Hi,I've just bought a new TV from AO

The day before delivery they phone and set me up a warranty through domestic and general at £7 a month

Considering the price of the TV and the fact I won't notice £7 I okayed it,although there is a 'cooling off' period

When I've looked at my purchase details the TV has a 2 year guarantee...so do I need the domestic and general one?

What if I cancelled it and the TV breaks down in 18 months (for instance) where would I go to?

You are probably getting no better warranty but maybe a better service. The AO supplied one will most likely fix on site or replace. The manufacturer would be return to base so could be a number of weeks before you get it fixed. Unfortunately the detail is in the small print so you need to read through them to see the differences.

@dazz600 - Insufficient data tp be sure, but £7/month sounds pricey to me. That's £84 per annum, and the last time I bought a set I got the manufacturer's warranty extended to 5 years for £100, effectively £33-33 a year for the extension.

WHAT D & G won't tell you is that they have a makers scheme when warranty has run out. Something to look at. You take out their policy to pay for repair, and for next year.

6 minutes ago, KenONeill said:

@dazz600 - Insufficient data tp be sure, but £7/month sounds pricey to me. That's £84 per annum, and the last time I bought a set I got the manufacturer's warranty extended to 5 years for £100, effectively £33-33 a year for the extension.

 

It sounds inline with the TV I have now tho,I'm paying £7 a month for that too

Plan is to put our current TV in another room and quit the £7 on that one

 

I think the better service thing is probably right,she did say if they couldn't fix it they would replace like for like

personally I never pay extra for warranties - they are seldom needed these days and tend to be a licence to print money...

1. John Lewis give a 5 year guarantee on TVs. So do other department store like Downtown/Oldreds.

 

2. If the TV breaks outside warranty but inside a reasonable life (6 years) (according to RETRA), complain under SOGA or equivalent laws for a refund.

 

I had a LCD TV break after 23 months (warranty was only 12) and did this. The retailer refunded 80% of the original purchase price, as the TV (in durability terms) was not "fit for purpose".

 

Don't bother with extended Guarantees on electrical goods. Consumer law covers you.

Cancel it, as for the first 2 years you're paying for something the manufacturer already includes. 

 

It's the next PPI 

As above, cancel it. I've not had much cause to claim on stuff when I've taken extra cover out, so never bother now.

 

I have been lucky with stuff I've bought over the years, only a washing machine has given me grief and that fortunately (or unfortunately) failed after 11 months, then again after a further 11 months. The repaired part was warranted for 12 months (control panel/module thingy) that again went after a further 14 months, I ditched it in the end.

Just now, MickA said:

As above, cancel it. I've not had much cause to claim on stuff when I've taken extra cover out, so never bother now.

 

I have been lucky with stuff I've bought over the years, only a washing machine has given me grief and that fortunately (or unfortunately) failed after 11 months, then again after a further 11 months. The repaired part was warranted for 12 months (control panel/module thingy) that again went after a further 14 months, I ditched it in the end.

And consumer protection covers you for 6 years regardless of warranty anyway 

^^^ Yes I forgot about that and have actually used it some years ago.

 

Not electrical but on a pair of settees, long story short, I got them replaced after 22 months use stating they were not originally fit for purpose, problems with the leather covering. Never had extended insurance cover and the original warranty was for 12 months but this of course was a manufacturing fault.

 

Anyway sorry to go off topic a bit.

Cancel the entire order, and buy from John Lewis or Richer Sounds and get a five year warranty as standard.

AO gave me a "service call" about my fridge to try to get me to take out an extended warranty. They were trying to be sneaky dirty ****es but were quickly told to jog on when it became apparent what the call was really about.

 

With most things these days it seems they will either go bang very quickly or not at all.

RETRA used to have a viewable list of expected lifespans for all electrical appliances.

 

Their website has changed now and the legal section is hidden though.

 

5-8 years was reasonable for a TV I seem to recall.

 

You can get sample letters on line if you need to claim off a retailer like I did.

 

 

Cancel it for sure. They're not worth the paper they're printed on:

 

https://uk.trustpilot.com/review/domesticandgeneral.com

 

The two-year warranty covers you, and your contract is with the retailer.

If you bank  with Nationwide, one of their accounts gives a 12 month warranty beyond the manufacturers warranty. 

 

As a point of reference, my living room Philips TV is over 9 yo (and cost £530 att for a 37 inch!), the 42 inch Hitachi (iirc £300-ish) in the Games Room is 7yo and the wee cheapie 19 inch (£100) in the spare Room is over 10yo.

 

When the Philips eventually goes I'll replace it with a bigger, more connected, energy efficient model for about half the price I paid for it. 

 

None of them are under extended warranty. If I think a domestic product has failed before a reasonable time, I've either contacted the store or the manufacturer and in most cases they have been quite reasonable in either replacing the item or have offered a discount on a replacement product. 

 

The last thing I took an extended warranty out on was my Octy Scout!

 

 

10 hours ago, Aspman said:

AO gave me a "service call" about my fridge to try to get me to take out an extended warranty. They were trying to be sneaky dirty ****es but were quickly told to jog on when it became apparent what the call was really about.

 

With most things these days it seems they will either go bang very quickly or not at all.

Had the same call today from AO. 

 

Also declined the domestic and general add on. 

Given how long kit lasts in the real world, I'd just stick the £7 a month in a jar, then when the TV packs up in 10 years time, you'll have enough for a new, bigger, better one, and still have money left over.

33 minutes ago, RainbowFire said:

Given how long kit lasts in the real world, I'd just stick the £7 a month in a jar, then when the TV packs up in 10 years time, you'll have enough for a new, bigger, better one, and still have money left over.

I've never accepted the offer of an "extended warranty" on domestic appliances, only time I've had any problems was the air circulation fan of a fridge/freezer which only cost me £50 to get replaced - so I'm well in pocket.

 

Extended warranties are a money making scam IMHO.

On 06/06/2017 at 20:20, gadgetman said:

And consumer protection covers you for 6 years regardless of warranty anyway 

UNLESS - as D & G told me- the SELLER( not the maker) has gone out of business. Fridge Freezer, bought from Comet .So no redress from seller. But D & G did come good- repaired on an annual contract. So much a month- which came to less than a call out would have been. I'd cancel D& G contract ,and put money toward (IF NEEDED) using it to pay for a repair contract- no limit call out over the year . When item goes wrong, you take out a contract with D & G , with initial payment and so much a month for rest of year. There's another option, but that's just limited to the cost of repair. 

 

6 hours ago, VWD said:

UNLESS - as D & G told me- the SELLER( not the maker) has gone out of business. Fridge Freezer, bought from Comet .So no redress from seller. But D & G did come good- repaired on an annual contract. So much a month- which came to less than a call out would have been. I'd cancel D& G contract ,and put money toward (IF NEEDED) using it to pay for a repair contract- no limit call out over the year . When item goes wrong, you take out a contract with D & G , with initial payment and so much a month for rest of year. There's another option, but that's just limited to the cost of repair. 

 

Which is why you pay by credit card

I f you buy from  one large remaining electrical retailer, they are notorious for ignoring the SOGA, no matter how much you push them.

 

As above if they are cheaper just go to John Lewis who will normally match the price and usually have a 5 year guarantee, or if not a better company to deal with. Richer sounds are good as well, current tv came from them and was cheapest there at the time and had the 5yr guarantee as well. 

57 minutes ago, gadgetman said:

Which is why you pay by credit card

The amount of hoops the credit card companies make you jump through if you ask them to pursue a Vendor / manufacturer is unreal. It's useful for threatening the aforementioned supplier but if you actually pursue it, it's a right kerfuffle..........from my own personal experience. MBNA and Capital. No experience of others.

I had pretty good support from Capital One against B&Q when they wouldn't honour an order that they'd misquoted for but taken full payment for. 

Just now, CWARD said:

I had pretty good support from Capital One against B&Q when they wouldn't honour an order that they'd misquoted for but taken full payment for. 

I had a nightmare with them when Dell were mucking me about. They, Capital One, wanted me to produce times, dates, names of people I'd spoken to in Dell Customer Care. If you've ever contacted Dell customer care, you've all on remembering to breathe by the time you speak to someone, this isn't racist it's fact, who can speak the same language to a decent enough standard to have a meaningful conversation. Until I produced the required info, they refused to help.