr by Ootohere

On 13/01/2025 at 16:25, s88urd said:

Think they were referring more to the compression test for tolerances.

But they seem to think the VW guideline is 1l/1,000m even.

I have gone back to them and said I'm not even reaching the manuals guideline of 0.5l/1,000km for oil, and even that is too much realistically 

Your selling garage is - I believe,  deliberately dragging feet and not responding properly to the complaint. My suggestion a while ago was return within 30days if you can but certainly you want the complaint registered within 6 months as that is the statutory protections where the fault is to have assumed to existed at purchase...  

 

That plug doesn't look great.  I think it's burning a fair bit of oil.

 

Not all use oil. Mine's done 92k miles now and still using about 1litre in 3000 miles. But I had a gen 2 that used virtually none in 6k miles. And the gen 3 is supposed to be better.  Mine is also leaking some oil especially on the valve cover internal wells and back of engine and possibly weeping on head gasket in some places as well although it is hard to distinguish if the source is the valve cover on back of engine due to access and turbo. Not much visible with an IS38 in an golf r.

 

There should be photos of my plugs on here in various threads. If you want me to repost, let me know but you don't need to see mine to know that one doesn't look great at all. It is so black everywhere = carbon burning....

17 minutes ago, TheClient said:

Your selling garage is - I believe,  deliberately dragging feet and not responding properly to the complaint. My suggestion a while ago was return within 30days if you can but certainly you want the complaint registered within 6 months as that is the statutory protections where the fault is to have assumed to existed at purchase...  

 

That plug doesn't look great.  I think it's burning a fair bit of oil.

 

Not all use oil. Mine's done 92k miles now and still using about 1litre in 3000 miles. But I had a gen 2 that used virtually none in 6k miles. And the gen 3 is supposed to be better.  Mine is also leaking some oil especially on the valve cover internal wells and back of engine and possibly weeping on head gasket in some places as well although it is hard to distinguish if the source is the valve cover on back of engine due to access and turbo. Not much visible with an IS38 in an golf r.

 

There should be photos of my plugs on here in various threads. If you want me to repost, let me know but you don't need to see mine to know that one doesn't look great at all. It is so black everywhere = carbon burning....

I agree, so I have logged this with the finance company.

The plugs earlier in the post were replaced in October, I recently (last week) had the replacement plugs pulled again and have attached a photo of the condition. so these have only been fitted for around 4 months max

The supplying garage is offering to do anoter test, but the problem last time was they provided no evidence on what had been done. All I had was the GPS tracker showing how much mileage was being put on the vehicle.

Edited 31 January, 20251 yr by s88urd

To bypass the selling garage you may just want to get an independent to conduct a oil usage test and get them to document. Best practice is to weigh oil in weigh oil out then use specific gravity value to get to volume but if the problems significant you should see the problem anyway, get them to comment formally on plug appearance just for some added backup too. Your garage will look to fight you likely in edit. hope you'll go away long enough until they can say all your problem  now!!! 

Edited 1 February, 20251 yr by TheClient