Recently, I  have experienced a problem with the Wi-Fi on my Linx 1010b tablet. It disconnects from  the BT Home Hub 6 and then refuses to re-connect. I had previously experienced this about a month ago and the it went away for a while and now its returned.

 

It seems to happen when the tablet goes into sleep mode. When the machine is re-awakened, the connection is lost and can't be restored unless  the wireless adapter is disabled and re- enabled as a device. Sometimes, even taking this action won't restore the connection, and it requires the HH6 to be re-booted. 

 

I should say none of the other devices which connect via Wi-Fi to the HH6 exhibit any connection problems.

 

In researching this issue, possible solutions directed me to look at the Windows 10 Update history and I found that the loss of  stable wi-fi capability on the tablet seems to be coincident with a couple of failed W10 updates:-

 

Most recently, KB4013418 has failed to install twice over the period 18-19 March

 

And in February, KB3211320 failed to install 40 times over the period 15-17 February, only finally installing successfully on 17th February.

 

The tablet is running Windows 10 Pro (64) version 1607.

 

I've noticed that  Desktop machine, which is running the same version of Windows 10 as the tablet, has installed both these updates successfully, but in a different order in relation to another update KB890830 - Malicious Software Removal Tool - on the desktop the malicious software removal tool is loaded after KB3211320, whereas on the tablet the position is reversed. 

 

I suspect that this might be the cause of the problem.

 

Is there anyway to remove the Malicious software Removal Tool W10 update and get it to re-load after KB3211320 on the tablet.

 

I understand, though its not entirely clear that the KB3211320 update has somthing to do with stack ordering.

 

 

Nick

Edited 24 March, 20179 yr by Clunkclick

Just manually install KB4013418 from the windows update site and forget about any other updates. 

It does sound like it could be a known bug with the Windows update stops working, may not even be connected to the loss of Wi-Fi. The first time this happened to me, I used one of the options in the troubleshooting section in the control panel to sort the problem. On the second occasion this didn’t work, most of the advice at this point revolved around reinstalling Windows but one web site (that like a fool didn’t make note of) gave instructions to stop the update service via the command line. The contents of the directory used by the update service are deleted and restart the service or reboot the computer and the updater worked.  

I have a cheap android tablet which does this.  Cheap POS.

 

As yours used to work, I'd suggest a driver issue, but you can check out the links below

 

https://support.microsoft.com/en-us/help/4000432

https://support.microsoft.com/en-us/help/10741/windows-10-fix-network-connection-issues

 

 

I checked out all the drivers for the RealTek Wi-fi device (And the Bluetooth device) earlier and they were the most-up-to-date. Similarly, I checked out the MS WAN driver which dates back to 2006.

 

Following GM's advice I tried a manual download for the two updates (0ne of which was a cumulative update -  KB4015438) that had previously failed automatic update and lo and behold it installed. And the wi-fi connection loss on waking from sleep seems to be cured !

 

Cheers all.

 

Edited 24 March, 20179 yr by Clunkclick

The latest KB always contains all previous updates in Windows 10. Unlike previous versions where you had an endless list of updates to install. 

 

Your computer decides which in the package haven't already been installed and installs them. 

 

The current update seems to also include a host of driver updates for a number of hardware manufacturers. 

https://www.catalog.update.microsoft.com/Home.aspx

 

Individual downloads here.

 

I've had to give up on updating Office, it was causing constant problems and sucking resources whilst never actually applying the update.

Pulled the HP laptop out yesterday for a periodic re-charge and update and that encountered a similar problem with Windows 10 x64 update version 1607. Tried to install it four times and failed. Then I tried a manual install and that failed repeatedly.

 

Looking at the Windows update page, I wonder whether the apparent conflict between the  date order and issue order of versions 1511 (KB4016636) (23/03/2017) and 1607  (KB4016635)  (22/03/2017) has something to do with it :-

 

https://www.catalog.update.microsoft.com/Search.aspx?q=Window 10 x64 updates

 

Nick

Edited 30 March, 20179 yr by Clunkclick

Another big update due in the next few weeks so expect fun and games with that.

Nick

 

As I've explained to you before updates in Windows 10 are different. 

 

The later KB number will include all previous updates. 

 

So stop worrying yourself about failed updates if a later update has installed successfully! 

On 30/03/2017 at 13:34, Aspman said:

Another big update due in the next few weeks so expect fun and games with that.

 

Hmmm, Creators update, oooo that will be fun, all those new "features". Happily we've got the site (800 PCs) on WSUS to stop it from auto-deploying.

 

 

 

18 hours ago, gadgetman said:

Nick

 

As I've explained to you before updates in Windows 10 are different. 

 

The later KB number will include all previous updates. 

 

So stop worrying yourself about failed updates if a later update has installed successfully! 

 

Nick not worry about something? Never gonna happen. I was waiting to see how this was going to be BT's fault and how it's tied in to no wanting to pay last year's bill.

20 hours ago, gadgetman said:

Nick

 

As I've explained to you before updates in Windows 10 are different. 

 

The later KB number will include all previous updates. 

 

So stop worrying yourself about failed updates if a later update has installed successfully! 

 

20 hours ago, gadgetman said:

Nick

 

As I've explained to you before updates in Windows 10 are different. 

 

The later KB number will include all previous updates. 

 

So stop worrying yourself about failed updates if a later update has installed successfully! 

Clearly, IT cataloguing procedures are "Right-in-the-van", compared with those in other industries - I'm going to have to visit the dentist again - all those self-induced bite marks on my tongue.

 

Nick

1 hour ago, RainbowFire said:

 I was waiting to see how this was going to be BT's fault and how it's tied in to no wanting to pay last year's bill.

 

Probably where many GBs of internet traffic came from - repeated downloads and failed installs of a given KB ;-)

See the Minister with the self-assumed portfolio for batting away potential criticism of the I.T. industry has opened his coffin lid in daylight again.

 

And of course next week is "Join the I.T. industry and become a ultra reactionary conservative" week .

 

Nick

8 minutes ago, mbames said:

 

Probably where many GBs of internet traffic came from - repeated downloads and failed installs of a given KB ;-)

I can't believe they'd do that, . . . pure as the driven.

 

Previous personal experience in the workplace, where one's network profile on the workstation would be regularly corrupted once every two-three months, with no obvious causal factors - this only occurred whilst the network support team were on site - once support went off-site, consequent on organisational change, profile corruption never re-occured !

 

An I.T. miracle.

 

N.

On 31/03/2017 at 16:23, mbames said:

 

Probably where many GBs of internet traffic came from - repeated downloads and failed installs of a given KB ;-)

 

Unlikely. An install only occurs if the file has been completely downloaded. A failed install will not mark the file for re-download. The download system uses resume, so incompete downloads are held until complete. What would stuff this up is some old duffer thinking he knows better and keeps deleting the files before they've downloaded completely and been installed......

 

 

On 31/03/2017 at 16:07, Clunkclick said:

 

Clearly, IT cataloguing procedures are "Right-in-the-van", compared with those in other industries - I'm going to have to visit the dentist again - all those self-induced bite marks on my tongue.

 

Nick

 

I'll get the nurse to tighten your ball-gag, it'll stop you from leaving those bite-marks, and, perhaps more importantly, blethering on about things that you clearly have no idea about, or attempting to use the english language. Maybe we should find you a nice retirement home, by the sea somewhere, with a nice garden for you to look at..........St. Ansells For The Terminally Bewildered sounds nice.

18 hours ago, RainbowFire said:

 

Unlikely. An install only occurs if the file has been completely downloaded. A failed install will not mark the file for re-download. The download system uses resume, so incompete downloads are held until complete. What would stuff this up is some old duffer thinking he knows better and keeps deleting the files before they've downloaded completely and been installed......

 

 

 

,

Your assumption is incorrect.

 

Starting from 15th February 2017 until the 16th February, the Windows 10 update version 1607 (KB3211320) tried to install 40 times in succession and failed and finally installed late on the 17th February.  During these two days the system hadn't attempted to download or install any other package other than KB3211320.  I was unaware of what was going on, as this was all being done in background and despite the high level of install failures, no error reports were fowarded to the Desktop - the one place that would have grabbed the attention of any ordinary user. Consequently, I didn't  until recently know that there was anything to delete and haven't, subsequenlty deleted anything anyway. Being an ordinary user, that sort of thing is outwith my general understanding and would need a bit of research before attempting. All the failed update attempts are still recorded my W10 update history.

 

WINDOWS DID THIS ALL ON ITS OWN, WITHOUT ANY ASSISTANCE FROM ME - however, I can't discount an error by MS or action by hackers at server or local level.

 

Thereafter, a cumulative update for Windows 10 version 1607 (KB4013129) successfully installed at first pass.

 

However, a further update to Windows 10 version 1607 (KB4013418) failed to install on the 18-19th February and, according to my update history, there's been no updates at all attempted since.

 

It can't be without significance that the KB numbers on updates are attempting to install out of ordinal sequence.

 

Unless commentators are practising Microsoft certified techs in this area, a bit less of the knee-jerk condemnatory rubbishing/high handed mock IT approach  and a bit more of the "Watch and wait" listening would be appreciated. 

 

Nick

 

 

Edited 2 April, 20179 yr by Clunkclick

4 hours ago, Clunkclick said:

Unless commentators are practising Microsoft certified techs in this area, a bit less of the knee-jerk condemnatory rubbishing/high handed mock IT approach  and a bit more of the "Watch and wait" listening would be appreciated. 

 

 

 

 

 

Nick, old boy, I've been MS certified in several fields since 1997, and as a career, the clock is still ticking on after 29 years. (as an interest, its closer to 35) I currently manage a network of over 800 workstations and 20 servers, in a school. Your usual whinging attitude and mocking of the IT industry in general (as well as the conspiracy stuff), is one of the highlights of my week. I've heard every excuse there is when "something goes wrong"* (probably invented a couple too). Your comment the other day about periodic corruption of your profile that went away when the IT people moved off-site.....ever thought it was done on purpose? We love a good laugh, and someone like you (constantly whinging) is an absolute goldmine. Winding up people like you, through a computer system does so help pass the time between doing actual work. (As far as the whinging goes though, you're a way behind some of the supposedly "intelligent" users of the system.)

 

I'd also suggest you actually re-charge your reading glasses and read (slowly and carefully so the words sink in) what i originally wrote, because you have entirely the wrong end of what was said and what it was in reference to (which wasn't something you had written). Maybe if you dialled back on the conspiracy rubbish and "BT/Microsoft are out to get me" drivvel, you'd actually be taken seriously and get the assistance you require. On the other hand, if you did that, I'd lose a great source of amusement.

 

"Being an ordinary user" is a bit of a stretch too. Most "ordinary users", in fact all the "ordinary users" I know, get on with using their equipment, instead of spending time poking around in stuff (as you have said) they don't understand and then jumping to the conlcusion that multi-billion dollar industries are out to get *you* and make *your* life a misery. Maybe you really should get out in the fresh air more, pop in to the church and volunteer to help the other bewildered souls in your area.

 

 

They are not out to get you Mr Roberts.......they had you a long long time ago. You should chill, relax and enjoy the time you have left. (As should everyone else.)

 

 

 

*I always love the "the computer did it on it's own" ones. To date, i have yet to sit in front of one of these things and see any evidence of intelligence. HAL, Skynet and Fate these things are not, and yet the dim-witted seem to think so.

 

 

 

 

I just had the most horrific (and laughable thought) it's a good job you're not on The Insider program.

Edited 2 April, 20179 yr by RainbowFire

Oh, I see, not getting enough respect from fellow professionals at work, who may look down on IT support, so come on here and take your frustrations out on the forum equivalent of office boys.

 

I have to say that whilst my previous professional experience of the IT profession led me to the conclusion that they were  a bit haughty and arrogant, you seem to have taken it to another level.

 

From what you've said, this can't be a defence mechanism.

 

Does being a Microsoft Certified whatever, automatically imply that you have to take a "Closed mind" corporate approach to all issues, even outside the work place ? 

 

As regards the totally blameless corporate entities, the OFCOM Regulator clearly thought that wasn't the case with BT who were only fined £42 million, last week, for "Heathrow" style dirty tricks against other suppliers. And if they are prepared to do that with competitors who have a margin of independnce, who can and have bitten back, only your imagination can put a limit on what they do to dependent customers.

 

Nick

Edited 2 April, 20179 yr by Clunkclick

See, over the weekend, that BT have changed the presentation of the breakdown of monthly broadband usage, so that  as well as a showing the cumulative total for the month, it now shows the daily totals - Result - Reporting the issue to OFCOM does work !

 

Whilst all the problems are ongoing with Windows Update, I've changed the default settings of Windows Update to manual (Control Panel/System & Security/Administrative Tools/Component Services/Services/Windows Update.

 

 

Nick

 

 

 

 

Edited 3 April, 20179 yr by Clunkclick

We have godwins law. 

 

I think we need Nick's law. No thread started by Nick can reach more than 10 posts before BT is mentioned 

On 02/04/2017 at 18:36, RainbowFire said:

 

Nick, old boy, I've been MS certified in several fields since 1997, and as a career, the clock is still ticking on after 29 years. (as an interest, its closer to 35) I currently manage a network of over 800 workstations and 20 servers, in a school...........................................

 

You are The BOFH and I claim my £5 note 

Edited 4 April, 20179 yr by BJM

7 hours ago, BJM said:

 

You are The BOFH and I claim my £5 note 

 

Is this one ok?

 

 

Blimey, that brings back a few memories. Having said that, we do have a PFY here as an assistant.......

Edited 4 April, 20179 yr by RainbowFire

On 02/04/2017 at 19:10, Clunkclick said:

Oh, I see, not getting enough respect from fellow professionals at work, who may look down on IT support, so come on here and take your frustrations out on the forum equivalent of office boys.

 

I have to say that whilst my previous professional experience of the IT profession led me to the conclusion that they were  a bit haughty and arrogant, you seem to have taken it to another level.

 

From what you've said, this can't be a defence mechanism.

 

Does being a Microsoft Certified whatever, automatically imply that you have to take a "Closed mind" corporate approach to all issues, even outside the work place ? 

 

As regards the totally blameless corporate entities, the OFCOM Regulator clearly thought that wasn't the case with BT who were only fined £42 million, last week, for "Heathrow" style dirty tricks against other suppliers. And if they are prepared to do that with competitors who have a margin of independnce, who can and have bitten back, only your imagination can put a limit on what they do to dependent customers.

 

Nick

 

(Sorry I didn't reply yesterday..........it was such a lovely day, I spent it outside in the sun and fresh air.)

 

Nick, old boy, you are far from the forum "office boy", so don't try and play the old soldier card, it was never in your hand to start with. I'm not taking any frustrations out on anyone, unlike you, I go outside, enjoy the fresh air and meet flesh and blood people. The respect you think I crave is probably more a reflection of the attention you crave so dearly when coming out with the latest BT/Microsoft/MH370 drivvel. (I think you should see about getting your medication checked in all honesty.)  My job satisfaction is clearly derived in a different way to yours, and in all probability, is beyond your comprehension. Whilst thinking of getting things checked: your glasses. I'd go and ensure they are the right pre-scription, as you seem incapable of reading, in it's entirety, what other people have written, but then if you did read and understand, you probably wouldn't be able to have so much "outrage" at what's been written.

 

Not sure about the MS Certification comment there though. Previously you wanted comments from MS Certified people. Having clarified that for you (and the length of experience win dealing with people like you), you now want to attack the certification system and what it means. Proof, and in very short order too, that whatever answer you're given, and not just by myself, that you're never going to be satisfied with answers you're given. No, unlike yourself, I don't have a closed or narrow mind to things, either inside nor outside work. I suspect, given the wallled/barred nature of your existance, that your addled little mind is far smaller. narrower and closed that just about anyone else I can think of. Who else would continue with a company that they are constantly complaining about? Not only do you continue to buy their services, but their equipment too (I seem to recall recentish photos of a BT Decor (?) phone in your dwelling.) If that's not the thinking of a closed mind, I invite you to demonstrate better.

 

(If you knew *anything* about the MS certifications you would already know that: there's the Microsoft way and the right way of doing things, and that being MS certified is more around financial benefits than day to day operational advantages. But, then you don't know anything about the MS certifications, as you've demonstrated.....again.

 

You are a source of fun and amusement Nick. Unlike at your end, there's no frustration, aggression or any other negative feelings going on. It's a good laugh to watch you bimble around trying desperately hard to not follow the (often very simple) advice that's been given to you (and again, not just by myself) over the years, and to continnue being outraged at what goes on.

 

As far as things being a defence mechanism and such, best you leave any psychoanalysis to those who are qualified to attempt such, as you clearly aren't.

 

 

Edited 4 April, 20179 yr by RainbowFire

Whilst admitting to having had more than the occasional, and maybe even justified chuckle whilst reading this, maybe it's respectfully time to remind everyone that mutual respect and tolerance must always prevail on Briskoda.