Was just wondering since this thread on the Octavia forum was a sobering read:

http://briskoda.net/forums/topic/212642-beware-of-skoda-assistancerac/

Hmmm...

:-j

Yup indeed, I used Skoda Assist once when my car started to develop whining noise whilst 250 miles from home which eventually went away. They quoted a 6 hours arrival, so I said I would give them a car at the hotel I was staying so they could have a look then. Cancelled it as the noise went away! Went back home, dealer checked over, all fine.

Edited 8 September, 201114 yr by My_Yeti

Interesting - automatic double post!

Edited 8 September, 201114 yr by My_Yeti

Not a great experience but it does sound a little bit of an extreme one. The RAC are pretty sound but even they can even a poor moment. I would still rather have the assistance than not.

I have used RA once, see post 25# above in the Octavia forum, a comical turn of events, but that invloved a dealer who did not want to look at my car under warrant repair for Skoda.

Used them once and the Skoda Assist part was very good, there was a couple of hour wait for the RAC as it was a bank holiday weekend but Skoda/VW kept ringing to check everything was ok. As it was the car had to be trailered home over the bank holiday and then picked up from home and taken to the dealers on the Tuesday. All I had to do was ring them when I had contacted a dealer to see if they could take it and they arranged pick up and someone sorted out a hire car for me as well. I ended up having a Focus for a week whilst the dealer ordered in a new spark plug. All in all I had a good service from them.

Yes. Last January when I hit a rather large metal object on the motorway at 70mph if you remember. RAC were sent by Skoda Assistance to change the wheel as it was the offside wheel. I didn't fancy doing it as it was rather dangerous.

They took about 45 minutes to come out if memory serves me well

Remember this?:

Mike

'Skoda Assistance' surely just is the RAC. Effectively what Skoda are giving you when you buy the car is 'free' RAC membership. Obviously it's not free - you've paid for it in the price of the car. You get a dedicated 'SA' phone number, but this just identifies to the RAC call centre operator that your membership is via Skoda so that they greet you in the right way when they answer the 'phone. I've never had to use them (yet) but VW have the same arrangement and I've used that in the past. Like always with the RAC (or AA or whoever) waiting times depend on how busy they are. Break down on a hot bank holiday Monday and you'll be sitting there a long time! Some people get 'good' experiences, some less so. Difficult to generalise from anybody's one off experience.

The RAC were on last nights Watchdog on BBC1, not a good advert for them.

I haven't called the out for YEARS as I've not needed to, but I hope they don't treat me like they treated SOME drivers.