Autostation

Beacon Automotive

40 Heather Road

Sandyford Industrial Estate

Dublin 18

Service Hotline: (01) 20 62 620

Parts Hotline: (01) 20 62 630

Service Team: (01) 20 62 622

Best trade-in price on my old car in Dublin. Really friendly salesman Joe. Couldn't fault them on anything. Super car.

I have bought a few spare parts from them and they were very helpful. First class service and all the staff are extremely friendly.

Contact Joe just picked up new VRS Oct 170.Great service returned all phone calls when asked.Even when not asked cant praise them enough.Great service.

thoght they were a bunch of rip off merchants.

Got my Fabia vRS serviced by them in the Beacon Automotive service centre and couldn't fault them. Very professional service and excellent communication with me as a customer. No additional work was carried out without first contacting me to make sure it was okay and in the end I got a 7% discount to keep the price within my budget. Would have no qualms about getting my car serviced here again.

Thumbs up for Colm in sales. He brought me out for a test-drive in the Fabia II. He was very enthusiastic about the brand and certainly knew his stuff.

i had a "different" experience with that same salesman.

recently purchased vrs octavia diesel from autostation and am delighted with the car which is ideal for twisty roads here in west of ireland. Colm was the salesman . Very efficient and displayed great knowledge of the product. My best new car shopping experience ever. Traded in a 06 superb 130 bhp and managed to save 5850 euro over what i was being asked to pay to for same deal in galway and 1350 euro under next best deal. Well worth shopping around.

recently purchased vrs octavia diesel from autostation and am delighted with the car which is ideal for twisty roads here in west of ireland. Colm was the salesman . Very efficient and displayed great knowledge of the product. My best new car shopping experience ever. Traded in a 06 superb 130 bhp and managed to save 5850 euro over what i was being asked to pay to for same deal in galway and 1350 euro under next best deal. Well worth shopping around....

and now your problems will start!!....i had the same experiance......best deal there by far but as soon as i had a problem with the new car they were just not interested!!:(......am still waiting to get my seat problem sorted after six weeks!!

k..

just got my vrs mk2 serviced there got a bleedin lecture on car being late 4 service mileage wise !!!!!! was robbed blind for 2nd service not impressed at all with there all round ability 2 function as a service 2 people who enjoy driveing skodas so stuff them wont b buying my 08 vrs 170 tdi there , there loss not mine.

i think they need some customer service training and manners

just got my vrs mk2 serviced there got a bleedin lecture on car being late 4 service mileage wise !!!!!! was robbed blind for 2nd service not impressed at all with there all round ability 2 function as a service 2 people who enjoy driveing skodas so stuff them wont b buying my 08 vrs 170 tdi there , there loss not mine.

i think they need some customer service training and manners

Conor,

was this the folk in DunLaoghaire or up in Beacon Autostation where they have set-up the servicing ?? Won't buy from them but may use Beacon for the servicing..?

hi dont use them and yeh there up in beacon would'nt buy off them either my wife works in sandyford we decided 2 leave the car in beacon for handyness and got robbed and a lecture at same time cause car was late for service mileage wise jerks im changeing my car in jan they r never getting my buisness again

i went to go down to this place this weekend, opposite institute of art design and tech?

it looked as if they had changed to hyundai or some other import so i just drove on, where abouts are they in sandyford? want to get a few glitches sorted by skoda.

saying that, the previous owner did say they were a bunch of jackass's there.

autostation??...stay away!!! good prices on trade ins but appalling on aftercare.....infact they have a solicitors letter on the way tro them as we speak!!!

k

autostation??...stay away!!! good prices on trade ins but appalling on aftercare.....infact they have a solicitors letter on the way tro them as we speak!!!

k

PM me with info on above. Its good to hear whats happening as I'm always getting people asking me where to go

I see Autostation have moved to Sandyford Industrial Estate. Hyundai look like they are setting up at their old premises.

am back at desk now.....they are owned by the same crowd...kingston motors, they have good few dealerships around the city inc hyundia,opel, skoda and vw!

k:)

Just wondering how much you were charged for the first service on the vRS Tdi?

it hasnt had its first service yet....but id go to phoenix motors up by the park:)

k:)

have a bit of an intermittent fault with my baby at the moment, so i rang this shower to organise a drop in and diagnose. it took 7 hours (and 4 calls) to get a call back.

Once i did get a call back i was dealing with a Eugene, i attempted to explain the problem to him and his attitude excreted lack of interest. he tried to disinterest me by telling me how long it "could" take to diagnose and the cost involved leaving me feeling very deflated and let down.

I rang the garage out by the park, attempted to start explaining the fault and he cut accross me to give me the full problem, the cause, the solution and when he could take the car, It was such a relief. The only down side was he cant take the car till the 19th

I'd sooner burn my car out than think about leaving it with these guys.

I spoke with Colm in there before buying my Fabia vRS privately and much to my surprise he was very helpful and full of encouragement. I'll be dropping into them for a service in 2,500 miles I think. Will withhold final judgment until after that time though!

Have all the bad experiences happened at the old premises?

Bought my Combi in Autostation Sandyford, and i get it serviced there, there knowledge and prices are what i would call great, compared to some larger dealerships these guys put them to shame.

Bought my Octy there in 2005 when they were based in Dun Laoighre...and although there was a bit of delay in it arriving...they were reasonably good in handling the transaction. However when they moved to Sandyford...I was not at all impressed with their service centre. Thought it was a bit on the pricey side...and then they replaced a part which didnt need replacing and when the problem reappeared and I brought it back...instead of getting an apology from them for misdiagnosing (to my cost) the problem...I got a lecture from them. I asked them how long it would take..and when they were not forthcoming with an estimated time..I said "I wouldnt have to be here if you had fixed the fn problem correctly in the 1st place. He took exception at my usage, in a sense of frustration, of the F word...and gave me a lecture in front of his colleagues. I promptly asked for my keys back and left...having wasted a morning trekking out there.

Customer service...NIL points, from me....and I'm glad to report that I have just ordered my new Octy from ***************...who recognize customer service is more than just smooth talking salesmen.

Edited 2 March, 201016 yr by DGW
Inappropriate mention of another dealer deleted.

It's a nice touch to see this garage, texting customers 2 months in advance of their warranty expiring, offering them the chance to book their car in, for a free vehicle check. This will no doubt find any work that may be required, while warranty is still in force.

Other garages that I am aware of in the Dublin area, have not done the same.