Inquired at Main Dealership about the cost of extending the 3 yr warranty.

In typical Skoda dealer fashion the answer was " I DON'T KNOW". Long pause..................

As it is a factor in when we might change car my response (as they appeared to be in do you really

expect me to find out mode) was can you please go and find out and I indicated I was not a happy bunny.

Salesman a bit put out but trotted off and looked on computer.

The cost is £530 + about £40 if you want the Breakdown cover. Was told not to expect the same level of cover as the initial 3 year one. (Trim items excluded, only mechanicals and electrical items covered). No further details forthcoming or documentation. Not sure who provides it but I expect Warranty Direct could beat it. The Sales EXECUTIVE (JOKE) more like muppit did a poor job selling it (why would you want it as it's pretty poor cover?).

How do these people get a job!!!!

Went to view a new Honda CRV and very impressed with a petrol auto box SE (middle range but well

specced). Full price about £26k with metallic paint, 4 yr Service plan for £399. Didn't talk figures but I'm afraid my total Skoda experience is loosing it's shine rapidly and it might be bye bye Skoda. Noticed the spare wheel in the CR-V is 155 and the Yeti 195 (width) so takes up (40mm) = 1.5" less height in the spare wheel well than the smaller Yeti....so there was really no need to loose boot space in the Yeti if they had engineered the space saver tyre storage/tyre sizing more sensibly.

Honda Dealership experience miles apart (you can guess which way) from the can't be ars**d Skoda treatment.

Had a look at a Yeti Elegance and the leather seats looked poor quality with stitching pulling small holes/slits in the leather as if not pulled together enough and the boot with the downgraded trim (now hard plastic sides) a bit basic and van like.

Edited 18 February, 201313 yr by kibby

I can understand your feelings & can also vouch for the 'Honda experience' as I've also previously owned one of their cars (if only their motorcycle dealers were as good).

However, I also think you should give your Skoda dealer a break - he may be doing you a favour. I've worked at the 'nasty' end of extended warranties & can assure you that they are generally best avoided. They may work OK if the covered product is supremely reliable (& therefore profitable) but they all, without exception, hide behind clauses such as "covered against breakdown due to total failure of an electrical or mechanical component" Take it from me, as someone who has striven to reduce costs to a bare minimum, that a huge majority of the type of issues that the gentleman on the Clapham omnibus would consider a warranty claim, can be easily dismissed.

Would assume if sold by Skoda dealer that how you would be treated would be similar to the initial 3 yr warranty (excluding trim items) especially if it is a Skoda product (the warranty).

But so put off wouldn't buy from them. They have probably lost a Yeti sale today and we did mention we were into the market for a car so the warranty enquiry shouldn't have put him off finding out.

Also completely ignored in the showroom and we are a previous customer.

Edited 18 February, 201313 yr by kibby

Oh dear, you seem to have made your mind up!

I sincerely suggest that you take a deep breath before turning your back. You may see it as a 'Skoda product', but an extended warranty is usually a 3rd party product. Sales people are usually under intense pressure to promote such products + earn considerable commission on their sales. A salesman who questions why you would be interested in said products is probably very old-school & a real gem - you don't miss what you've got 'till it's gone!

So go to another dealer and see if they have a different attitude!

Why do people dismiss a complete manufacturer just because of ONE persons attitude? I bet their are people who feel exactly the same about Honda dealers (and every other car manufacturer).

Weighting up risk of DSG problems if we keep for 4 years and high costs of any failure. £530 probably too much to be good value.

Have tried the next nearest Skoda dealer too and didn't impress either. I'm afraid 2 salesmen (sorry I mean't Order Takers) at 1 dealership and 1 at the other one add up to a small sample of the total but 100% sample for me!!!. Also disappointed with reliability issues as well as Dealer customer service in general, although maybe I am not the norm in this respect.

We were the only people in the showroom so hardly too busy. He gave a very good impression of can't be bothered so maybe I can't be bothered to order the next one there too.

Most old school can be bothered, he was just un-informed and asked the parts person what the price was...he didn't know so came back lost for who to ask.... don't they train them or just take them off the streets.

You can only speak as you find.

Will go away and reflect.

Edited 18 February, 201313 yr by kibby

Graham

Because people can. Notice the small letters (lol).

Maybe they were Honda salesmen put there to "cover" when the Skoda guys were off for a smoke break ........

Go and get a Warranty Direct warranty or similar[ do some research]--you get complete cover without all the "fair wear and tear" nonsense from a main dealer warranty--ok it's a bit of cash, but you could always buy a new car like a Honda and take the depreciation hit--which is cheaper?

My only comment re sales executives is: don't you think there would be a difference in attitude between buying a new car and a mundane conversation about warranties where there is little or no cash incentive for him.? You are not, IMHO, comparing like with like. :sun:

Bit off topic but any experience of buying the extended warranty with a new car?

Currently they offer £300 for a 4th year and £640 for a 5th.

Bit off topic but any experience of buying the extended warranty with a new car?

Currently they offer £300 for a 4th year and £640 for a 5th.

see my comment above--the dealer and SUK will always quote fair wear and tear at you--so unless it is the engine or the gearbox or other major item-- they will not pay up--I would go for a third party warranty every time

My last car had a failure at 2 years old with a suspension strut and they had a go at charging me for it--until I had a hissy fit in the service area

Edited 19 February, 201313 yr by yetiscot

Thanks, I've just looked at the 2D configurator and and pulled up the info on the warranty - and you are right there is a lot excluded but it also says that the information is not limited to just what is detailed.

So there is probably more things that would be a haggling point in the event that I tried to claim.

I had previously tried to search for warranty info on the SUK web site and kept getting - unable to find error 404!

When I bought my Yeti recently, the salesman told me they would not sell me extended warranty until car was 2 years old. They all seem to have different hymn sheets!

Used Warrant Direct on my last car and found them good to deal with and settled a claim without fuss. Only downside is the need to pay for repair upfront and reclaim from them.

not so much about extended warranties, more about reactions to people.........

You can never change another human being - all you can hope too achieve is to alter your OWN reaction to them, because that is the only thing you can control. And a definition of stress? - the gap between expectation and reality.

and a final comment - have you ever had an off day? Been worried about a sick child, yet still had to go to work? Suffered a bereavement, yet still had to deal with self righteous customers? Had an argument with/split up from a partner? Not saying any of these were in fact the case, but it helps on occasion to consider a situation from a different perspective.

Re the OP and Honda - I thought you'd intimated some time ago that you were off to them, though my memory aint what it once was!

I added the five year warranty extension to my order before it arrived at the dealer. They stated the cover was exactly the same as the three year, just extended to 4 years/80,000 miles & 5 years/100,000 miles. No mention of the cover being any less comprehensive.

Go and get a Warranty Direct warranty or similar[ do some research]--you get complete cover without all the "fair wear and tear" nonsense from a main dealer warranty--ok it's a bit of cash, but you could always buy a new car like a Honda and take the depreciation hit--which is cheaper?

My only comment re sales executives is: don't you think there would be a difference in attitude between buying a new car and a mundane conversation about warranties where there is little or no cash incentive for him.? You are not, IMHO, comparing like with like. :sun:

If you read the post we where talking new car and warranty cost in the same conversation.

Go and get a Warranty Direct warranty or similar[ do some research]--you get complete cover without all the "fair wear and tear" nonsense from a main dealer warranty--ok it's a bit of cash, but you could always buy a new car like a Honda and take the depreciation hit--which is cheaper?

My only comment re sales executives is: don't you think there would be a difference in attitude between buying a new car and a mundane conversation about warranties where there is little or no cash incentive for him.? You are not, IMHO, comparing like with like. :sun:

We talked both warranty extension and new car options!

Edited 19 February, 201313 yr by kibby

I added the five year warranty extension to my order before it arrived at the dealer. They stated the cover was exactly the same as the three year, just extended to 4 years/80,000 miles & 5 years/100,000 miles. No mention of the cover being any less comprehensive.

Hate to say it but, well they wouldn't! :think:

Bit off topic but any experience of buying the extended warranty with a new car?

Currently they offer £300 for a 4th year and £640 for a 5th.

You misunderstood or I didn't make it clear that the conversation was new car vs the implications/costs of an extended warranty on old car.

Sorry for that.

Edited 19 February, 201313 yr by kibby

It's the same old, age-old, insurance conundrum, however you look at it. How much are you prepared to fork out for what is called 'peace of mind' but really is a sort of superstitious belief that if I pay out for insurance, then sod's law means that nothing will go wrong! It applies to washing machines, TVs and everything as well as cars. At least the cost of an extended warranty in relation to the purchase price of a car tends to be much less than the eye-watering amounts sales staff will try to frighten you into paying to 'safeguard' a small electrical appliance.

Never take out insurance on household items now unless it's bundled with the product, e.g. John Lewis TV etc.

But as I'm probably not going to be keen on the shape of the Yeti2 in 2016 then the extended warranty on the new L&K looked like a reasonable cost for a bit of added protection if I keep the car. (and the insurance with SUK is transferable to another owner) BUT it remains, as stated above, the 'same old, same old' issue?

Kibby - no need for the apology just as likely to be me misreading.

My apologies - just looked at terms & conditions for the Skoda warranty (See my response to Matchbox, below. Is there a suggestion that 3rd party warranties are being offered?) & there aren't any horrendous get-out clauses of the like that I'd mentioned. However, there is an overall caveat in that the warranty only covers manufacturing defects. Probably nothing to worry about with Skoda's current level of service but could be a problem if they ever hit hard times & batten down the hatches. (How do you prove that a gearbox that has lasted nearly 5 years / 100,000 miles has a manufacturing fault?)

Thanks, I've just looked at the 2D configurator and and pulled up the info on the warranty - and you are right there is a lot excluded but it also says that the information is not limited to just what is detailed.

So there is probably more things that would be a haggling point in the event that I tried to claim.

I had previously tried to search for warranty info on the SUK web site and kept getting - unable to find error 404!

Try: http://www.skoda.co....dyourcover.aspx and http://www.skoda.co....klet_single.pdf

When I bought my Yeti recently, the salesman told me they would not sell me extended warranty until car was 2 years old. They all seem to have different hymn sheets!

Used Warrant Direct on my last car and found them good to deal with and settled a claim without fuss. Only downside is the need to pay for repair upfront and reclaim from them.

Interesting! Website says ".....Please note that an extended warranty is only available on new vehicles at the time of ordering...."

Edited 19 February, 201313 yr by Skoda Al Coda

I added the five year warranty extension to my order before it arrived at the dealer. They stated the cover was exactly the same as the three year, just extended to 4 years/80,000 miles & 5 years/100,000 miles. No mention of the cover being any less comprehensive.

I don't think the coverage is much different from the first 3 years. That also excludes normal wear & tear, third party parts, not complying with service intervals etc.

Hi Skoda Al Coda, thanks for the links