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Phone not ringing for incoming calls

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When I receive a call it does not now ring on the infotainment system although I can see I have a call on the screen. I wondered if it might be my phone so I tested it with my wife's, with the same result - or lack of. Both phones will ring in her car though.

Any ideas please?

What's your infotainment version? Also it would help to know whether you're connecting the phone via Bluetooth, or Apple CarPlay / Android Auto.

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