Simpsons - Colne
Posted 14 December 2007 - 07:37
Service was excellent - didn't even have to make my own coffee.
Will definetly be going back to these guys in future, even though i have several others closer to home (none of whom i would trust my car with).
If you want your car looks after properly i would certinaly give these guys the nod.
Posted 25 March 2008 - 21:47
Posted 28 March 2008 - 17:54
Big :thumbup: from me
Posted 06 April 2008 - 16:56
Posted 30 June 2008 - 17:11
Posted 18 September 2008 - 22:13
Posted 05 November 2008 - 15:43
Booked it on the phone with no problems, and they priced-matched another local authorised service centre that I was considering using.
It was booked at short notice so there were no courtesy cars available, but we agreed a start time so that I could wait while they did it.
When I arrived they gave the kids and me a lift to the local KFC where we had lunch and then returned to the dealership for a hot chocolate and a nosey at the new Superb.
Some slight confusion over whether they had replaced the rear wiper blade as I had requested, but it turned out they were out of stock so I wasn't charged.
All staff were friendly and helpful - service as it should be!
Posted 21 February 2009 - 13:28
Connections at the res, engine bukhead and rear wash parted.
Sorted the front myself, but wasn't going to attempt to pull off the boot trim.
Phoned Simpsons. Took the car in and an hour later, all sorted, system re-filled, car washed, me filled with coffee.
First class customer service imho
Posted 03 April 2009 - 13:21
I've also got the leaky rear door problem, so the plan was to sort that out if they could get the parts in.
I arrived at 8.30 and was offered a courtesy car as agreed when I made the booking. However, the parts needed for the door fix are on back order with Skoda, so I agreed to hang on and they did the service while I waited.
Everyone was extremely welcoming - I was offered multiple cups of coffee - not something you get in some of the big city dealerships!
Had a good chat with the mechanic who did the work - he's another yellow Fabia vRS owner.
Anthony Jones is the Aftersales Manager and did a professional job.
PS Like the boss's new car ;)
Posted 18 May 2009 - 12:11
I arrived at 9am as I was aware there was a fair bit to get through and service only ran until midday. As Andy says above, a very welcoming dealership with a nice seating area and LCD TV, and free drinks making facilites :) I decided to stay while everything was underway to keep things easy, so settled down with the laptop and time passed very easily.
I was most impressed with the mechanic taking care of my car, who popped into the showroom to ask me a few questions about the issues I'd flagged up. Nice to see that he was keen to find out more about what I was experiencing (wheel rumbling issue) and then took the car out to see if he could replicate the problem. Top marks :thumbup:
So I was extremely impressed with all areas of Simpsons operation and I'm likely to return there for future servicing. Very competitive pricing too. I'm back there a little sooner anyway, in two weeks; AC wasn't blowing cold and a defective compressor is the cause and it's being changed under warranty :)
Posted 03 July 2009 - 08:55
I've had an ongoing warranty issue with Skoda UK, which turned into a bit of a saga and has rumbled on for 2 or 3 months. Tthroughout Anthony has been totally professional, communicating by phone and email, calling back whenever I tried to get in touch, doing his utmost to resolve the situation and generally putting up with me and my ramblings. Oh - and he even managed to have time off to have a baby in the midst of all this - congratulations!
Anyway, as of Wednesday this week its all sorted with a satisfactory outcome, so credit where its due.
Posted 13 October 2009 - 06:04
Took 2 test drives. Nothing was too much trouble and they did the best deal on P/X
Best dealership I have been to. Not pushy at all.
Dealt with Kirsti. Very honest and always calls you back.
Also good after sales service.
Posted 06 August 2010 - 11:23
Edited by DGW, 06 August 2010 - 12:31.
Inappropriate mention of another dealership deleted.
Posted 06 September 2010 - 18:01
Got my vRS in July from them and they came close to matching the DtD price. Good communication from Jane throughout the process, who was pleasant and professional at all times.
Posted 13 September 2010 - 17:40
Posted 24 October 2010 - 10:35
However, I wasn't quite taken with the relatively new guy on the service desk. Knowing most of the frontline staff as I do, I just couldn't help but think he was a bit of a 'square peg in a round hole' - I thought he just needed to 'lighten up' a bit. I won't mention his name (as that is too unfair) but when I returned in the courtesy car, his mileage calculation was different to mine (as I knew I would be charged 13p per mile) and we set about having a light argument about it.
I didn't mind paying, but I had clocked the mileage I had done and was adamant I was right. After he referred the matter, I was told I didn't need to pay. Considering I had spent nearly Â£700 there in parts and labour I should think so to. I know businesses are not charity and would have happily paid for the mileage I knew I did, but to argue over a couple of quid (if that) was a bit silly. I guess the chap didn't appreciate that I was a good, long standing customer of both dealerships.
Anyway, I shook hands and left and despite this little 'contretemps' I shall continue my relationship with them and still recommend them to all.
Posted 24 October 2010 - 11:43
Posted 11 October 2011 - 19:57
I hope they live up to their rave reviews as the Preston lot couldn't find a problem when it happened earlier in the year.
Posted 19 March 2012 - 19:49
Posted 10 September 2012 - 18:54
I initially reported oil issues 2 weeks after my service when the oil light came on and low and behold there was no oil on the dipstick... I had topped the oil up on this occasion so not much could be done...
After having the oil light come on again a few weeks later, I took the vehicle in again with the same oil consumption issue. I was advised to do a 1000 mile test drive and monitor the useage (which I did) while this was going on I started suffering from rough idling and generally poor performance. It was found that one of my spark plugs had burnt itself beyond recognition and the cause of this was put down to the fact I was running 95 ron fuel. This was changed at expense to me and was not put down to issues with the vehicle.
I was sent on my way (to pick my mum up 15 miles away) and thought I would check the oil level when I got there... Low and behold it was bone dry... nothing showing on the dipstick... Yes, I took a vehicle with an oil consumption issue and was given the vehicle back with no oil!!! despite the paperwork stating otherwise.
After completing the 1000 miles and averaging 1.5 litre every 3 - 400 miles I was told that my car was running well within parameters, I contested this and was told I'd get a call back (I'm still waiting)...
Needless to say I won't be using Simpsons anymore despite the nice facilities and pleasant staff.
Sour taste left...
Posted 30 December 2012 - 19:00
Posted 13 February 2013 - 11:23
Well i got my final reply from the franchise owner and they aren't prepared to do anything, even going as much to say that they wouldn't release a vehicle in the condition described even though i have sent photographs and had an estimate from another Skoda approved bodywork shop.
The dealership was very good when trying to sell me the car, however, the first time i have asked for assistance they refuse point blank. I appreciate they have offered to look at the car for me, but only under their conditions ie return on a Friday only, leave the car with them for the day and they will not assist with fuel costs which is a 6 hour total journey to them and back. I was willing to do this on a weekend as work will not allow me time off during the week as we are very busy at the minute.
To say i am disappointed is an understatement, this is the first time i went for Skoda as they made it sound very appealing - i will be looking to sell the car asap and go back to my trusted Ford Mondeo. I cannot recommend Skoda, especially the dealership:
Simpsons Skoda Colne
Posted 16 March 2013 - 10:32
Posted 22 March 2013 - 18:30
Posted 14 April 2013 - 18:48
Well, search over! The right spec VRS is now in my possession thanks to Steve at Simpsons Colne branch.
I’d been looking for a couple of months and considered a Blackline as well as many others in various guises from new to 10 months old. Most of the dealers were helpful and followed up from visits to see if they could finalise a deal. This is my second FL Octavia VRS Estate after having previous one nearly 3 years and racking up 93k.
Got on with Steve as soon as I walked through the door and took the present VRS out for a quick drive to satisfy sticking with a manual and get a feel of the factory lowering kit.
There were a few issues my side that protracted the process a little more than should have and pleased to say Simpsons handled it brilliantly!
I believe in giving praise when its due and can say unequivocally these guys understand the meaning of customer satisfaction. Car sitting on drive looking the part and happy the man!
Stephen Whalley of Simpsons Colne standing next to my new motor! Bloomin chucking it down too!
Old and new. The lowering kit is subtle but you can see a difference.
Quality outfit and cant recommend them enough!
Posted 26 April 2013 - 17:37
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