Defeaned by the roar of experientially based constructive suggestions. . . 

People have been making helpful suggestions all along and you've ignored every single one. 

I dint know Mr Clunk, so im not gonna cast dispersions on the roundedness of ones life. 

However... Nick,

heres what id be doing given the "last leg" issue - a 30 day rolling contract on a mobile data dongle with enough capacity to sort my needs until BT/Obudsman/regulator pull their finger out and sort the issue. Once resolved, settle the final balance, change providers to someone else and bin the dongle.

Hows that for not running away.

 

Edited 4 February, 20179 yr by mac11irl
39 days in a month apparently

No, actually we have lives that require something other than listening to your constant whineing about how you're not going to change anything.

You might "appreciate" that there's been a change in the word.........the rest of us have "accepted" that it has changed, and don't live in some drug-induced delusion that's it's still the 1960's, where men wear bowler hats to work, BT addressed you as "sir", the AA saluted you, the world was in black and white, and it all moved at 78rpm.

 

Calling people "dim" (amonst many other woeful names) because they don't share your sad, deluded, viewpoint, really does nothing to help garner the sympathy that you are obviously so desperately seeking. I've read through this thread a couple of times, trying to find anyone that weeps a tear for you, to no avail. As Zoidberg has said "People have been making helpful suggestions all along and you've ignored every single one" probably because you'd actually hate to have a solution to your "problem" with BT, because there'd be one less thing wo whinge about.

 

The days of "I'm going to write a letter to your chairman about all this" are long gone. It ceased to have an effect, because every jumped up, "outraged", nothing-better-to-do old git, used it, and used it to death. Addressing your whines to the chairman as "Private and confidential" doesn't work either. No-one actually sends P&C mail to individuals in companies.....not even the taxman, and his letters are usually far important than yours ever will be(whether you think so or not.)

 

No-one on here cares, Nick. In fact I think people on here care about your constant whineing about BT slightly less than BT do. No-one on here is going to be wasting their time writing to BT saying "My friend Mr. Nicholas Ansell Roberts, is being treated jolly unfairly by your bally old company. I want you to do something about this very smartish, otherwise I'll be writing a stern letter to your chairman, his MP, my MP and the British Broadcasting Corporation's television program: WatchDog."

 

Life is too short, and you have way more miles on the clock than I do too, to spent it constantly whingeing about the way of the world. Go outside, volunteer with the scouts just along the road, go and feed the ducks, move to Eastbourne, take up painting (the artsy kind). You''re going to arrive at The Pearly Gates and realise, all-too-late, that you squandered the last few years of your life shouting at the clouds.

 

 

Still, you're keeping enough of us amused, so I suppose that's something, about the only thing, you've got going really.

 

Did PPrune ever unban you in the end?

 

MOT on the 8th next month too, don't forget, otherwise you'll be whingeing about that too!!

Edited 4 February, 20179 yr by RainbowFire

 

Thanks for the corrective behaviourial advice, but it isn't required. 

 

What's it to you if I highlight some of the deficiencies of  a current Telecomms provider ?

 

My intent is to get better service out the provider by polling others previous experience. Some of the posters comments would seem to indicate that improving service isn't possible or shouldn't be attempted in the current environment.

 

That may be the  current marketing mantra, but there's no obligation or compulsion on me to swallow it. And, neither will I be intimidated into accepting it.

 

Given the out of proportion response, particularly of one poster, it seems that I may have stepped on the vested interest equivalent of a claymore. 

 

IMHO, The poster who seems to be fashioning himself as site management's hatchet man of opportunity is way out of  the reasonable behaviour zone. 

 

And clearly, he isn't as Worldly or as thorough as he makes out,  as I previously posted in this thread an account of relatives who, within the last 6 months, as newly recruited BT customers, have immediately been disappointed  by the service and the staff attitude regarding the failure to start a new BT broadband connection service at the date contracted  and have written to BT's CEO, and got the issue remedied immediately. 

 

Threads have been rapidly closed for lesser offences in the past.

 

This doesn't do the reputation of this site any favours.

 

Unfortunately, in my view, the suggestions for just moving service, whilst applicable generally, don't apply whilst BT is maintaining that the, as yet  to be substantiated, excess charge is outstanding. I have to follow the BT complaints procedure to completion and then make a decision.

 

As of two weeks ago, the complaint rests with BT's "Ombudsman" and I am waiting for a response from them.

As said previously, if I don't get a response within the next week, then the matter does to the Regulator and BT's CEO.

 

End of.

 

Nick

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

21 hours ago, Clunkclick said:

 

....as I previously posted in this thread an account of relatives who, within the last 6 months, as newly recruited BT customers, have immediately been disappointed  by the service and the staff attitude regarding the failure to start a new BT broadband connection service at the date contracted  and have written to BT's CEO, and got the issue remedied immediately.

 

So, given that, in your opinion BT are pretty much useless and don't have clue what they're doing.....you actively encouraged relatives to become customers??? So, obviously your family lays on the same lines at BT in your life......or did you want the opportunity to complain whinge on their behalf? Or maybe the Roberts family is in fact a whole clan of people who *need* to be be complaining about one thing or another.

 

Also, your whinging about BT's service has been going on for years, if this "disputed amount" is only just going to the Ombudsman, then you have been doing an awful job of complaining, or just doing an awful lot of whinging. It's highly unlikely that, over the last few years, this amount has been outstanding, and that this is not the first time that you've banged on about how inept BT are, the only conclusion that anyone can come to is that you're either scared of moving from BT, or enjoy the constant having-to-find-faut scenrio the most enjoyable thing in your life. (Refer to previous post for remedy.)

 

Given the length of time you've whinged about BT, and not left, one has to question whether you would ever actually leave them given the golden opportunity.

 

Also, with regards to threads being closed, it is something that you once called a "more tolerant attitude" on Briskoda, just after you were kicked off PPrune. Can't have it both ways old boy, the modern world doesn't work like that.

Edited 6 February, 20179 yr by RainbowFire

Nick...

 

I want some peace and quiet, how much is your bill and if we all chip in a quid, will you eff off to another (non BT) provider and stop whining?

On 04/02/2017 at 14:13, Clunkclick said:

Extending the analogy to the telecomms providers, if all customers start doing a bunk from one near monopoly, who happens to be the largest provider, because of its poor service/bullying behaviour, in the absence of intervention from the Regulator (We should live that long), what message does that send to all other providers ? . . . . . we can get away with that sort of behaviour too.

Well; if all their customers did it then they'd soon run out of money, shut down, and no longer be a company, let alone a monopoly. That message would then [loudly] be: "You better be nice to your customers or they'll all leave and you'll make no money and be out of a job."

 

As opposed to consistently staying with a bad company to constantly complain which sends the message to other providers of "Wow, we can c**p on our customers all we want and eek out long-winded and lengthy complaints procedures whilst still sucking money from them, because they'll happily take it rather than moving providers."

 

"I left BT because they were a terrible company, I wouldn't recommend them" is far more of a warning to potential new customers than "BT are a really bad company, but I'm still with them after many years but have put a complaint in about my last bill". So if anything, putting up with a bad service (complaining or not) is in every way helping precipitate the growth or monopoly of said company rather than negatively impacting them.

13 hours ago, RainbowFire said:

 

So, given that, in your opinion BT are pretty much useless and don't have clue what they're doing.....you actively encouraged relatives to become customers??? So, obviously your family lays on the same lines at BT in your life......or did you want the opportunity to complain whinge on their behalf? Or maybe the Roberts family is in fact a whole clan of people who *need* to be be complaining about one thing or another.

 

Also, your whinging about BT's service has been going on for years, if this "disputed amount" is only just going to the Ombudsman, then you have been doing an awful job of complaining, or just doing an awful lot of whinging. It's highly unlikely that, over the last few years, this amount has been outstanding, and that this is not the first time that you've banged on about how inept BT are, the only conclusion that anyone can come to is that you're either scared of moving from BT, or enjoy the constant having-to-find-faut scenrio the most enjoyable thing in your life. (Refer to previous post for remedy.)

 

Given the length of time you've whinged about BT, and not left, one has to question whether you would ever actually leave them given the golden opportunity.

 

Also, with regards to threads being closed, it is something that you once called a "more tolerant attitude" on Briskoda, just after you were kicked off PPrune. Can't have it both ways old boy, the modern world doesn't work like that.

I effectively ended the speculation about my future action in this matter in my last post.

 

You've chosen to resurrect-it.

 

Anybody who has been bothered to read my previous posts can see that I have already answered the issues you raise.

 

You always do this when I'm on.

 

Its just harrassment and it seems  site management tolerate it.

 

And you are privileged "Freedom" member too ! - one step away from moderator ?

 

I'll treat it with the contempt it deserves.

 

Doesn't bode well for this site.

 

Nick

 

 

 

 

59 minutes ago, Mort said:

Well; if all their customers did it then they'd soon run out of money, shut down, and no longer be a company, let alone a monopoly. That message would then [loudly] be: "You better be nice to your customers or they'll all leave and you'll make no money and be out of a job."

 

As opposed to consistently staying with a bad company to constantly complain which sends the message to other providers of "Wow, we can c**p on our customers all we want and eek out long-winded and lengthy complaints procedures whilst still sucking money from them, because they'll happily take it rather than moving providers."

 

"I left BT because they were a terrible company, I wouldn't recommend them" is far more of a warning to potential new customers than "BT are a really bad company, but I'm still with them after many years but have put a complaint in about my last bill". So if anything, putting up with a bad service (complaining or not) is in every way helping precipitate the growth or monopoly of said company rather than negatively impacting them.

I presume that you have the same afflicition as RF.

 

 

 

Strange that these two clowns, with their all-embracing knowledge, have overlooked the fact that other utility providers are currently running a national advertising campaign advocating the adoption of "Smart meters".

 

Nick

2 hours ago, cheezemonkhai said:

Nick...

 

I want some peace and quiet, how much is your bill and if we all chip in a quid, will you eff off to another (non BT) provider and stop whining?

Errr . . . If you don't like what you read . . . go to another thread ?

 

Nick

17 minutes ago, Clunkclick said:

I presume that you have the same afflicition as RF.

 

Not sure what affliction you're referring to, but I just answered your question: "what message does that send to all other providers ?"

 

Apologies if you didn't like the answer.

Sorry, unless you can come up with something more substantial than a speculation, e.g.  experience of the late stage BT Complaints procedure, I'm not moved.

 

 

Nick

 

11 minutes ago, Mort said:

 

Not sure what affliction you're referring to,

 

 

Not to worry, he doesn't either, just more old man ramblings.

If you can put foward feasible suggestions for alternative action to that I'm proposing to undertake, that doesn't involve me in forking out either £120 to BT or a similar amount to get a new line laid in, I'm all ears.

 

 

N

 

Has anyone suggested moving to a new ISP?

39 minutes ago, Clunkclick said:

I effectively ended the speculation about my future action in this matter in my last post.

 

You've chosen to resurrect-it.

 

Anybody who has been bothered to read my previous posts can see that I have already answered the issues you raise.

 

You always do this when I'm on.

 

Its just harrassment and it seems  site management tolerate it.

 

And you are privileged "Freedom" member too ! - one step away from moderator ?

 

I'll treat it with the contempt it deserves.

 

Doesn't bode well for this site.

 

Nick

 

 

 

 

 

Nick, old dear, being a member of Freedom has nothing to do with being any steps towards moderator. Mind you, if that's your level of thinking, what do you make of Morts's "Honorary" status?

 

If you really want to "end the conversation", you have the power to do it. I suspect that you again, the easiest thing to do, isn't within your sphere of ability to do.

 

Nope you haven't answered the issues I raised (one being actively encouraging relatives to join.....or....it's only Briskoda members that are privileged to get your rantings?)

 

Your future action, based on your passed actions, will be to continuously complain, to Briskoda, about how bad and inept BTs service is (it's been at least 7 years so far!)

 

Feel free to treat my posts with whatever attitude you wish: I treat yours as entertainment.....you beat my customers on this hands-down.

 

And no, I don't always do this when you're on, Nick old son: the last six months, I've just observed Briskoda. Maybe you need to get those tired old eyes tested?

 

Not boding well for the site? Really? From the forum's chief conspiracy theorist and general all-round whinger? Wow. You called Briskoda "enlightened" because it put up with the drivel you come out with - or was it because what you spout was too much for that hot-bed on conspiracy theorists PPrune and they banned you.

3 minutes ago, Dr Zoidberg said:

Has anyone suggested moving to a new ISP?

 

Damn, if only someone, anyone, had thought of that..........

 

Just now, RainbowFire said:

 

Damn, if only someone, anyone, had thought of that..........

 

 

I'm a little surprised it's not come up yet. 

 The record has got stuck - Obviously the oxygen deprivation in the Hackers' Collective on the 14th floor of Robert Mugabe Mansions, Erith, is now at critical.

 

N

12 minutes ago, Dr Zoidberg said:

 

I'm a little surprised it's not come up yet. 

 

Me too. It seems such a simply obvious thing to do, especially given the amount of history involved.

Is the concept too difficult to understand. Let me re-state it:-

 

1. The issue the complaint was raised over was the inability/refusal of BT to provide data usage record, of sufficient resolution i.e. daily, for the period covered by their excess charge.

2. The complaint procedure hasn't been completed yet. Therefore, its inappropriate to consider changing ISP until the outcome is known. It may well turn out to be decided in my favour or at least with a solution which serves the interests of both parties.

3. As it looks at the moment, the matter may get referred directly to the Regulator, because BT's Ombudsman process hasn't been progressed. Again, it would therefore be inappropriate to change ISP at this stage.

4. If, I was foolish enough to change ISP, before the BT "Excess Charge" issue is resolved, the £120 charge would still be extant on BT's books. In those circumstances, with that payment outstanding they would, in all likelihood, be unwilling to release the VDSL line to another provider.

5. This could be got round by either getting a new provider to lay in  new line or go to Virgin - either way I'd have to pay for a new connection (Probably £100+) as well as have the BT pursuing me for the outstanding £120. 

6. Plus, you can guarentee that if BT were requested to lay-in a new-line whilst an existing account was still open due to an unpaid debt, being a money only focused organisation, they would be reluctant to facilitate this and would drag their feet.

 

Now that wasn't too difficult to understand, was it ?

 

And, I'm very fond of my holiday money, and don't relish substituting a contribution to Gavin's moisturiser fund in place of two weeks in the land of the part-time farmers.

 

P.S. If Wino pops-up to say that I'm overthinking this, I will clock him, metophorically, of course.

 

Nick

Edited 6 February, 20179 yr by Clunkclick

13 minutes ago, Clunkclick said:

 The record has got stuck - Obviously the oxygen deprivation in the Hackers' Collective on the 14th floor of Robert Mugabe Mansions, Erith, is now at critical.

 

N

 

"The record has got stuck" says the man that's said the same thing about BT for over 7 years. I take that as a compliment from you Nick.

 

As for the hackers: I think you'll find only you believe that. Maybe it's a little lacking in oxygen in the shadow of St. Pauls........perhaps you should, indeed, go outside and get some "fresh"........

1 hour ago, Clunkclick said:

Errr . . . If you don't like what you read . . . go to another thread ?

 

Nick

 

I'll go to another thread, when you go to another telecoms provider

 

So £120 is what is owed?

So if 60 of us chip in £2 each will you stop complaining, change providers and get some real life (eg go outside)?

Edited 6 February, 20179 yr by cheezemonkhai