Brockysuperb

Sadly not on finance...like the idea of a direct email. Meadens said they could only talk to their regional director...which is useless. Do you have an email address please?

Five months ago my Superb IV's SOS module failed. Warnings on starting, and management scheme ever since, emergency call light on, etc.. My dealer, Meadens, said it needed a new SOS module. Five months on none has been sent. Today is MoT and service, and another promise 'we'll do it at the same time' missed. Garage blames Skoda UK and say the part isn't available due to the war in Ukraine. Can anyone confirm (or not) these are made there? Anyone else waited as long? It makes the (extended) warranty not worth the paper it's written on. And don't get me started on the 'safety recall' a year ago which they still can't do.

Yet more issues...this time a hybrid malfunction with garage advisory. They've greased the plug lock. But told me the cause may be a 'non-Skoda charge lead' is the cause. Surely it's just like any other power lead (well any other power lead which costs £100+). Can anyone confirm if a) the Skoda leads are any different to other Class 2 plugs and leads, and b) if this can cause an issue? TIA.

No garage round here is tooled up for the recall...had it booked into Winchester in March, but they rang and said they couldn't do it...Westover Bournemouth said at that time they were hoping to get trained and tooled. My local garage Meadens is only Class 2 so can't drop the battery. So much for safety...

As above, booked into Winchester some two months ago - they rang me today to say they couldn't do it - car was with them tomorrow and Friday. Really annoying - they've known about the tool issue (they confessed) since August, and I really think they should have warned me when they took the booking, and then given me more than 18 hours notice. Even more annoying is that my iV needs its first MoT next week - which they were going to do. There is no point driving 100 miles round trip for an MoT, so more rushing around now, fortunately my local Meadens have stepped up to the plate. Finally, I've had urgent messages (two) from Skoda on the ICE saying it needs this urgent recall and I've not had it done. How can I when Skoda haven't supplied garages with the tools. Honestly, bloody bunch of incompetents, the lot of them. After four Superbs, Citigo, Yetis, my next car will NOT be a Skoda. EDIT: Spoken to Hendy Bournemouth (lovely Service chap called Tony). They're gearing up to do this work, needs technician training, but are also building a list and will be in touch when they're up and running - so worth giving them a ring.

Can't help on what is Level Three and what's not. I didn't know Meadens couldn't do such things before they referred me for the recall. If Salisbuty is level three I'll be irritated as its closer!

They stopped putting sim slots in three years ago...now uses an e-sim, data is fixed to Cubic Telecoms, and you buy data on line. https://skoda.cubictelecom.com/en

OK, this is recall 93L8 for a repair to the high voltage battery launched in January (my garage says). Showing on Elsa (Skoda's internal system) but the Skoda recall app says nada...again Skoda Customer Services demonstrating skill as a chocolate fire guard. Two days, only Level Three garages, as the battery needs to be dropped out. Not sure but maybe iV owners may want to check.

Thanks, but odd...it had another recall last year, and this one (I saw the paperwork) is deffo Jan. But the link describes it perfectly...three days. Again thanks.

Just been told (as my 20 plate IV went in for a week to try again to sort out software) that I've also got a recall. Issued 5 Jan, can only be done in a 'Level 3' garage...mine at the end of the road is level 2 for electrics. So that means a 40 mile journey to Winchester the nearest they say. And minimum of two days. So 160 miles in total there and back twice. And 'maybe' a courtesy car. Anyone know what the recall is for, and who only some garages can do it?

Update: Well, the latest 'update' failed again...and in fact my iV has developed new fault codes. My garage are being very honest, and again they're trying to resolve it with the Czech mothership. So I'll leave my Superb for a week in the New Year. Meanwhile Skoda UK have failed to respond to the garage to extend the warranty (see above) or indeed respond at all. If the dealers can't communicate with Skoda...what chance do customers have. I see other iV software issues in other threads...can see a class action coming round the corner.

A long shot (and I can't see anything in the manual) but the fuel flap has always had a secondary release in the boot, behind the storage cubby holes. Have you lifted the bonnet in case there's one hidden in there, behind the charger unit? Mine does need a good hard push to release it (on the dimple).

So, update and so many thanks for the support. First is that Meadens are pursuing a one year warranty extension. Skoda Customer Services couldn't help and now its gone to the above mentioned @numskullEmmaline Bruce at Head Office. I also raised @varooom 's TPI note, and am told its not applicable as my fault apparently is with the interface with the dash...what they call an SBK fault. Not withstanding it means seat memory is down, door mirror is now playing up, main infotainment unit randomly goes into night mode in bright daylight (and dash), and (logically if that's the cause) the dash fails to show sat nav and defaults to blank. But, a new fix is now at the garage, and it'll go in again next week. Maybe this time? Again, thanks.

It was new, and reputedly amongst the first iV's sold in the UK. Not sure if that's part of the issue...but even if it was new tech, two and a half years is too long for Skoda and Meadens to sort it.

Not long after we bought our Superb iV L&K, the dash/sat nav/infotainment started playing up. Probably there from the start, but we reported it within a couple of months, and waited for an update which our garage (Meadens who we bought it from) said would solve it. Numerous visits later, two and a half years on, it still has repeated faults, cuts out, blank dash with no sat navigation, and so on. Photos and video of these regularly shared with Meadens. Functions have failed such as memory on seats. Car's been off the road half a dozen times, for days at a time. Last week, when in for an oil change, the garage tried yet again...my car wouldn't accept either of two software updates and they've yet again contacted the Skoda mothership. I am worried as the warranty has only three months left, then I fear they'll cast me adrift. It feels the can is being kicked down the road until then. I've asked for Meadens to get the warranty extended for a year at the least, to protect me. They say they'll try but sound pessimistic. And in the survey I gave them two stars...I can't see how I can give more given the issues and years of problems. The service manager rang me to change the review. I like the garage, and him, and have sympathy (but no patience any more!) but what else can I do to make my unhappiness plain. Anyone else got this...any ideas? What's the legal position? TIA.