Hi all

I ordered an Octavia vrs via PCH at the end of March. I received a call from the dealer 2 weeks ago saying they had the car. I just had to sign the finance forms, send them back and that this would take about 3 to 4 days to process before the car would be available for me to collect. After some initial going back and forth over whether or not I wanted maintenance or not and what it would cost the dealer sent the forms off as discussed and I expected the next contact to be telling the car was ready to collect.

However, 3 days after this I was contacted by the dealer saying that there had been a massive delay in payout and that the car now wouldn't be ready for another 10 days, which seems an unfeasibly long delay. I didn't wait that long to get my mortgage approved!

Has anyone else experienced this? How long should the finance take to sort out? I have no adverse credit history and smell a bit of a rat. Should I be concerned that the dealer isn't being straight with me?

Thanks

There could be any number of reasons for a delay. With it being a PCH deal the dealers do have to get everything signed and sealed before handing the car over, but 10 days does sound a bit of a stretch! If someone has c0cked up the CH docs this would have an affect as well as everything would need to be changed. Was an option missed off of the quote? Again this will make a delay as the build price will differ from the quote price?! There's many other reasons but fingers crossed you get that phone call quicker

As far as I can tell what is on the forms is exactly what I ordered. I have not been asked to sign a new set of forms. The dealer said that the delay was with regard to 'payout' whatever that means.

My concern wasn't so much with the finance, more so that the dealer has my car in their possession and something has happened to it that they're trying to sort before I see it. If others had experienced similar delays then I'd probably be worrying over nothing but I cannot understand why mine would take longer than the norm.

Found out a bit about this when mine came through, and it should be able to be pushed through faster than that.

 

Basically, as far as I understand, at this point VWFS have been invoiced for the car but not yet paid the dealer for it (hence why people are able to easily change between finance deals, etc., whilst cars are still on order). Once everything is ready, the dealer requests for the funds to be released to them, the car becomes the property of the finance company and then hence you are allowed to drive it away.

 

The documents you've signed are the actual PCH agreement, rather than the preliminary application documents when ordering. These are scanned and sent to VWFS to approve.

 

Mine were rejected several times for signatures not matching, but the dealer was constantly on the phone to them to chase things up and still had it done the same day. I was told that sometimes there are backlogs, but in general they are approved within 24 hours.

Edited 21 June, 201510 yr by mr1

So your saying i have to go down dealers, sign some forms, leave the car there, come home again and wait a day or three before travelling back down to drive her away?

The forms can be emailed to you. You just need to sign them, scan them and email them back.

The way my dealer did it was he contacted me when the car arrived in the UK.

I went to the dealers while the car was still at Grimsby docks and signed all the paperwork which he sent to vwfs.

Then when the car arrived he PDI'd it and Valeted it and I collected it as all paperwork had been sorted out before the dealer even received it

Blimey! Was getting worried then. 80 mile round trip for me to stealer!

I've never understood why, in 2015 we still need to sign things, it's so 1990's.

I've had 6 Skoda's, all with VW Finance, all traded in. Every single time the paperwork has taken all day to sort out. I've lived at the same address the whole time and never missed a payment, but it still takes the monkeys all day.

We've had our scout since the start of June on PCH and the dealer released the car to us but the deposit isn't going to be taken until the 29th - not sure if this is normal or not! Probably doesn't change things too much as we're limited to the mileage anyway.

 

The paperwork/funds being approved by VWfinance took around 7 days to complete - we were on holiday in Scotland so had have paperwork emailed over then we signed and next day recorded delivery back to them.

 

Dealer original said a few days like

My last car was the same and so will be the new one. It needs to be processed before the money is released to the dealer. Normally it's signed a week before collection to make sure everything goes through ok

I've never understood why, in 2015 we still need to sign things, it's so 1990's.

You cant sign things online in the uk?

The dealer 'advised' that my signature should match my driving license, to ensure quick processing!