Cruise control update

Arrived at Henrys at 10:30 this morning and handed keys to service department.

They said they will call around lunchtime to let me know how they were doing.

At 2:15pm i never heard anything so i called they told me, they were having problems how to connect an extra wire from one part to somewhere else via the ECU and bulkhead and there would be an additional cost of £55+vat as it was taking longer than they thought and they were waiting on Skoda UK to call them back to resolve the problem.

They will TRY to have the car finished for late tomorrow afternoon.

I said i have missed 1 night shift of work and walked about Glasgow for more than 4 hours waiting on them to call me back. I was given no apology and it was the first time they tried to fit cruise to a mk2 Superb.

Called Skoda UK on Friday morning and told them about Henrys wanting to charge me an extra £55+vat and the problems fitting cruise. After a few hours they called me back and said i dont have to pay the £55+vat and the car will be ready for 5pm as Henrys will give priority to my car. At 3pm i called Henrys to confirm the car will be ready for 5pm as i was working that night, they said it would be and the technician was working on my car and another at the same time. (so much for the priority)

Arrived at 5pm and the service manager said to me "bad news cruise not working"

After 2 full days and loosing 1 nights work i still dont have cruise control which should normally take 2 hours.

Do you have the stalk fitted still (eg dealer left it there)?

If so I'd just tell them to work it out and fix it or you'll only pay for the part cost.

Do you have the stalk fitted still (eg dealer left it there)?

If so I'd just tell them to work it out and fix it or you'll only pay for the part cost.

Yeah stalk is fitted they dont know if its the software or wiring. :confused:

I havnt paid them yet and their not getting a penny until its working.

They are still waiting to hear from Skoda UK for an answer to resolve the problem they got until Wednesday.

After my car being in Henrys for another 2 days i have finally got it back and with the cruise working.

I was given no explanation why it took 7 days to fit the cruise instead of 2 hours or an apology.

I called Skoda Uk and they said Henrys was sent instructions for a left hand drive car, to me thats not a reason why it took 1 week to fit it and they said i did not have to pay the £55+vat that Henrys wanted.

Edited 5 November, 200916 yr by 08octavia
Spelling

You don't have to pay or they don't have to pay the £55?

You don't have to pay or they don't have to pay the £55?

I dont have to pay £55+vat

Well that's one good result out of what seems like a rather impressive c*ck up.

Conclusion of Cruise control

While my car was in Henrys they have severely scratched my windscreen and never said to me.

I went back to them and told me maybe someone was grinding or welding next to my car, im now getting a new windscreen.

Going back to my origional input...The dealer would have ordered the kit off the Skoda accessories catalogue as a kit. It comes in a box with all the relevant cable ties, stalk, wire from the stalk to the 01 control unit and more importantly fitting instructions. Even easier is the coding of the control units as you run the car on a VAS5051b ( standard Skoda deler issue) through Guided Functions and activate CCS on 01 control unit and code the steering wheel control unit.

Sounds simples, is simples... Exactly the same kit as a 2005 on Octavia, so been around for a while now ??

Least you got it a bit cheaper though :)