I know that this forum is mainly populated by a unique breed of Yeti lovies...it really is a stunning car but

what I am getting to is the level of information, quickness of response and generally good humoured unmoderated

content that makes this a forum to be admired....

Criticism, mainly meant to be constructive also in much attendance.

Only need Skoda Customer Care UK to get their act together (do they monitor this forum.... they could learn a lot)

and the world would be perfect (LOL).

So many Customer care folks don't like dealing with customers they can be such a nuisance!!!

There there....Gushing over (blush, blush)

Edited 17 January, 201115 yr by kibby

Uh-huh!

Ye-es!

I thank-ee, kind Kibb-ee for those unsolicited remarks.

We shall all blush in turn when we read these comments. (Though I for one, am more in receipt of the knowledge and help than in doling it out!!)

Me too!!!

Maybe we should start a Skoda UK customer care wish list to help them improve.

Mine would be to stop dealing out incorrect, confusing information and not to say

'we are not technical here' unless they are prepared to put you through to

someone who is. They then direct you back to the dealer who is not 'technical' also.

End of rant. The balancing bit to previous 'gushing'.

Edited 17 January, 201115 yr by kibby

Uh-huh!

Ye-es!

I thank-ee, kind Kibb-ee for those unsolicited remarks.

We shall all blush in turn when we read these comments. (Though I for one, am more in receipt of the knowledge and help than in doling it out!!)

I'm not so sure about that Freshacre, you contribute massively and highly entertainingly as well. Keep it up.

I do believe that Skoda UK do read the forum, just don't post, though at times I think it would be a good idea if they did. I think it would do wonders for customer relations if they did, but they have their reasons.

Mike

Me too!!!

Maybe we should start a Skoda UK customer care wish list to help them improve.

Mine would be to stop dealing out incorrect, confusing information and not to say

'we are not technical here' unless they are prepared to put you through to

someone who is. They then direct you back to the dealer who is not 'technical' also.

Who is then???

End of rant. The balancing bit to previous 'gushing'.

Uh-huh!

Ye-es!

I thank-ee, kind Kibb-ee for those unsolicited remarks.

We shall all blush in turn when we read these comments. (Though I for one, am more in receipt of the knowledge and help than in doling it out!!)

+ 1

we will always pass on any knowledge we have (a lot of which comes from TP )

Nice to know someone is very satisfied with us,

but..........................

I'm not sure about being called a "lovie".

Doesn't seem to go with the big butch macho off-roader. ;-}

(can't get the smilies to work from work!!)

I must admit I don't have a great deal of experience in relation to other forums, but have found this informative and it helped me along the way from wanting to having my SM.

I always look forward to my nightly read on the iPad last thing before my head hits the pillow.

Customer Care is, of course, a misnoma. The CC department is designed to protect the manufacturer/importer from the worst ravages of the customer. Do they care - of course not. CC personnel are paid to fob off, abuse and frustrate customers.

If you think I am bitter about CC. Six months dealing with the Nissan CC would give you a better understanding.

The attitude is that once the car has been sold, it is up to the Dealer to sort out ALL problems. But then the evil machinery grinds into action again. If the Dealer tries to solve a complaint, he is first referred to a FAQ then to the engineering bulletins. If he can't sort it from there - TOUGH.

I had a faulty sensor on my X-Trail. It did not show up on the computer trail and the Dealer was left guessing which component to replace. I was offered an option of paying £421 to replace one sensor but with no guarantee that the replacement would clear the problem.

Customer Care - Forget it.

You're right, it is an excellent forum. Better than a lot of others out there.

I believe as previously stated that SUK employees look at this forum, but generally only report back any real hard core slagging off, they then contact the site owner & complain.

I dont believe that they take any notice of the complaints around poor communication, or 'jobsworth' employees that talk members of this forum, however it is a real shame that they dont take notice of niggles & act as the Internet has become a powerful tool or weapon ( whichever you want to use ) in swaying peoples buying decisions.

'Tis a lovely forum aye. I look at the Octavia II and Superb II forums on here too from time to time (as their engines/electronics - and problems - share with our Monsters) and it is interesting to see how different they are to the Yeti forum. Most threads are a LOT shorter, lots don't get answered, new people ignored and tempers flare far easier than here. And they (mostly) all own Å kodas too! Peculiar. I think it must be the Yeti name. Had our car been called the Invincible, Lightning, Warrior or Viking we might have become a whole different breed!!! But since Yetis are helpful friendly creatures we become extensions of our cars perhaps?!

As to SUK CC. Rockhopper said "I think it would do wonders for customer relations if they did, but they have their reasons." Well the reason is that they are a bunch of housewives. They have children on the brain and have never heard of computers, forums and certainly not of cars. Maybe 3 of them own a car and by luck know which pedal makes it go forward, but to explain an intricate problem to them is neigh impossible as they don't get the "basics".

'Tis a lovely forum aye. I look at the Octavia II and Superb II forums on here too from time to time (as their engines/electronics - and problems - share with our Monsters) and it is interesting to see how different they are to the Yeti forum. Most threads are a LOT shorter, lots don't get answered, new people ignored and tempers flare far easier than here. And they (mostly) all own Å kodas too! Peculiar. I think it must be the Yeti name. Had our car been called the Invincible, Lightning, Warrior or Viking we might have become a whole different breed!!! But since Yetis are helpful friendly creatures we become extensions of our cars perhaps?!

Its more likely to be the type of owner. Most Superbs and a large proportion of Octavias will be company bought or Taxis, and not an enthusiasts car like the Yeti has become. Consequently few drivers will actually be owners and hence on this forum. My Yeti is also a company car, but I picked it from a huge list and it is the type of car I would have liked to have bought for myself, albeit I would have gone for the 4wd as a private car with no car income tax issues, hence my interest and replies on this forum