As Skoda guarantee clutch assemblies for only 6 months , not 3 years (deplorable in my view), and as DSG gearboxes have clutches, are the DSG gearboxes guaranteed for 6 months, like a manual car, or three years? Is there any definitive documentation on this?

DSG clutch packs full 3 year warranty. This was verified by my dealer a few days ago, when I switched from manual car to DSG auto.

The 7 speed dry clutch packs have even been replaced out of warranty here to mitigate the awful reputation they initially developed and the catastrophic effect it had on their reputation for service and 'Customer care'.

Never heard of any wear on wet clutches.

Their T&C's but Consumer Rights apply in the EU Countries & the UK & Material & Manufacturing failures can mean the Skoda T&C's

mean nothing and they can try the 6 months stuff but are not going to get away with it in court if something is 'Not Fit for Purpose'.

So check your new car closely in the first months.

http://skoda.co.uk/SiteCollectionDocuments/Brochures/Warranty-Booklet-single.pdf

*This should be provided to you if this is Skoda's Warranty conditions'.*

Their T&C's but Consumer Rights apply in the EU Countries & the UK & Material & Manufacturing failures can mean the Skoda T&C's

mean nothing and they can try the 6 months stuff but are not going to get away with it in court if something is 'Not Fit for Purpose'.

So check your new car closely in the first months.

http://skoda.co.uk/SiteCollectionDocuments/Brochures/Warranty-Booklet-single.pdf

*This should be provided to you if this is Skoda's Warranty conditions'.*

That may be true, but winning your case would probably result in monumental levels of hassle and stress, and significant cost. Your car could be at the garage for weeks or months while you argue your case, unless you pay up and then  try to claim it back. You would probably need independent inspection of the components at significant cost, to counter their "expert" testimony that the failure was caused by the way the car has been driven and possible claims that you have been riding the clutch or driving the car like you stole it. I suspect that my argument that I have never replaced a clutch, having owned over 70 cars, many of them old, would not carry much weight in court. Who needs it? The default position should be 3 years warranty on everything, except true wear and tears, such as brake pads. Even good,  well intentioned legislation is sometimes not enough.

'Winning a case!',   We are talking the Volkswagen Group & particularly Skoda UK not going into a Court in England / Wales or Scotland or Northern Ireland to have it tested.

 

To have an Independent Motor Engineering Expert give evidence on their findings and the VW Group have an Employee give theirs.

Warranty Claims, Failure Rates, Recalls and in-actions and Service Campaign & Secret Service Skoda Service Campaigns.

 

People can wreck a clutch in 6 months, and cars, but VW Group can not take the pith, they did pre-internet, now the are revealed because 

Not everything in life is as Reliable as a VW.   Some stuff is much more reliable, because Components & Quality Control is much better.

 

PS

You asked about 'Definitive Documentation',  i linked a Warranty Booklet.

For Definitive Documentation maybe get it from Skoda UK the importers, or Skoda CZ the Manufacturers.

The Motor Industry is much the same and manual clutches are much the same, some are better than others, and some gearboxes and components 

are nearly issue free and long lived, then you get VW, they have not got the hang yet of Keeping Oil in and Water out of engines or vehicles where it should stay in or not, 

or Chains & Tensioners, and water pumps still cause them problems, belts they are still getting to grip with,

Service Schedules / Guidelines and Servicing costs are a mystery.

But then we all love them, even when they lie and cheat and build in Defeat DEvices.

Edited 6 December, 20169 yr by Offski

OK come on guys, the OP specifically asked about DSG clutch pack warranty, not manual clutch warranty. We all know the trouble one member on here had with a manual clutch that was obviously out of warranty, but also obviously faulty from new, as the clutch plate had been machined by Stevie Wonder. I'm not a VAG/Skoda fan boy, I will make a stink if someone gets the short end of the stick from a dealer or Skoda customer services.

 

I just don't think it is fair to beat dead horses in a thread about a DSG clutch, which descends into manual clutches, timing belts, water pumps etc. etc.

I think it fair to answer post #5.    You gave the correct answer in post #2. Job Done.

Also worth addressing IMO what VW Group say, or Dealership Employees, and regards Warranty & Gestures and payments.

If the goods are good and the Warranty T&C's fair, then whats the worst that can happen?

 

With DQ200 7 Speed Twin Dry Clutch Clutch Packs and Mechatronic Control Units Skoda UK have footed the bill out of Warranty 

because they knew there were Fundamental Design & Manufacturing Issues and Quality Control & Fluids problems.

There was a World Wide REcall excluding the EU / UK that got a Service Campaign to change the Synthetic Oil to Mineral & do a Software Update and put a Service Campaign Done sticker in the boot.

Some owners still just get offered Gesture Contributions, some told, on your bike, clear off, pay and get your DSG fixed.

http://skoda.co.nz/news/dsg-service-campaign

In New Zealand the Service Campaign had the Mechatronic Control Unit replaced.

Other World Regions had the Manufacturers Warranty Extended.

 

As to Wet Clutch DSG failures after the Manufacturers Warranty, other will know what goes on, in Warranty they should be covered.

 

PS

The VW way,

move on introduce 7 Speed Wet Clutch DSG in VW & Audi and then in Seat & Skoda and all is well, people have short memories.

Edited 6 December, 20169 yr by Offski

For sure, Skoda and VAG would be better off if they adopted a more consistent policy for all of their customers. Thing is, this is business. I could tell horror stories about Rolls Royce, Porsche,  Ferrari, to save on typing just think about any car manufacturer and list will be complete. Bottom line, recalls are costly and effect the bottom line profit, which in turn means share holders not happy. Is it fair? No, it's business, welcome to capitalism. 

They only do recalls when the DfT / DVSA have them.  They do Service Campaigns now called Recall Actions, 

& that misses many because all Registered Keepers are not going to be contacted, as is often the case.

http://master.skoda-auto.com/mini-apps/recall-actions

 

The reason many are missed is the Owners / Keepers go no place near Main Dealerships because they want Service & Maintenance and the car cared for, 

not rip off Servicing Regimes that capitalism & all the gear and no idea fully trained technicians might give.

Wash & Vacuum taking as much time as the servicing did at a pretty high hourly rate.

 

Even Skoda Approved Used Cars can miss out on Recall Actions because they get 'Workshop Safety Checks' before resale and maybe not 'Serviced' because a Service is not due.

They might not even get sent out with tyre pressures checked, but then time costs money, profits might be more important than Customer Satisfaction & Safety.

Edited 6 December, 20169 yr by Offski

Actually, all manufactured goods are covered by EU Law against manufacturing-defect for a full 6-years. If you can demonstrate that a clear or common manufacturing-defect is present within your DSG gearbox, VAG will be liable to replace for 6-years. This is probably why VAG have voluntarily replaced many 7-speed DSG's outside of their advertised 3-years warrany period. The 7-speeders had so many teething issues that they wouldn't have had a leg to stand upon, and PR would have been a nightmare to reject such claims.

 

The caveat is that YOU may have to prove the defect after the standard warranty expires. It cost me £180 to prove such a case via independent-inspection before VAG paid in-full (warranty costs + inspection report/expenses).

 

Understandably, all manufacturers refuse to cover wear & tear, abuse or neglect. Some Dealers will not even be bothered to check for defect (or even ignore clear defects)  before declaring "wear & tear".

Edited 6 December, 20169 yr by Orville

Actually, all manufactured goods are covered by EU Law against manufacturing-defect for a full 6-years. If you can demonstrate that a clear or common manufacturing-defect is present within your DSG gearbox, VAG will be liable to replace for 6-years. This is probably why VAG have voluntarily replaced many 7-speed DSG's outside of their advertised 3-years warrany period. The 7-speeders had so many teething issues that they wouldn't have had a leg to stand upon, and PR would have been a nightmare to reject such claims.

 

The caveat is that YOU may have to prove the defect after the standard warranty expires. It cost me £180 to prove such a case via independent-inspection before VAG paid in-full (warranty costs + inspection report/expenses).

 

Understandably, all manufacturers refuse to cover wear & tear, abuse or neglect. Some Dealers will not even be bothered to check for defect (or even ignore clear defects)  before declaring "wear & tear".

I followed your case from beginning to end. You sir are a true warrior  :clap:

@Orville

Do you know the name of the tech that dealt with your case at E.A.G?

@Orville

Do you know the name of the tech that dealt with your case at E.A.G?

Details sent privately.