Hi all, some people might remember i made a thread about a car i bought just 2 weeks ago, ive just found out by my mechanic it needs a new turbo urgently as it has a lot of play in the shaft and it has a head gasket failure, he is writing up the report and im taking it down to the garage i bought it from on tuesday.

I emailed the garage and they stated the faults would have been apparent on test drive but to bring it down and they will be obligated to fix it after they have had an inspection.

Now the problem is the garage is 90 miles away will cost me in fuel and i will have to get the train back costing me at least 60 quid for the whole trip for them potentially to turn around and refuse any repairs or state that thier mechanic didnt find anything.

My question is should they have to reimburse me for these costs or at least provide me with a hire car seeing as though i will be left carless?

I had the car checked out because the turbo has got noisier and i was loosing coolant.

It will depend what type of garage you are dealing with what you will get.   Ask them what they are going to help you with.

 

Did you get something like a 90 Day Warranty underwritten by them, 

or a Proper Warranty from a Warranty Policy?

 

Would you not just be better returning it to them, get your money back, take the loss, and next time take a Mechanic with you, when buying a car,

and buy nearer to home.

Your Trading Standards people are the ones to talk to if the Dealer does not want the car back, 

& they can talk to the Trading Standards in the Dealers town.

 

george

Edited 10 August, 201411 yr by goneoffSKi

How old is the car? How did you pay for it?

It was a verbal 'youll get one months engine and gearbox warranty', ive asked for a refund but they want to inspect it and repair if necessary, the car is 7 years old and ive had it 2 weeks

How did you pay? Sounds dodgy..1 month? I'm pretty sure the minimum any garage can give you is 3 months. Even still sales of goods act covers this type of thing.

Did you pay cash or card or finance?

On card one lump sum

Tell us about the Coolant Leak please.  and what the Mechanic Checking it now says?

Is this is the head gasket gone since you got it and noticed a coolant leak,

Did you overheat it or were aware of it overheating while taking it home, and did you get someone to check it once home with it?

 

If you should have been aware on the Roadtest,

are the Sellers garage saying that this went wrong in the 2 weeks and they are not aware?

 

How many miles on the car?

 

Best talk to Trading Standards tomorrow get their advice and see about returning it,

If the Credit Card has still got a Balance on it, you are in a good position.

 

george

 

PS,

are you intending driving a car with a Head Gasket gone 90 miles back to where you bought it?

Does your Mechanic have the turbo off now, or was off and back on?

Edited 10 August, 201411 yr by goneoffSKi

As above. Speak to trading standards. Personally with it having such big issues I'd be rejecting, getting a refund and going elsewhere. If keeping it then I'd suggest asking for a 1 year warranty for piece of mind and also sort of covers your loss of travel as you would probably be needing to buy a warranty anyway!

I noticed my coolant going down when i started it one morning and the coolant low level flashed so i turned it straight off, did not overheat the engine myself, topped up coolant and noticed a slow loss again, took to garage not a single leak was found externally so its either the head warped or head gasket, they claim there not aware of a head gasket fault (but very much doubt they have any sort of report on this), car has 99,000 miles on it with a full dealer service history.

The turbos back on and mechanic claims it should be ok if i dont boot it and let it cool down properly, i dont know how else to get the car down there as a towing company would cost me an absolute fortune with no guarantee i can return it. Also its on a debit card not a credit card.

There is a member that traded a nice mk1 vRS at a Scottish Dealer and it was over 100,000 mile.

it was put to auction and now another dealer has it advertised,

now at the other Dealers 60 miles away with 99,000 miles in the advert.

 

So try to find the Previous Owners Name and contact if it comes to that and see what the cars mileage was.

 

Best see how good they will be before travelling back with the car, where they are getting the Turbo from and who is going to

be doing the Cylinder Head.

 

I would talk to Trading Standards first before returning the Car for them to have repaired, 

best see about Rejecting it, since they are a Trader, and repairs are going to be expensive, even if they have their own mechanic.

 

??

What sort of place was it you bought from, a decent place?

 

george

Edited 10 August, 201411 yr by goneoffSKi

That's a nightmare vicky but sales of goods act should cover you , if you tell them that you've been in contact with trading standards that should get their arses in gear ! All the best with it

http://www.tradingstandards.gov.uk/advice/problemswithvehicles-sum6.cfm

Edited 10 August, 201411 yr by seboni121

The one previous owner was from miles down south so i think it would be unlikely to be that car, the place wasent great tbh they were friendly but i didnt get a great feeling when i was buying but they have been open a while, yes i recieved thier email this morning and im going to reply back tonight saying i want to reject due to the seriousness of the problems but im going to speak to trading standards tommorow also

by the way do you think email is a good way to comunicate in terms of proof of what was said? As writing letters and posting them would take forever

I never meant it was that car, it is for sale in Fife. & advertised just now, now remapped to 190 bhp.

 

It was just as an example of Cars with Full Dealer Service History,

or just Owners Service & MOT History.

 

Dropping a car to under 100,000 miles to advertise and get a sale is not unusual,

and for someone that needs to check out a cars past, it is a nice way to catch out Traders & Dealers that are at it,

or just to get awkward Traders that might of given a car a 'Hair Cut', to do the right thing and take the Lemon back.

They do not want Trading Standards and HMRC or the Police looking at their records on Used Car Sales.

 

george

The one previous owner was from miles down south so i think it would be unlikely to be that car, the place wasent great tbh they were friendly but i didnt get a great feeling when i was buying but they have been open a while, yes i recieved thier email this morning and im going to reply back tonight saying i want to reject due to the seriousness of the problems but im going to speak to trading standards tommorow also

by the way do you think email is a good way to comunicate in terms of proof of what was said? As writing letters and posting them would take forever

I see your point but i only have an address on the v5 which im awaiting to get back so might not recieve a reply for ages

That's a nightmare vicky but sales of goods act should cover you , if you tell them that you've been in contact with trading standards that should get their arses in gear ! All the best with it

http://www.tradingstandards.gov.uk/advice/problemswithvehicles-sum6.cfm

 

+ the Consumer Credit Act if you paid on a credit card:

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

 

There's a 21 day period with regard to rejecting, so don't waste any time.

 

My local TS has some good info about your rights:

http://www.eastsussex.gov.uk/business/tradingstandards/detail.aspx?ref=122489&class=Eng%3bCons%3bAdv%3bpwc&date=03/05/2013%2001:00:46

http://www.eastsussex.gov.uk/business/tradingstandards/detail.aspx?ref=122526&class=Eng;Cons;Adv;pwg&date=24/05/2014%2001:00:58

 

Gaz

That's a nightmare vicky but sales of goods act should cover you , if you tell them that you've been in contact with trading standards that should get their arses in gear ! All the best with it

http://www.tradingstandards.gov.uk/advice/problemswithvehicles-sum6.cfm

 

 

 If you paid by credit card you'll also be able to enlist the help of the company to recover cost of the purchase. Reject the car as you're fully able to and then take the financial fight to them. 

 

http://www.which.co.uk/consumer-rights/action/letter-rejecting-a-second-hand-car-bought-from-a-dealer

 

Send a recorded delivery using the template, if the car needs the work doing as stated then get shot and get your money back.

Edited 10 August, 201411 yr by sparks03

look on Honest John site and search on sales of goods act (SOGA) This covers you, warranties are near worthless

Edited 10 August, 201411 yr by loskie

So does anyone think e-mailing is a good method of proof that contacted them and rejected the car? Ive only covered 500 miles and i first contacted them exactly 2 weeks after and told them i want to reject the car 15 days after purchase.

You can not Reject the Car by Email.   & the 2 weeks of ownership is an Issue.

 

When was it after buying it and getting it home did you noticed the Coolant going down.?

 

You need the advice direct from Trading Standards, 

 

george

Erm a week or so i noticed so i rang the garage to let them know i was keeping an eye on it then a week later noticed it had gone down again so had it checked out.

I thought 2 weeks was reasonable and how else can i contact them, even recorded delivery doesent show the address im sending too does it??

Well I see a few options here depending on if you like the car and just want it repaired or if you want to reject it.

Again we don't know how much you paid for it and you don't know for sure the head gasket has blown.

As for wear in the Turbo well at 100k it will have and as your mechanic has said you can drive it then it cant be that bad.

 

Forget trading standards go and see Citizens Advice. The car is covered under the sale of goods act which I believe covers you for 6 months.

Most small car dealers say that you are covered for a month but they all should know its 6 under SOGA.

 

I am sure that CAB will tell you that you can reject the car and the correct process of how to do it. 

 

The second option would be to ask the dealer if you can get it repaired locally and they foot the bill.

 

But most importantly is that you are sure what the issues are.

 

Did your mechanic do a pressure test or just a visual check.

Did he do a "sniff test" which can determine a head gasket failure.

Has the Turbo failed as in lots and lots of smoke or is it just worn and a bit noisey.

The CAB give the Advice that is on the Trading Standards Advice Sheet, and now pass your case onto the Trading Standards.

 

The good thing can be with Trading Standards is that they might have Employees in the area familiar with the Establishment and have a Word 

in the Owners Ear, after all they need a Licence from the Local Council to Trade in Used Cars.

It can cut through lots of wasted time.

 

But first you need to be sure of your rights, possibly stop using the car, and probably allow the Dealer to Inspect the vehicle as it is now.

They might well offer a Refund and taking the car back.

 

george

Hi George......are you sure that you need a licence to deal in used cars?

It's something I've never heard of.

Is it a law in Scotland and not England?

Regards all

Juan

Edited 11 August, 201411 yr by Its me