Before I get too detailed bit of background

Spend Saturday car hunting with a friend of mine back home (100miles from where I live now). We've both got Golf

noobs

Sc**w them.

They're obviously not interested, but if I was in your position I would have flipped...

Just the other day I went in to the Hyundai showroom with a colleague who is interested in buying a Getz...he goes in while I park my car, goes up to the Indian salesman who was busy chatting away on his phone, and tells my colleague to wait (my colleague is also Indian)....

I go in...see my colleague waiting..asked him what's up...he tells me the salesman told him to wait because he was on the phone...so I say fine...I wait two minutes...five minutes...then I kinda lost it, and yelled outloud in this extremely large showroom 'I don't think anybody in here is interested in selling a god damned car to me!'...they all looked at me, I looked at the salesman, and gestured him...he asked if I was with my colleague, and I said 'Yes I am with him, but if I was not would you not attend to him???!'...he apologized, I told him to get me specs on the car....he goes off, and get ANOTHER phone call...he asks me to wait a few minutes...'No. I will not wait for you to get off the phone, I've been here long enough.'...went off to another salesman who had just come down from upstairs and he helped us out...

Personally I'd just go and buy a car from somewhere else - his loss

And you can always hope that he does ring back, when you can go off on one at him and tell him how nice the dealer you bought from was!!

I think that because you'd spoke to another salesperson first then the original salesperson would have got the commission. If that's the case I can understand the second salesperson not wanting to stay behind on a Sunday to sell a car he wasn't going to get anything from.

It is annoying but you did go after closing time.

No excuse for not being called back though.

I got from Ford to go outside and look at the cars available. I said I know roughly what I want and what spec but all the cars are locked and so can't see, I got told to just look through the windows and off he strolled. So did I, to a Smart dealership and the guy there knew the cars inside out and loved them to bits and was more than willing to help me out.

There is always someone who will gladly take your money, but that's the problem when you go to sales places, it's just trying to find the person who will do it.

The day the VW man said to my wife we 'probably couldn't afford it' ( polo we were looking at)based on the fact we turned up in the last fabia we had was the last time we went to a vw garage.

Was tempted to go home,put my suit on, go back in my (at that time) Audi A4 1.8T Quattro,drive through the front of the sales window and say " and you couldn't afford this sales boy but we could buy anything in your little shop"

But that was my fantasy "sales rage" .We just left and haven't been back.

Would happily give my money to VW via seat,audi,skoda,bently et al but by principle,never vw.

Sep

Was it another VW that you wanted ?

I think that because you'd spoke to another salesperson first then the original salesperson would have got the commission. If that's the case I can understand the second salesperson not wanting to stay behind on a Sunday to sell a car he wasn't going to get anything from.

It is annoying but you did go after closing time.

No excuse for not being called back though.

Interesting if sales competition between staff cost the dealership a sale.Not a good set up

noobs

Totally

This that goes fro this guy below) too

Sc**w them.

They're obviously not interested' date=' but if I was in your position I would have flipped...

Just the other day I went in to the Hyundai showroom with a colleague who is interested in buying a Getz...he goes in while I park my car, goes up to the Indian salesman who was busy chatting away on his phone, and tells my colleague to wait (my colleague is also Indian)....[/quote']

Must admit I was on the verge of flipping

Sep

Was it another VW that you wanted ?

Yes..... but maybe I should just learn my lesson and walk away to another part of the VAG family.....

Yes..... but maybe I should just learn my lesson and walk away to another part of the VAG family.....

SEAT? :confused:

I think that because you'd spoke to another salesperson first then the original salesperson would have got the commission. If that's the case I can understand the second salesperson not wanting to stay behind on a Sunday to sell a car he wasn't going to get anything from.

It is annoying but you did go after closing time.

No excuse for not being called back though.

I can see the commission argument - but honestly as someone waving a wade of cash in their face and being told to take a hike I think worrying about someone

SEAT? :confused:

Well funny you should mention that but I did have test drive in one and was mege impressed .... well yeah it's an octy/golf/bora/a3 tooo ... and not only is it over

sounds good, the LCR does seem good

sounds good, the LCR does seem good

Hmmmm LCR interesting

But Seat have another "blow you away" stealth car which is just as lethal as the LCR but doesn

Had the same problem when I was looking to buy a Golf, the guy said yeah I can do a deal I'll call you back tomorrow with all the details but never did.

No skin off my nose though

Contrast that with my recent Skoda purchase (nowhere near 13k either).

Ring Matt my friendly local salesman. Tell him I'm looking for an Octy VRS. "I've got two", he says, and describes them. "Come in any time for a test drive". So I do. We go for a little drive, chat about my current Octavia, talk about part ex. I leave, not wanting to do a deal for the money he's offering. "OK he says, I'll see what I can do, I'll call you next week". I don't hear so I call up thinking he's forgotten. "No", he says - just having some difficulty finding someone to underwrite my part ex car. He calls back the next day with a better offer. I'm still not convinced so I tell him I'll leave it for now. A week passes and then I get a call on a Saturday afternoon, with an even better offer. This time it's too good to turn down so we do a deal. He's off on holiday and I'm out and about, not able to make it back to the showroom in time for closing so he takes a deposit over the phone and arranges for his colleague to deal with the paperwork in his absence. All this duly takes place and I pick up the car a week later. We have another friendly chat, exchange cars, and he obligingly takes my mugshot with the two cars (vanity, I know ). Many a time I've been in there after closing and they always have a friendly word, and are beavering away regardless of the time.

Now why would I want to buy a VW instead?

Come over to the bright side, Seb!

thats more like it!

The badge is always greener on the Skoda side of the fence (or something...)

Ring the Principal and let him/her know what you think of their dealership. :thumbdwn:

It's odd innit~!?

I was massively disillusioned to the point of almost punching the guy I dealt with at the previous VW dealership over some clear rust. A matter that remains unresolved.

ho-hum.

However, the VW dealership I went to on Friday for routine servicing was helpful with every little detail to the point of embarassment - extremely courteous, apologetic for the wait, took me too the car, showed me everything on it (just a steering wheel with seats and doors really). My car washed washed and vacuumed/polished inside by the time I get to them after they rang me at 3pm to tell me it was ready to collect.

Final icing on the cake was the young lad who serviced my car turned out to the young lad from the Skoda garage I previously used for the Octy!

DEspite having "defected", I'm still welcomed at the Skoda garage by the salesman who sold me the Octy over 4 years ago now, he still knows every detail about the car, about me, and we chat about the new Octy and the Superb on occassion, the only sticking point being he won't give me a free one!

That level of customer care is what gets business through postive word of mouth and repeat business - if I had the money, I'd be straight down there tomorrow to buy another skoda (the signum turns out to be way too expensive and the Ford Mondeo....has no poke by comparison to a PD130...)

I'm still waiting for a call back from my local Skoda dealer (not mentioning any names but it's the one in Maidstone) from a Sunday visit back in early October when I told them I wanted to buy a Fab vRS and wanted to talk money with them.

They obviously managed to add me to their marketing database as they sent me a mailout a few months later; I scribbled all over it that, as they were incapable of calling me back as agreed, I had bought a brand new one elsewhere and would they kindly remove my details from their database...

I bought my Octy at the start of the year ( one of the busiest years on record for car sales) Skoda dealer told me that he would have it third week in Jan, when he knew that wasn't going to happen I got the use of a courtesy car until my car turned up a week later. Car had a full tank of petrol in it and the dealer said that I ever need servicing that he will have a courtesy car for me to use for the day.

Compare that to Ford who would take my car for servicing, charge me 300 quid and let me walk into work. Also my boss bought a new 406, quite a bit more cash than the Octy with enough petrol in it to get him to the nearest petrol station down the road. He was told that this was "Standard Peugeot policy".

They can keep their policy, much prefer the Skoda policy