For some unknown reason my bluetooth telephone connection has been lost. I have replaced my phone which synchronises with my laptop, tablet and wife's identical phone but not the Columbus system. Previously it worked. When I go into telephone mode to add a new devise it only shows 'no connected phone', the handbook suggests I should see a New connection button but none is available.Even factory reset of the telephone module, with confirmation window fails to reveal first time telephone setup options. Ignition on/off procedures fail to raise the dead. Any suggestions please?

I appreciate the Columbus system is rubbish,for example it is sluggish and the navigation very often has no idea where it is, but up to now the phone worked.VW invested more money in cheat devices than useful driver Interfaces!

Are you trying to pair using the Columbus or are you using the MID in the instrument cluster?

 

If its the Columbus, stop. Use the Phone menu on the instrument cluster to add the phone and see if that works.

 

If it doesn't, at least tell us what phone you have and your MY so perhaps one of us can narrow down the issue a bit?  

Also, the Columbus doesn't have Bluetooth. The car has a Bluetooth kit fitted which interfaces with the Columbus system and the display on the dash etc. The Bluetooth module will be under the drivers seat and could well be faulty.

What phone have you changed to and from what? Do you know if the BT module is rSAP only?

Thanks everyone. I am trying via the Columbus unit. Will now try the dash matrix to see if this is effective.

Our phones are Motorola G 3rd Generation. I have looked up compatible phone lists and this model is not listed! Perhaps an upgrades bluetooth module may contain it.

The module under the drivers seat could be faulty and out of date. I have read that some of you have upgraded this item. The part number on mine is 3C8 035 730 C The mystery continues. I am reluctant to visit my dealer knowing that he will require mega bucks to sort.

Forgot to include vital information, first registered 29th November 2012. Superb L&G 4x4 DSG estate. The Columbus HW-version H70 SW version 4120 Map version 8048. Thanks for your help.

Thank you TheRobinK. Followed your method and immediately made a connection. Such a relief. My old brain is slow these days. No need to buy a Jaguar just yet.

Great to hear it is sorted!