Hello all, I've had my Karoq for about a week, bought approved used. It's a 70 plate 1.5 TSI DSG.

It's been fine with the exception of not being able to assign myself as primary user. Symptoms:

• It can clearly connect via e-sim because I can log into my account as a user without issue with email address and password

• Every time I start the car it says 'do you want to be assigned as primary user' - if I press yes it just spins until it fails and says 'unable to start registration'

• I seem to occasionally get a message when turning the car on saying 'unable to start background services'

• When I pull down the notifications it suggests that I need to buy something from the shop, but the shop is blank

What I've tried

• Using Wifi/hotspot

• Moving to different areas to check it isn't a signal issue

• Deleting and re-adding users

• Changing my user password

• Rebooting the Infotainment system

• Full reset of the infotainment system

• Pulling Fuse 17 (Control unit in combined instrument cluster / Emergency call module and communication unit control unit) for 10 minutes then replacing it

Here's the details of the system:

I went to my closest Skoda dealer which is Platinum (I bought from Mon Motors) and they said it's because the car is too old, but I don't believe this is the case. What are my options from here? Thanks in advance.

Firstly delete all users, then with BOTH keys in the car start the registration process. From memory it should then display a QR code to use with your phone, scan the QR code to download the Skoda App. That should then sync with the car. I think it’s at this point you can make yourself primary user. This is the system display from my Karoq as of July 2025. Navigation database updated you will only get by paying the annual subscription in the App, I think you may have to buy the remote access subscription to get software updates. I’ve paid for both.

Edited 26 November, 202526 Nov by thamestrader

I've tried the above with both keys in the car, but one thing I haven't actually checked is whether the second key has any battery. I guess it's possible that if the car wasn't detecting the second key then it would throw the error message up.

Here's the screenshot on the app - I was able to 'order' Skoda Connect services at £0.00. I don't mind paying for the services if required, but I can't even get to a screen where I can pay for them!

You're on different hardware and firmware to me. I've ordered a USB C flash drive to install the newer firmware manually in case this helps.

I've updated to 330 OK, but now I'm trying to update the OCU - I think I have the right file but it's greyed out in the update menu: