On 19/10/2024 at 08:20, Winston_Woof said:

More generally though people can also email [email protected]  (with your Reg No and/or VIN)  to request the digital record, in my case they took around 5 days to provide it which I don't think is too shabby

My wife emailed Saturday, got a email back same day and got a phone call and email with PDF of "Service History Certificate" and in the email -

"Please find attached the service history for the vehicle as requested.  The information is provided by our network of Škoda Retailers and is correct to the best of our knowledge.  
Please note this information does not include any servicing or repairs that may have been completed independently from our network of authorised Škoda Retailers."

which is fair enough.

Very fast and good service I have to say.  They must have heard of my looks, charm and modesty. 😁

 

I thought the service had been changed from Flexible to Fixed once out of manufacturer's warranty and the car's had the engine oil & filter "service" change every 12 months in our ownership (and if I can be arsed I might change the oil & filter twice a year now as I done the last (annual) engine oil & filter change on the car.

 

Edited 21 October, 20241 yr by nta16
spelling

7 minutes ago, nta16 said:

I thought the serviced had been changed from Flexible to Fixed

This shows how the car was set up at the factory.

 

Although they can change this from QI6 ( Variable ) to QI4 ( fixed ) it won't remember this.

 

When they start a service booking it does ask, when the last service was and what was done, and will then calculate what needs doing now.

 

It gets complicated if there is no history on the system.

Sometimes the customer might know / have records.

HTH.

 

Thanks AG Falco

 

Thanks for the explanation.

 

 

10 minutes ago, AGFalco said:

Although they can change this from QI6 ( Variable ) to QI4 ( fixed ) it won't remember this.

That seems another programming error to my (no-computing) mind.

 

 

13 minutes ago, AGFalco said:

When they start a service booking it does ask, when the last service was and what was done, and will then calculate what needs doing now.

I think also some staff who book things in or deal with the booking also ask about "add-ins" yet have certainly forgotten maintenance items that are due - but not the unnecessary expensive cambelt change and recommended the water pump change!

 

 

I couldn't get a good screen imagine at smaller size so here's the rest of the report.

First two entries done by the Dealership my wife bought the car from s/h.  As the salesman when buying was so reluctant to get a paper print off report to show previous servicing by this Dealership on their car I have always wondered if it was just a data entry rather than work ever done, also given the date of 31 December and note the difference in mileage between 31/12/2016 and 11/04/2017 (and on the sales paperwork at time of sale 10,301).  Could just be a typo of course (perhaps when rushing to get it done at time of sale).

I've never seen the "MPC" of 30/12/2016 and 11/04/2017 before, the "service" terminology/description is different and the "Delivery inspection", from when the car was new, shown on the "Compete record" is missing on this "Service History Certificate".

In 2022 we tried an independent garage, but they balls'd-up the service entry anyway and said they couldn't change the entry, entered as inspection IIRC.  It's another story why we had to go back to the Dealership for at least an MoT in 2023.

 

2 hours ago, nta16 said:

note the difference in mileage between

11-4-2017 at 10301

4-10-2017 at 36439

26-9-2018 at 20837

as well.

 

Thanks. AG Falco

^^^ Sometimes there is like that difference above because a car was changed to km instead of miles, but even 36,439 km / 22,642 would be wrong. 

 

'Used vehicle' MPC / MULTI POINT CHECK. 

  Something that the dealers show and have a price for to reduce the profit between buying and selling, reduce Tax as tax is on the profit. 

Every thing they can list / show as being done as preparation is costed and taken off profit.

High value work, done cheaply or not done. 

Edited 21 October, 20241 yr by Ootohere

2 hours ago, AGFalco said:

4-10-2017 at 36439

Thanks, I totally missed that concentrating on the other stuff. 

 

How very interesting.  That mileage is different to what is shown on the Škoda "Complete record" I posted previously and different to the paper printed digital and actual handwritten (VWG) "Maintenance list" ticksheets my wife got at the time, they shown the mileage as 13,804.  At the time my wife had signed up for a 2-year pay-in-advance "servicing" MoT so she didn't get a paper printed bill for this.  As it was third party it got transferred the next year when the Dealership changed names (who knows if real owners or not). 

 

Even more interesting as my wife told me when she got home that when Škoda Service rang they wanted to know if she'd got the email and she had opened it and it covered what she wanted and then got a bit shirty when my wife said she'd not opened it and looked at the email attachment as it would be on her personal laptop at home and she was rang whilst at work.  She hadn't put any other communication details on her email other than obviously it would include her email address to reply to, as this wasn't an urgent matter and I expected the usual receipt conformation and they're looking into it and it usually takes x-amount of days and so on.  I expect they got my wife's mobile phone number from other records, though she's never contacted Škoda Customer Services that I know of, I was surprise to see they were down at Milton Keynes, not many miles from Northampton, but I expect the staff there aren't "customer-facing".

 

This first service and response and follow up, just coincidence, great service (other than being shirty, both my wife and I have dealt with the general public, on phones and face-to-face for decades so know when staff or customers are being shirty) or does this mileage anomaly suggest a change of data holding or computers systems, external influence/interference, the Chinese/Russians/Trump. 😆

 

I'll ask my wife to contact them and ask for an explanation of the mileage adnominally. 

 

Often it was Leeds that dealt with Customers.

Now it can be anyone anyplace.  Have laptop, can travel. 

Postal address in email was Milton Keynes.

I suspect that if you wanted to go to the bother of digging that the MK address is some sort of Head Office/legal registered address for multiple VAG  companies whilst the actual contact centres could be anywhere

These type of companies possibly don't want their customers to know too much but they need staff, this took about two seconds to find slowed as I'm a one-finger typist. - 

 

Škoda UK Head Office

Škoda UK is based at Volkswagen Group UK’s head office in Milton Keynes. A career at head office can take many twists and turns, and we encourage everyone who works with us to explore any opportunities that appeal to them.

Our people have a true passion* for what they do, a genuine desire to go further for customers and to give their own careers real momentum at the same time. .  .  . .

 

 https://www.skoda.co.uk/discover/careers

 

ETA: * passion can be less on a Monday morning, which makes for a very long working week 😉

 

Edited 22 October, 20241 yr by nta16