Paintmatch will not be warranty but maybe come under sales of unsatisfactory goods.  Plastic bumpers often hard to match with steel panels.

 

 https://www.citizensadvice.org.uk/consumer/common-problems-with-products/faulty-goods/what-is-meant-by-not-of-satisfactory-quality/

Defenderben,  time to ask if your car was in a Transportation / Delivery incident.

  was the rear end damaged at the Factory or in transportation, requiring some repair to the Bumper, 

and possibly the vehicle to be jacked up causing mechanical damage to the front.

Or damaged at the Supplying Dealership.

 

Possible going on or off a Transporter, Ferry, Dealership Ramp etc.

Be sure all requests for information and a vehicle for for purpose are in writing,  to the Dealer Principal, Ford UK Customer Services 

& any Finance Provider if there is one. 

Copied to all 3.

 

A Ford UK Warranty Manager can have the Paint Inspected and a report carried out to see if it is a Factory Finish or 

Refinished after leaving the Production Line or the Factory Quality Control.

They can also have the Mechanic Defects / Faults checked, examined and reports done by a Qualified Master Technician.

Edited 5 June, 201511 yr by goneoffSKi

TWO POSSIBILITIES. One is CV joint problems. other is change in design of brake pads. We had this latter problem on a Transit. Transpired that the pads were found to stick and new design increased  the clearance between the pads and calliper, leading to occasional knocks on low speed braking. but the main dealer we sent the van into changed everything possible, before asking Ford Tech support for help.

 

But again, there's two definitions of Ford-

1 = Fix Or repair Daily.

2= Found On Road Dead.

Edited 9 June, 201511 yr by VWD

But again, there's two definitions of Ford-

1 = Fix Or repair Daily.

2= Found On Road Dead.

 

Indeed.

Any by the same logic Skoda still fit heated windows to keep your hands warm when pushing.

Quick update - clocked up over 2k miles and still grinding :(

Car has been back with Ford main dealer, now a master technician initially sat in my car and did some slow manoeuvres, said that's not right. They have had it 4 days.

Phone call last night, they now claim the donor vehicle they had to swap parts off to rectify my problem is exactly the same, told it seems it is "normal" and a characteristic of the car.

If anyone out there with a Fiesta ST of around early 2015 can get inti o a car park and perform a few slow speed reversing manoeuvres and go at full lock either way tell me if there's are smooth or have a significantly noticeable "grinding"

Not sure where to go as really like the motor but do not see grinding transmission as a characteristic I can live with :(

Also quick warning to Fiesta ST owners do a quick check under the bonnet at the front left corner- there is a main air-conditioning pipe with the bonnet release cable crossing it and it is cutting into it (outer cover at moment). Just a heads up as it needs keeping an eye on.

Edited 30 June, 201510 yr by Defenderben

Are you just dealing with the Ford Dealership, or with Ford UK Customer Services.?

 

Best raise a case and have Ford UK get a Warranty Manager to have a check of your car,

and arrange a proper examination of your car.

 

?

What about the mis-matched paint at the rear.

What was said about that?

I have spoken face to face in the past 30 minutes with a rather well experienced Ford Master Technician.

actually a Motor Mechanic that has worked his whole career with Ford Dealerships.

 

He can not believe what you are being told.

He wonders why you were not invited to drive the 'Donor Vehicle', before parts were removed to fit to yours,

to see if it behaved as yours did before parts were removed.

 

Actually, he is curious as to what parts were 'Donated' from another car to try on yours, 

other than maybe trying Wheels / Tyres from one car to another,

?

What have they tried with your new car to resolve this characteristic noise that is only characteristic of BS from some Ford Dealership 

employees.?

Been back to the Ford dealership after a phone call to say" your not going to like this" but we have not transfered any parts at all from a donor vehicle! As the donor vehicle displayed a similar characteristic when testing, we have raised "GCR" with Ford UK technical and they have logged it and have been advised as another vehicle displayed a similar characteristic no further action.

I asked to drive the alleged "donor vehicle" to find the technician grabbed the dealership demo ST and let me have a drive there was a very slight rumble/,vibration on one of about 20 full lock reversing manoeuvres.

Mine is about 1000 times worse and is audible to even the untrained ear, the "MasterTechnician" agreed mine was particularly noticeable but said no point swapping things wait and see if Ford UK come back.

Am I the only person in the UK with a characteristic grinding that no one else has detected?

Even got told shouldn't be on full lock or could be tyres scrubbing but he claims he swapped wheels and it was just the same!

I contacted original Ford supplier today and said under SOGA I now wish tompersue a replacement or refund as the vehicle is less than 6 months old, he said not interested try Ford customer services, they may be more sympathetic.

I have now opened a case with Trading standards/citizens advice and they say I need to look at asking for a replacement or refund.

Also Ford UK warranty have contacted me about the paint and have accepted my claim and said get it booked in with your local Ford body shop to have the rear bumper totally resprayed.

Not happy with the grinding. Need to speak to trading standards again to ask, if the supplying dealer are not interested does this now go straight to Ford UK customers services?

I had opened a case with Ford UK after the first visit to the local Ford dealership where I was told there was a fault, seemed like a tight drive shaft/CV joint but they say they cannot do anything unless the Ford technicians find an actual fault...this is where I hit a wall all mechanics have said "Oh that's not right" but after further investigation they say they cannot identify an exact cause and now they have replicated a similar grinding albeit the slightest my cars fault has been classed as a characteristic!!

Edited 30 June, 201510 yr by Defenderben

I suspect there are some employees now reading this thread at Ford UK HQ, 

and some Ford workshop Technicians as well.

 

The Ford Dealership you are dealing with maybe have some employees needing some further training,

in Vehicle Mechanics and some in Customer Services..

 

Good luck with it,

hopefully all will be resolved soon enough.

Really you should have been given the Dealership Demonstrator until your new cars issues were resolved.

Oh and the official Ford fix for the bonnet release cable cutting through your AC pipe is a black plastic zip tie!

A longer release cable would be more suitable but I'm a mere mortal, that has no idea about mechanics

This is what you are looking for:

That is the damage after just 5 or 6 weeks ownership of a new car so keep an eye on yours

Edited 30 June, 201510 yr by Defenderben

Well after a dammed good rant and posting my symptoms up on a few forums it seems it is a genuine "characteristic" of Fiesta's and even the odd Focus :(

Gutted and chuffed in the same breath!

Kicked off with the supplying dealer and local technicians as they all said on initial inspection it wasn't right but now it seems lots of people report that on full left lock and in reverse they all suffer the "grinding" to different degrees.

I know it doesn't make it right but just totally amazed that so many Ford technicians needed someone like me to complain so much yet none of them had noticed it, they must drive cars and be totally not in tune with them!

Now just need to get the paint warranty works completed and ask the supplying dealer for my proper ST mats not the crappy cheap things they put in :(

You live and learn, so be warned Fords cannot do full lock whilst parking without displaying various levels of grinding.

Briskoda members BossFox & OCD have a Fiesta ST,  

they might be able to comment on whether their cars have this characteristic.

 

http://briskoda.net/forums/topic/352511-fiesta-st2-new-toy

Edited 2 July, 201510 yr by goneoffSKi

Latest update: I'm retracting the previous post above:(

Was out and about today and had to do many bay parking manoeuvres and the "characteristic" grinding was driving me insane, it is just not at an acceptable level.

Popped to another completly unrelated Ford dealership a fair few miles out of my way and without warning of any investigation that has previously been carried out by another Ford dealer, I asked the tech to test drive my car as the steering did not feel right, he came back and said not right need a second opinion.

The warranty technician came out had a test drive and has positively identified that I have a faulty steering rack :(

The vehicle will be off now to be correctly repaired.

Bossfox told me earlier that this was not a characteristic he had experienced.

Edited 2 July, 201510 yr by Defenderben

Some of the lying and incompetent Ford UK Franchised Dealership Employees are dangerous and could kill the innocent.

 

Good it is being sorted, and once you are looked after, 

please be sure that you do contact Ford UK at a Senior Management level to give them your story.

Just though I'll add to this. My brothers new transit and many others on his company are a having steering rack problems, some are making noises like yours when parking and others have really notchy steering.

Some Ford places are great=- others, well ,not so great. Two examples spring to mind.

1) - I took an old fiesta Courier in to a main dealer ( lease vehicle) with a request to change one head lamp bulb, which had failed on dip. It came out with a report that all bulbs were working. So I took it on a trip round their car park, to be pulled up by an apprentice "near side head lamp bulb is out, sir, bring it into workshop and we'll change it.".

2) . Works Transit HI Top/ LWB had front pads changed, and after that developed a clunk ,when stopped ( more particularly ,if van rolled back ,and brakes applied). Back to dealer, with no fault found. Then we took it to another Transit specialist, where after pad changes etc/etc, it was found ,after asking Ford tech support, that this was due to replacement pads being slightly smaller. The origonal oness had shown a tendancy to stick ,and the new ones had been modified, to be a slacker fit.