Richard, with the amount of money you spend with them it is no surprise they are going out of their way to make your experience top class .

I hope they do the same with a chap who bought an used budget Citigo. I hope they gone out of their way to help him.her as well.

 

My first new car there was a 2010 Fabia Greenline.  I was just another customer back then...

It broke down on the way into work at 7am.

Was recovered to them at 11am from my work after I drove it in with no clutch.

Diagnosed the problem (clutch hydraulics) and fixed in time for me to drive home at 4pm.

 

Couldn't ask for more.

It's an acronym, and the true meaning of which is NOT actually to be taken quite so literally,   i.e, actually physically dipping their hand into your jacket pocket to take your wallet, keys, mobile 'phone, loose cash etc., just feels that way sometimes, i'e, you parted with your money, we've given you an item in return, just don't come back expecting us to be so cheery welcoming and helpful in the future if you have a query or COMPLAINT.

 

But it's not an acronym.

 

http://en.wikipedia.org/wiki/Acronym

 

It's a daft slang that isn't applicable.

 

Bit of a generalisation granted, as I'm sure there are some decent ones out there...somewhere.

 

East London.

My first new car there was a 2010 Fabia Greenline.  I was just another customer back then...

It broke down on the way into work at 7am.

Was recovered to them at 11am from my work after I drove it in with no clutch.

Diagnosed the problem (clutch hydraulics) and fixed in time for me to drive home at 4pm.

 

Couldn't ask for more.

 

 

Agreed, more to the point of avoiding all encompassing generalisations. Like with everything in life, some are good some are bad as it is down to people really.

Problem is, comparatively to other EU markets, customer services in UK are returning much lower level of satisfaction ratings.

Everybody makes mistakes, we are all human after all. The point is how do you deal witch such mistakes which separates good from bad ones.

 

I'd agree with the statement however that larger, corporate organisations tend to treat people like expendable spare parts, cheap ones at that, resulting in wide spread demoralisation directly reflecting on the level of services rendered and our, customer satisfaction. Obviously not all of them

I've always assumed they're called stealers as they're more expensive than a local garage

If you want the 'full Skoda service history' then you got no choice but to use them

And they know it,and price accordingly

If I want anything major I email all local dealers for pricing and/or any goodwill they may throw in

First time they mess up al go to another main dealer

Skoda may seem expensive but compared to Merc,BMW etc?

Quite reasonable I'd say

I think the main problem with dealers/sales people is they think they know more than you, well in truth they don't.

 

I think with my knowledge/our knowlage of the Skoda brand is far above the Skoda Salesmen.

+1 on that

I also think all sales/technical people in Skoda franchises should be members on here

Very few of them are.

For the sake of product knowledge it would be invaluable

If I was that passionate about my job it would be a no-brainier

Very few of them are.

 

 

 

Not surprising really given its not very popular with Skoda.

I think the main problem with dealers/sales people is they think they now more than you, well in truth thy don't.

 

I think with my knowledge/our knowlage of the Skoda brand is far above the Skoda Salesmen.

 

 

One main STEALER I visit on a frequent basis, had a member of staff a couple of years ago that didn't know what a DPF was whilst i was asking do they advise customers about the potential problems if they're only going to be using their new potential purchase for just nipping to Tesco's once a week.

 

Staggering.

But it's not an acronym.

 

http://en.wikipedia.org/wiki/Acronym

 

It's a daft slang that isn't applicable.

 

 

East London.

Nearly then

 

You get my drift, so stop nit picking.

 

Slang if it makes you happy, and in many cases it IS applicable.....IMO.

Meanwhile, Dad Power resolved my sons issues with the main stealer that prised a sizeable amount out of his wallet when he purchased his new car, for this wonderful 'service plan'   , the one that included over filling his sump with fresh oil two weeks ago.

 

Full apology, and the job will be rectified as a matter of urgency now tomorrow, and a note will be made on the records in case any issues arise in the future due to this incompetence (his words not mine)

Nearly then

You get my drift, so stop nit picking.

Slang if it makes you happy, and in many cases it IS applicable.....IMO.

Never. It just sounds soooo stupid and looks even worse written down.

Just my opinion(and maybe one or two others..)

Simple - It's a lottery.... same as there are great / useless Halfords and similar fitters like Kwik-fit (My local Kwik-fit is brilliant).

 

OCTY MK3 VRS

Bought from Lightcliffe Skoda in Abergele. Small outfit (Larger dealers elsewhere, plus relied on VW next door for technical assistance) but were willing to haggle, and more importanly answered calls quickly and called back when promised. Showed me updates when he had them, and even got photos of the car from various angles via WhatsApp when it came off the transporter. Also liked the fact they stayed open till 7pm.

Aftersales has had little use, partially because I've moved to Mansfield and also because the car has been pretty good.

CITIGO SPORT

Bought from Rainworth Skoda, Mainsfield(ish).... Pre-registered zero-mileage car which wasn't the best deal in the world, but SWMBO wanted it. Again, plenty of haggling and a helpful salesman but the technical desk wouldnt know a callback if it punched them in the face. Also, they managed to PDI the car and release it to her WITH THE WRONG NUMBER PLATES       

Scarily, I will probably end up hacing to use them for the free servicing for both cars!

 

My latest purchace was from Rainworths as was Ambrosia. I found the service Very Good.

Well to report back. Makenzies did a marvelous job on the second service. The Yeti is still on the variable service plan so all being well in the universe I will returns it to them next year.

My initial complaint about the main dealers was the fact I had called them twice and both times they failed to call back after I was promised a call. I would have booked the Yeti in with them for the service as I have had nothing to complain about with them previously.

I feel somewhat let down by them.

Why do they fail to understand that communication with customer is the most important thing? I had the same more or less but was expecting it and kept calling them myself ad naseum

Why do they fail to understand that communication with customer is the most important thing? I had the same more or less but was expecting it and kept calling them myself ad naseum

Cus they've now got your money.

Anything else and you're just a PITA.

 

Take insurance companies for instance, in fact, anything where there's the slightest chance that you might be wanting to purchase.

You ring to enquire, or purchase, and invariably you'll get through to the sales team fairly quickly.

 

Got a query or complaint however and...........................................

There are good fast fit places, there are those aren't too bad and there are bad ones.

 

There are good independent garages, there are those that aren't too bad and there are bad ones.

 

There are good main dealers, there are those that aren't too bad and there are bad ones.

 

 

They are not all the same.