After several more emails to to my dealer I've been met with stony silence and no return calls... I'm losing faith and wondering where to go next...

If you're not happy with the way your local dealership has treated you, what next? Is there an area manager covering Cambridge that I can write to? Or a complaints address for Skoda UK?

As usual, any help is appreciated...

You could try dealing with Customer Services...details for how to contact them are here. Have been pretty good for some people in the past!

Rob.

and bad for others. i feel some letters could be written soon

Anybody know a postal or email address? Don't really want to hang on hold at a call centre if I can avoid it.

they are good at answering calls, they just tried to screw me over is all.

and there is an e-mail link on the site, i'll go look for ya........

edit: found it, click here then click on the e-mail wotsit

Silly me, that'll be the red mist obscuring my vision then...

Got to ask, has anyone else on here ever had their car broken into while it was locked up in a main dealer's "secure" compound?

surely its their problem and comes out of their insurance

surely its their problem and comes out of their insurance

Their attitude at the moment is that it's all the thieves' fault and they're helping me out, out of the immense kindness of their hearts. And they're in no particular hurry to do it either. Or make any commitment to responsibility for replacing what was taken.

surely its their problem and comes out of their insurance

Surely it would come out of the car owner's insurance? If you parked your car in a pub car park, and it got broken into, would you expect the pub insurance to pay for it?

Not saying that they shouldn't have better security, mind...

Rob.

Surely it would come out of the car owner's insurance? If you parked your car in a pub car park' date=' and it got broken into, would you expect the pub insurance to pay for it?

Not saying that they shouldn't have better security, mind...

Rob.[/quote']

Not the same in my book. If I had done that I wouldn't have passed the vehicle into the care of another person or company. And the pub owner also would probably have signs up saying "we accept no responsibility for damage or less etc." which the dealership don't.

And if I'd done that, I wouldn't have left it with the faceplate on the stereo when I knew there were Pikey scum in the area (as the dealership have admitted they did)...

Not the same in my book. If I had done that I wouldn't have passed the vehicle into the care of another person or company. And the pub owner also would probably have signs up saying "we accept no responsibility for damage or less etc." which the dealership don't.

Fair point...I guess if one of the technicians had damaged it moving it then you'd expect them to pay up, as there's a duty of care to protect it...

Shame Nikki who used to post here doesn't work for Customer Service any more, she was very proactive...

Rob.

if a company takes my car from me they then enter into a duty of care and any damage done to my vehicle when in they're care is their problem and not mine. if you paid for 'secure' parking at a an airport and your car got damaged during your trip would you claim off of your own insurance?

d'oh, same thing at the same time. kinda makes my previous post pointless

if you paid for 'secure' parking at a an airport and your car got damaged during your trip would you claim off of your own insurance?

No, but then you're explicity paying for the car to be looked after, rather than it just being left in the dealer's car park while no one is working on it...

Rob.

I'm going down there later this week to see what I can get them to agree to... and see what the damage is... the SOCO that attended pointed out some damage to me over the phone that the dealership haven't owned up to as yet... want to see it for myself :(

If you don't get anywhere, last resort could be type up a letter to WHICH magazine, explaining everything, send a copy to Skoda and say you will be posting it if you get no satisfaction from them. Thay won't want their name in Which magazine for all the wrong reasons.

the thing is they have taken care of the car so any damage done while in that care is their responsability, especially if they have told you its secure parking

If you don't get anywhere, last resort could be type up a letter to WHICH magazine, explaining everything, send a copy to Skoda and say you will be posting it if you get no satisfaction from them. Thay won't want their name in Which magazine for all the wrong reasons.

Maybe worth trying AutoExpress too... they usually have complaints like this in too...

I've got some details of the Operations Manager of SKoda UK for the Eastern region (well he was last May). I'll PM you with them shortly.

Whilst you are right to expect a certain level of security at a dealer, if you have a removable front panel on your radio - you should have removed it - that would have greatly reduced the risk.

The other thing was the car there because of a breakdown or just for routine repairs - if its becuase of breakdown just gives a little more leverage - insult to injury an all that

hope you get it sorted.

Whilst you are right to expect a certain level of security at a dealer' date=' if you have a removable front panel on your radio - you should have removed it - that would have greatly reduced the risk.

The other thing was the car there because of a breakdown or just for routine repairs - if its becuase of breakdown just gives a little more leverage - insult to injury an all that

hope you get it sorted.[/quote']

I didn't leave the face plate on... they fitted the stereo for me and left the faceplate on the car, on the forecourt...

The car was still there at the time of the break in because they had failed for the third time to complete some warranty work...

I didn't leave the face plate on... they fitted the stereo for me and left the faceplate on the car' date=' on the forecourt...

The car was still there at the time of the break in because they had failed for the third time to complete some warranty work...[/quote']

Sounds like you've got them by the short and curlys

1. They fitted the stereo

2. They left the front plate on

3. They knew of "Pikey's" in the area - (We always bring any customer cars inside at night when we have the same)

4. Car was only there becuase of problems

Would certainly try the customer care route - also worth checking with trading standards - quite often a nudge from them does wonders

Sounds like you've got them by the short and curlys

1. They fitted the stereo

2. They left the front plate on

3. They knew of "Pikey's" in the area - (We always bring any customer cars inside at night when we have the same)

4. Car was only there becuase of problems

Would certainly try the customer care route - also worth checking with trading standards - quite often a nudge from them does wonders

To me, it's one of two things - negligence & failure in their duty of care, or an inside job. Either way, I have good grounds to be as ****ed off as I am!!!

I will go down there and speak to the general manager later this week, and decide what to do based on that. After the first 2 botched warranty jobs he seemed to get their act together but since the robbery, he's not been in contact with me. In such a situation I'd expect the general manager to be contacting me, not the sales manager - what's it got to do with sales?

I had the same problem with Ford UK and a Ford Focus I used to own. what i did was to tell the dealer that I had lost confidence in them and removed my Focus from the dealers hands and stated that I would be sueing them via the small claims court which you can do for little cost to your self but the value of the claim must be under