#17 Sad555

Finding my Feet

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Location:Bristol

Car:Yeti l & k 170,manual

Posted Today, 16:11

Just a quick update,took the car into the local dealers this morning and after 2hours they deduced that when the car was ordered in dec it's spec was WITH camera,it arrived in the uk at the dealers in March but this is where it's get interesting the tech discovered that on May 13th the head unit was changed with one that was not specked with camera,so. That is why it would not work .so have contacted the dealer I got it from who admitted they had changed it only to try in another car but thought It had been replaced,but could not deny it as I had been given a full print out of the production spec from the tech who spent 2 hours looking for the problem.So original dealer will order a new one and arrange for fitting when it arrives,thanks again for everybody's info',,,,,,,,,,,

Kenny R and dbg400 like this

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One has to question under what grounds a Skoda dealership would interfere with the installation setup of a brand new vehicle, prior to delivery, to try equipment in another vehicle, and then to compound the issue by forgetting to replace it!

How often is this happening to new vehicles in dealerships where "spares" or "test units" are sourced from undelivered vehicles.

We expect a vehicle delivered as ordered, and built, with only dealer fit accessories affecting the new vehicle, not to be fobbed off by unscrupulous Skoda dealers, or do they consider it is not ours until paid for?

Good that the "fault" has been found, and let's hope that suitable compensation is made to all parties by the initial Skoda dealer.

Disgraceful.... :no:

Just to clarify I bought as ex demo with just over 100miles on the clock ,but I agree with what you say and if the person with my unit in their car ever has a prob with the head unit and needs a code reset it could be quite confusing,thank goodness for modern technology that this was found.........

I suspect this (using stock cars as sources for spares) is quite common. Some of these (especially electronic) components are not exactly cheap or needed often enough to keep in the spares cupboard. Presumably their Service Manager wasn't asked about this swap (bad!) or didn't realise the need for a camera-specific unit (missed the training?) or needed to fix the recipient at any cost (hoping you wouldn't find out until much later). Hope the dealer grovelled their apology appropriately!

I had already posted on camera not working in the car and had called the dealer who sold me the car if it was on the spec when ordered,No reply,so I took it to closest main dealer ,4miles away who spent 2hours to deduce that it was on the spec but the original dealer had changed the Columbus unit on a specific date and I should take it back to them because I presume THEY didn't want to but we're not going to charge me for their time.So contacted dealer where I got the car originally 35 miles away who said they would order in a NEW UNIT for me,so arrived 0830 for NEW UNIT programmed for camera only to be told same issue with software ( 3 hours later that is and given a courtesy car with no fuel) car was parked up waiting for a code/password to be e mailed from SKODA to be able to activate camera,so had a quick look in the car and remembered I had left a cd in the ORIGINAL unit only to find it was still there(perhaps they transferred it) anyway another hour wait for e mail from skoda to programme unit,only to overhear the tech say to manager job ok and working and that local dealership could have done it.so not really impressed with both dealers but I'm only the customer,but other dealer can't be this (non customer focused should I say)?coments welcome????

Car:Yeti l & k 170,manual

Posted Yesterday, 09:31

I had already posted on camera not working in the car and had called the dealer who sold me the car if it was on the spec when ordered,No reply,so I took it to closest main dealer ,4miles away who spent 2hours to deduce that it was on the spec but the original dealer had changed the Columbus unit on a specific date and I should take it back to them because I presume THEY didn't want to but we're not going to charge me for their time.So contacted dealer where I got the car originally 35 miles away who said they would order in a NEW UNIT for me,so arrived 0830 for NEW UNIT programmed for camera only to be told same issue with software ( 3 hours later that is and given a courtesy car with no fuel) car was parked up waiting for a code/password to be e mailed from SKODA to be able to activate camera,so had a quick look in the car and remembered I had left a cd in the ORIGINAL unit only to find it was still there(perhaps they transferred it) anyway another hour wait for e mail from skoda to programme unit,only to overhear the tech say to manager job ok and working and that local dealership could have done it.so not really impressed with both dealers but I'm only the customer,but other dealer can't be this (non customer focused should I say)?coments welcome????

I have merged your threads together as it makes more sense to keep the info together rather than going over the same ground.

Gizmo 68 thanks for that the first post didn't appear so reposted sorry for any misunderstanding

I've had a dealer tell me that's how they quickly fixed something on one of ours cars before. He said it was a hard to get part so just swapped it from another car he had on hand.

I'd be more worried if you have to leave your car with them for a few days. I'm pretty sure someone on here found out that they sometimes take parts from yours to placate an angry customer who wants their car fixed now then sort you out somehow later.

Interesting to hear your main dealer problems. Rest assured you are not alone. I recently filled in the Skoda Customer feedback following purchase of new Yeti. It was not glowing. When i returned my car for the continuing towbar saga I spoke to "the boss".

I said he must had lost on my vehicle, and his reply was "far more than you realise".  He went on to tell me my feedback had "slaughtered" there team feedback and ranking. They had been in the top 20% but no longer due to me. He asked why had I not given them chance to resolve the issue, to which I explained a wild card salesman making promises he could not keep was the problem. They had also had a full day to complete a wiring issue when they had told me it would be over in a morning. !80 miles of travel, a day of my wifes time and what will be two lost Saturday mornings is not good enough. I did however go on to say that the issue was down to one employee who is no longer with the company, and I will gladly request another feedback form and contact dealer head office and Skoda UK, making it blatantly clear that the situation is a result of one person and not the team. It would also question the lack of information made available to dealers by Skoda UK that we the customers need to know.

 

It is a shame as in just 500 miles that I have had the Yeti i have become most impressed with it.

 

Colin

 

Colin

Interesting that dealers only really seem to be reactive to problems, including problem staff, rather than proactive in the sense of ensuring that their training and monitoring keeps people up to scratch.  Various threads on here detail the woes experienced at dealers, with few coming well out of it.  I have been well served over a number of years by MSB Skoda of Darlington, but even there had the experience of a poor salesman apparently finding it amusing that I knew more about the car I wanted to buy than he did. 

Hi Huskoda (post #10),  I've had that in reverse.

My last car (land Rover) broke down on way to collect my Yeti. Car lifted on truck to main L/R dealer.

Told me it may take a couple of weeks (yeah, dream on pal) said I'd phone head office, attitude changed.

They had a spare they were about to fit to another customer's car, and decided to put on mine. Car ready next day.

Thats exactly what I'm talking about. You made lots of noise, so they got you one quickly

 

Was it definitely new?

Hi Huskoda,

sorry for not replying sooner, only just read your post.

Don't know if part was new but it worked.

The dealer did NOT know I was changing my car so I can only presume that the part was new.

They know that if it was not and broke within a year or so I'd have been back for a free replacement.

I have seen this before but normally between a stock vehicle and a customers. This was a cd player removed from a dealer stock car into a customers when cassettes were standard

Sent from my Galaxy S5

.so not really impressed with both dealers but I'm only the customer,but other dealer can't be this (non customer focused should I say)?coments welcome????

So you had a problem which the non supplying dealer spent two hours diagnosing, for which, they didn't charge you for the time and as the problem turned out to be a non warrantable fault, they couldn't charge Skoda for it either?  You had two hours free labour and you're not impressed?

The point is there was a problem with the head unit in a car only a few weeks old that the SKODA dealer took 2 hours to find the problem and then failed /refused to correct the problem ,2 hours of my time wasted by a main SKODA dealer who is obliged under the warranty terms to repair a fault,that's my opinion and Skoda customer service ,so after taking it back to the dealers I purchased it from they also agreed the local dealer could have done the job,and yes the labour was free that's what the warranty is for,if I had broken something I would expect a charge,also I don't understand you saying a non warrantable fault,the car was built and speced ,.with a camera fitted and it wasn't working.

Seems to me that you've got one good dealer there, which would be the one that gave you two hours of their time in diagnosing a problem with a part of the car that wasn't fitted at the factory or as an approved accessory at PDi and as such isn't warrantable, for which they won't get paid by Skoda.

 

Conversely your supplying dealer doesn't seem to be the best, swapping bits from a customers car - a recipe for disaster, and rubbishing your local dealer by implying that they're lazy in not doing the job.  I'm fairly sure that they'd spend alot less than 2 hours on the diagnosis if they had known about the change of head unit from either you or the supplying dealer, unless the supplying dealer withheld that information from you.

I agree that the supply dealer should not have swopped the original Columbus with another and not replaced it prior to sale,(they said they thought they put it back)I bought the car understanding it was as ordered from new 107 miles on the clock so I took it to my local dealer who with diagnostic testing found on a specific date the head unit was changed ,the first hour was trying to activate the soft wear for the camera the second hour was running a full diagnosis and this is when they found the software could not be activated because the different unit from the build sheet was installed, so to me why should I pay,my local dealer could have charged the other dealer for their time and could have rectified the fault there and then,and saved me the Customer another 4/5 hours of my time waiting for a code from skoda to be e mailed so they could access the software to update it .

Have just posted a big thanks to Skoda customer service in their handling.