Hey all, thought I would share my latest not-so-nice experience with my beautiful superb...

Had my first service carried out on wednesday morning (30 000km - got the car on 12/09/2011) and whilst driving on the motorway approx 2 1/2 hrs later, the oil pressure light came on and so stopped the car straight away.

By the time I got back from the orange "SOS" box on the side of the motorway, I noticed a nice puddle of oil under my car... hmmmmm....

Towtruck came within 45ish minutes and towed me to skoda dealership where they said that they wouldn't have time to look at it today and therefore would need to get a hire car...

2 hours later, they (skoda assistance - the dealer isn't allowed to do it themselves) achieved the very difficult task of booking a hire car 35km away from the dealership...

This is where it gets better - they state that I have a fixed taxi allowance (80euros, which doesn't go far in france btw) and if I went over it, I would have to cover the cost personnally!!! No negociation! and the 80 euros has to cover the return journey (as when you come to collect the car, you drop it off at hire place and do the 35km back towards the dealership)...

Currently I have spent 65€ on taxis and if I have to spend any more, it will be out of my pocket!!! I find this completely unacceptable as I control nothing -the breakdown/the dealership/the distance to the hire place THEY selected... etc... and lets not forget the car had just come out of service!

It turns out that the oil filter assembly is a bit different on the superb in comparison to standard cartridge type oil filters, and basically when they mounted the new filter, they damaged the gasket which in turn tore under pressure!!!!

Obviously nobody has accepted the blame and they don't know how long it is going to take to fix...

Latest update:

Oil pressure test done at low revs: 1.3bar instead of 1.5bar (not too bad but not perfect as I would wish)... but if gets better...

Oil pressure test done at high revs: 2.5bar instead of 5 bar - Oooops... seems to be a problem here!

So it could range from an oil pump problem to an engine change... lets see what happens!

This is an ongoing issue and will keep those interested up to date, and will also let you know whether the Skoda Assistance continues to be crap or gets any better...

Other than that, it is a skoda SERVICE problem, not a skoda problem and I remain CONVINCED that the superb II is the BEST car on the market and would recommend it to all!

All the best,

John.

Doesn't sound good John, hope you get it sorted OK.

My experience of Skoda Assistance in the UK was very good - sent the AA out who fixed the issue on the spot.

I had a Superb 1 L&K and the battery went south 3 months (I did not realise that the battery was covered) before the 3 years was up. Skoda Assist (VW) came out and changed the battery no problem. Unfortunately they dislodged the pollen filter seal which led to a whole heap of problems with water inside the car (mentioned at lenght in other posts on Superb 1) which was fixed (at lenght) under warranty.

Good luck.

Edited 2 May, 201214 yr by Danny 57

TBH it's not Skoda Assist that has failed you but their policy on reimbursing taxi fares.

It does not sound good about the dealers **** up mind :no:

I had a Superb 1 L&K and the battery went south 3 months (I did not realise that the battery was covered) before the 3 years was up. Skoda Assist (VW) came out and changed the battery no problem. Unfortunately they dislodged the pollen filter seal which led to a whole heap of problems with water inside the car (mentioned at lenght in other posts on Superb 1) which was fixed (at lenght) under warranty.

Good luck.

I would doubt very much that the seal could be dislodged by changing the battery ... even a chimp would be hard pushed to dislodge the seal.

The fact is the seals are not up to the job and they ALL fail over time, this seal is sandwiched between the pollen filter housing and bulkhead, you cannot even see it once fitted let alone dislodge it..

Hi all!

Well, to me it appears that the one doing the service is to blame here. They should take care of all cost that John was accounted for, definitely no less!

In fact, they should pay him some extra for all the time he lost and the inconvenience due to their falure on the service.

/Superbjoser