To date then they've had it in for warranty work on the turbo shims and software update, the white worm (twice), a new glovebox catch and subsequent adjustment of same as it wasn't opening smoothly, an adaptive reset on the clutch due to judder in 1st/2nd...and lastly a new clutch pack fitted recently due to the same judder. Skoda now apparently change the clutch pack without further investigative work....they must be very aware of a problem and are happy to do the fix without argument or extensive checks. Something to do with the lining material, apparently.

 

I'm keeping it for at least a further year after the warranty runs out and have taken out the Car Care Plan warranty with the CSMA for £144 for 13 months. Waited for feedback and info from a number of other sources with mixed results (Still awaiting replies to some enquiries) and so settled on the CSMA's scheme.  Rang Car Care Plan several times whilst checking things out and they seemed most helpful and they seem to get good reviews on other forums too.  Cover won't start until well in to the new year but wanted to get it sorted at that price and with the extra months cover thrown in.  CCP don't routinely accept applications until it's within 50 days of commencement of cover but the fella there made enquiries and got back to me advising I could pre-empt the system and arrange it now all ready for when it's due to start.  A decent firm to deal with to date....hope not to find out how good or bad they are when a claim is made.  With the CSMA scheme you're not limited to Skoda dealers for repairs but you can use them if you wish.

 

Skoda Main Dealer has been fine and offered options to keep me mobile if needed so no complaints.  Can live with a few issues provided they're dealt with quickly and efficiently...and, up to now, they have been.

 

Still love the car and happy to keep it....maybe until the 'new new' one comes out in a few years time.  I was told that the 1.2 DSG currently fetches good money due to popularity...but you never know for sure till you try to sell it - and I won't know for some time to come.

Edited 5 December, 201312 yr by oldstan

How would you describe the judder....mine is a short 1-2 sec 'grrrrr' grunt sound that quickly goes away

until the next random occurance?.

Always on take off or overtaking from low(ish) speeds and pulling away/turning at junctions. Never when

making steady progress or at higher speeds (above about 40mph). Generally relaxed driving style so no

boy racer driving. If I try to reproduce it ..s^ds law it won't occur.

Edited 5 December, 201312 yr by kibby

It was very specific and I've seen other reports detailing identical symptons. You'd pull away, quite gently, from rest in first and just as it changed into second - if you then had cause to accelerate more firmly...at a junction or roundabout, say, and needed to move on with a sense of urgency...it would judder and shake. The harder you accelerated the worse the judder.  Because I generally don't accelerate away from stop like a lunatic it wasn't too bad and it didn't do it when the car was cold....and I do a good few journeys from cold rather than long journeys of several hours so I often went for ages without it troubling me.

 

Never at anything above something like 10 mph - I'd say 15mph as an absolute max maybe.....but usually less. Uphill worse than down.

 

The re-set of the adaptive whatever thingy did seem to fix it for many months but just before it had the new clutch it had become quite bad and def. needed doing.  It's absolutely fine now.

 

But a little unsettling that it happened at all.

 

Why did you let yours run out of warranty and not get it fixed?

Contacted Skoda UK ...they logged it but as Dealer couldn't replicate it and unable to help (no fault found 3 times). Would look sympathetically at any out of warranty claim was the best they (Skoda UK) would do.

Raised with dealer and Skoda UK during last 10k miles prior to warranty expiring and Skoda UK about a month before warranty ran out.

 

Not a happy bunny and not acceptable as a way of dealing with an intermittant problem!!!

Strangely the problem has not got much worse during the period.

Probably solve it by getting rid of it. The juries out on another Yeti although would love it if more reliable/dependable.

 

Tried to make case for further checks, mentioned 'clutch/dsg' as potential issue but fell on deaf ears.

Without seeking legal help not sure how to achieve a better outcome. Other non SKODA dealers have been far better in dealing with customer issues in my experience (lots of cars over a long period, some management ones). Product knowledge (including Dealers and Skoda customer care) very poor in my experience.

You find out more by asking on this forum.

Maybe should have gone for the extended (approved) warranty but lack of info on what it covered put me off.

Price about £360/£650 1/2 yr excluding roadside cover if I remember right. I asked the questions on what was covered and the best I got was "I think so"

 

Dealer unhelpful and clueless on what was on offer and what it covered.

Edited 5 December, 201312 yr by kibby

Contacted Skoda UK ...they logged it but as Dealer couldn't replicate it and unable to help (no fault found 3 times). Would look sympathetically at any out of warranty claim was the best they (Skoda UK) would do.

Raised with dealer and Skoda UK during last 10k miles prior to warranty expiring (Skoda UK) about a month before warranty ran out.

 

Not a happy bunny and not acceptable as a way of dealing with an intermittant problem!!!

Strangely the problem has not got much worse during the period.

Probably solve it by getting rid of it. The juries out on another Yeti although would love it if more reliable/dependable.

 

If you're thinking of keeping it but (obviously) concerned about the clutch then take out a years warranty with the Skoda Approved Car Care Plan Warranty as you had considered.  If you wish use your existing dealer to take it out (if they do) and at least if it does get worse and  becomes as obvious as mine did then you can legitimately take it in and (hopefully) get a replacement clutch pack.  You can use any dealer though...and, as we know, the price varies.  You can take it out even though it's past the three yrs but they require that you take it in to be checked over.  Clearly they will take it in and approve it...because they can't find anything wrong with it!!...If, by some amazing circumstance, they took it in and checked it over and declined cover because there was something wrong with the clutch....then you've had your case proved anyway.

 

See here for the booklet they send out..........https://skoda-approvedextendedwarranty-invited.motor-admin.com/documents/skoda/policy-document.pdf

 

Normal manual clutch - not covered by warranty ordinarily.  DSG - covered.  Not speaking from experience though....just what CCP tell me.  I've read the same elsewhere though.  My Hyundai has an auto box and is covered by the 5 yr warranty.  Hyundai have a distinct aversion to fixing manual clutches under warranty.....as do most others, I gather.  Understandably so as manual clutches can easily get abused...less so the auto.

 

My dealer inferred there must have been a fundamental flaw with the linings to have caused it and for them to be able to rectify it.  He said Skoda no longer wanted them to take it in and find the fault.....they accepted that it juddered and agreed to change it. 

 

Time to climb the Skoda management ladder of command above and beyond where you've got to up to now.

 

My dealer's (previous) service controller implied that all the time you'd had it serviced at a Skoda dealer then they'd look sympathetically at a goodwill (out of warranty ) claim on the DSG. I accepted that but still wanted the peace of mind of a warranty beyond the first three yrs, hence doing what I did re. taking out the warranty.

Edited 6 December, 201312 yr by oldstan

Thanks for the advice. Give the Dealer the money when they can't be bothered to inform you on cover is

not in my mind set right now. I think you can source approved version Car Care Plan direct.  However it has to be checked before acceptance so with my history documented probably not accepted.

 

What *isses me off is the 'computer find no fault so there can't be one' mentality of car dealers...Long live the computer as technician only does what it does tell him or nothing if it doesn't tell him!!

Edited 6 December, 201312 yr by kibby

Yes you can go direct to CCP and get the approved version but you might well find they are more expensive than going via a dealer.  Try a few dealers or see the other thread where some prices are quoted....as you know different dealers charge different amounts.

Yes you can go direct to CCP and get the approved version

 

That is categorically not what CCP told me when I telephoned to enquire: they said I had to buy the policy through a dealer.  We had a discussion about this very issue on this thread from 11th November.

 

Of course it's entirely possible that the person I was talking to was mistaken, but that's their tough luck because I've now taken my warranty business elsewhere.  But that does lead me to a broader question: why does it seem so difficult for the automotive industry to provide consistent customer service?  I don't actually mind being told "we don't do that" so long as the answer is the same whoever you ask, and whoever asks the question!

That is categorically not what CCP told me when I telephoned to enquire: they said I had to buy the policy through a dealer.  We had a discussion about this very issue on this thread from 11th November.

 

Of course it's entirely possible that the person I was talking to was mistaken, but that's their tough luck because I've now taken my warranty business elsewhere.  But that does lead me to a broader question: why does it seem so difficult for the automotive industry to provide consistent customer service?  I don't actually mind being told "we don't do that" so long as the answer is the same whoever you ask, and whoever asks the question!

 

The bloke I spoke to at CCP (a couple of months ago, admittedly) was quite sure that I could go straight to them but that they could only do a one year policy, as opposed to two.  And in all fairness he did say I might be better going via a dealer as they (1) might be cheaper and (2) I could get the 2yrs rather than just one and I also recall he referred to more flexibility re. taking out the RAC Brkdn service at the dealers.

 

As you say, this was covered in the earlier thread but Great Yeti did confirm he was offered cover direct with CCP in post#34 and I referred to my own offer of direct cover with them in post #40.

 

And most certainly the whole affair is a shambles.  My ability to buy cover from CCP but via CSMA for £144 for 13 months cover adds even further scope for debate regarding how the CSMA cover compares to the Skodas Approved cover.  It looked pretty similar when I scanned through the cover /exceptions but the proof of the pudding....etc.  CCP told me that if my Skoda dealer was "registered" with them  then they (CCP)  would settle any claim direct.  Alternatively I can go to any VAT reg. garage and pay/claim as would normally be the case with this sort of policy.

Buying stuff through CSMA has the benefit in that if it not up to scratch they will support you. That was my experience with a hire car anyhow although that was before it was "sold off"

Buying stuff through CSMA has the benefit in that if it not up to scratch they will support you. That was my experience with a hire car anyhow although that was before it was "sold off"

 

Who owns it now?

The CSMA is still owned by the members.

The only bit that was sold was Britannia Rescue.

 

(Member of one of the national committees and recent delegate to one of the management committees)

The CSMA is still owned by the members.

The only bit that was sold was Britannia Rescue.

 

(Member of one of the national committees and recent delegate to one of the management committees)

Thank you.

No problem Stan.