What does everyone think to these results?

Link Information

Uptime: 0 days, 6:24:21

DSL Type: G.992.5 Annex M US 56

Bandwidth (Up/Down) [kbps/kbps]: 115 / 1,372

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 9.0 / 17.5

Line Attenuation (Up/Down) [dB]: 53.0 / 53.0

SN Margin (Up/Down) [dB]: 9.0 / 11.0

Vendor ID (Local/Remote): TMMB / BDCM

Loss of Framing (Local/Remote): 22 / 0

Loss of Signal (Local/Remote): 2 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 2 / 0

FEC Errors (Up/Down): 187 / 10,810

CRC Errors (Up/Down): 187 / 340

HEC Errors (Up/Down): 35 / 251

For about a week or two now i've been experiencing drop outs and associated low speed.

Download used to be around 6000kbps and really stable.

Everything else is unplugged in the house, CRC errors worry me the most..

Cheers

Kev

Log a call with them... they are ****-hot at sorting issues out.

Your signal margin looks quite high.. is your phone line crackly at all and have you tried unplugging other phones/replacing microfilters etc

It was crackly, i fiddled around with the filters and the crackling has got a little better, but it is still apparent every so often.

The phone actually stopped working, so logged a fault with BT, i dont know if they fixed something, or i did, but the phone did work and crackled like hell, then got a bit better after messing around with things..

However, that report is with everything else unplugged, except for the router.

Thanks for taking a look.

Cheers

Kev

Edited 16 September, 201015 yr by Jabbasport

It was crackly, i fiddled around with the filters and the crackling has got a little better, but it is still apparent every so often.

The phone actually stopped working, so logged a fault with BT, i dont know if they fixed something, or i did, but the phone did work and crackled like hell, then got a bit better after messing around with things..

However, that report is with everything else unplugged, except for the router.

Thanks for taking a look.

Cheers

Kev

It does sound like BT need to get an engineer out.. usually they turn the gain up on the line before sending an engineer.. but it does sound like you have a proper problem.

Okies, that's as i thought..

My plan of action was to speak to BE tech later, let them do line tests. Then approach BT with evidence that there's a problem..

The only other thing is, i can't seem to find a "Master" socket in our house. Just 2 normal sockets, but none with a test socket inside..

Kev

Okies, that's as i thought..

My plan of action was to speak to BE tech later, let them do line tests. Then approach BT with evidence that there's a problem..

The only other thing is, i can't seem to find a "Master" socket in our house. Just 2 normal sockets, but none with a test socket inside..

Kev

In that case - which socket has the capacitor in side( usually yellow cylinder ,same diameter usually as AAA battery,but shorter - will have something like 1.8uF ) - some older houses never had the NTE fitted .Again ,if there's two sockets -slave will most possibly only have one set of wires connected .

The socket downstairs has the cap in, the main line comes into this, and then goes out to the socket upstairs for the router.

Could something in the socket have failed?

Could i buy a master socket and wire it in?

Cheers

Kev

BT closed my fault report last night, with no notice. Hadn't even heard from them..

Much healthier now though.. Still a crackly line though on the phone, may order a filtered master socket off ebay and fit this.

DSL Connection

Link Information

Uptime: 0 days, 0:02:51

DSL Type: G.992.5 Annex M US 56

Bandwidth (Up/Down) [kbps/kbps]: 1,369 / 12,057

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.5 / 19.0

Line Attenuation (Up/Down) [dB]: 19.5 / 35.0

SN Margin (Up/Down) [dB]: 3.0 / 3.5

Edited 24 September, 201015 yr by Jabbasport

BT closed my fault report last night, with no notice. Hadn't even heard from them..

Much healthier now though.. Still a crackly line though on the phone, may order a filtered master socket off ebay and fit this.

DSL Connection

Link Information

Uptime: 0 days, 0:02:51

DSL Type: G.992.5 Annex M US 56

Bandwidth (Up/Down) [kbps/kbps]: 1,369 / 12,057

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.5 / 19.0

Line Attenuation (Up/Down) [dB]: 19.5 / 35.0

SN Margin (Up/Down) [dB]: 3.0 / 3.5

Thats more like it!.. thats ballpark stats to what i get, although i use fastpath at the expense of a bit of speed.

I found (much to my suprise) that a bt iPlate helped get another meg or so.. infact with BE, if i turn fastpath off.. i can tweak it so i can get up to 14 meg.. altho 12 seems to be the most stable

Your speed and attenuation are all over the place, although it's better now if you have a noisy phone line the problem will re-occur. Just keep badgering your provider for an engineer visit.

Crackly line + loss of phone = shorting copper cables caused by water penetration of underground cables/inundation of inspection chamber ?

Those are the symptoms some of the locals here get when its been raining

Alternatively, it could be that the 70 year old emphysemic stopped blowing up the main cable (BT used to pressurise cables dynamically, to exclude water, using a compressor at the exchange).

Hardly the delivery system for 21st century broadband !

Weather don't look likes its improving in the near future.

Best of luck

Edited 4 October, 201015 yr by Clunkclick

Finally managed to get this sorted, after over a month of problems!

An engineer came out and installed a complete new line to the house.. Old line was "ancient"..

Yey!

Kev