Long story short:

Moved into new place on 19th Oct

Placed Orange Home order

ADSL active

Line has dial tone, no incomming or outgoing calls accepted though

Phoned Orange to check progress as not able to make/receive calls

Orange say BT rejected the order as line is classed as 'not working', I must contact BT

BT say Orange can get the line activated through BT wholesale (they are no allowed to stop Orange taking over or activating the line) OR I can sign up with BT for 12 months and get activated within hours

Orange then say yes they can, but have had to place another order with BT Wholesale/provisioning

So if anyone works at BT, how the hell can I end up with Orange as the provider, and a working line and how quick? I have zero mobile service, so in an emergency I'd be stuffed!

Of course any help in getting things done quicker thanks to an insider would be greatly appreciated

Now this is confusing:

http://help.orange.co.uk/documentDisplay.do?clusterName=DefaultCluster&preview=1&groupId=1&page=&docType=1006&resultType=5002&docProp=$solution_id&docPropValue=kb202

Home Max (home phone line, home phone calls and broadband)

*

check that a fixed line (not cable) will be available at your new address

*

if there isn’t already a BT fixed line at your new house, call us to arrange installation of a line two weeks before your moving date

*

we'll advise you of any costs that will be incurred

*

we'll then give you an installation date and your new phone number

*

if there’s already a fixed phone line at your new house, call us 10 days before your moving date to arrange for your phone to be switched off at your current house and a new line to be connected at your new one

*

once your new phone line's connected and has been active for more than 48 hours, we'll arrange the transfer of your broadband from your old address to your new one

Now, although I didn't have Orange before, surely this gives hope that they CAN actually get lines enabled by BT - despite what they told me yesterday??

BT wholesale are a nightmare and will refuse to own up if it is their fault anyway.. and Orange are probably no better!

I wouldn't have thought you should have to get in touch with BT wholesale, its normally the ISP that deals with them.