Hi - Sorry, probably not the best place to ask this, but I figured I would get a faster answer here than via BT's stupidly busy customer support centre

I just gave up after 45 minutes waiting for someone to answer the phone !

Question : I pay something like

yep claasic BT

i had this problem too, bt dont remove services from your account unless you explicitly tell them to. it's a good way to make a few quid out of the people who never check thier bills and just pay up

yep claasic BT

i had this problem too, bt dont remove services from your account unless you explicitly tell them to. it's a good way to make a few quid out of the people who never check thier bills and just pay up

:cussing: Grrrrrrrrrr - Robbing Bar Stewards :cussing:

Cr@p service, cr@p line speed, cr@p response, cr@p support staff.

Cheers for the confirmation mate

Standard BT line rental is £11 + £26 for option 3 broadband.

They are correct.

You cannot have a BT HUB line without a Standard BT Line

I hate to say this, but I have had quite good service so far from BT, excluding the original (usual!) problem of being unable to send e-mails with different SMPTs through their servers. I have the basic Broadband package and have constantly higher line speed than anyone else in our street (they are with other ISPs) plus the 3000 annual minutes Open Air WiFi is quite useful when I

Thats the line rental for the landline

Have been with BT for ever and have not thought of a change..............

Im pretty sure option one is what we have for our land line.

Got the option 3 broadband here with the hub phone as well, as I was out of contract with them already I was looking around for what to do and saw what BT were offering new customers (free hub and £18.99 for first 3months) I called BT up and asked them to cancel the service, and I would find another supplier and comeback some other time to take advantage of their disloyalty scheme, ended up getting the hub phone free and £22.99 for the duration of the contract.

Its not often im that cheeky but it annoyed me that because I was already a BT customer they wouldnt give me the hub phone or discount that they would do if I hadnt been a customer for years. Paid off on this occaision.

Option1 is the cheapest landline option=£11 per month + approx £26 for BB. option3 and BB Talk is free -apart from evening and weekend calls being free, overseas calls are low priced(1.25p/min to states).BTW- you get Norton2006 firewall +antivirus free- be carefull what you download - anything like the BT disc for dial up - had to format HDD to get rid of that.

Worth checking on latency on line - after a week or so my son had problems on line with games - turned out BT had decided to change it from fast to interleaved , making the ping times horrific. Trouble is that the hud diagnostics don't show you that - you need an old 205 or 2091 modem for that.

As for BB help - be prepared to be sent round the houses - find BB sales more help.