Got my superb back after three weeks at the dealers to resolve the multiple sensor issues I’ve been experiencing. Part way through them having the car I could no longer see the vehicle data in the app. On getting the car back it is in guest user mode. I’ve tried to reregister as the main user but keep hitting a brick wall as it says I need to change privacy settings from maximum to complete the task however if I click that option jn the Users section it just hangs forever and nothing loads. So I’m in a loop of not being able to get out of guest mode.

I tried to reset the system from the menu, it goes through the process then says it can’t reset however most functions seem to have gone back to default but still no change to accessing the privacy settings. I’ve also rebooted by pressing the power button for ten seconds but that doesn’t work either so I’m a bit stuck.

Check the workshop didn’t leave it in service mode. Give them a call.

27 minutes ago, Cedwing said:

Check the workshop didn’t leave it in service mode. Give them a call.

Thanks. If so, would this require it to go back?

Hi, did you manage to sort that privacy settings? I collected my Kodiaq yesterday. They did update and wiped out everything. Trying now to by as primary user and stack with this privacy setting.. just message please wait… I tried to remove user, add and can’t get pass privacy setting??

I have my superb for 5 days and am having this problem as well. Started last night and now when I start the car it is looking for a profile for 3 minutes or so, then it reverts to guest. Meanwhile the app doesn't work. Seems like a stupid cloud problem. Not a good start