My superb is subject to the rear wheel bearing housing recall.  It was booked in at the local dealers for the work to be done but cancelled because they do not have the new parts and do not know when they will be available.

 

In a couple of days time I am due to take the car to France for 2 months so it would suit me best to have the recall work carried out when I return.   I could delay my trip to wait for the recall work to be done before I go but it would cause considerable inconvenience.  The dealer won't say the car will be fine for the trip but neither are they saying don't do it.  The recall letter makes no stipulations about use of the vehicle prior to the work being carried out.

 

The car was purchased new  the end of September 2017 and has done 3000 miles I will do another 2000 max on the French trip.

 

Would it be over cautious to postpone my trip or cavalier to go ahead?

Edited 23 February, 20188 yr by Bucky
Typo

Ask the dealer if you are covered if you breakdown as a result in France. 

 

Three wheels on my wagon and I'm still rolling along..

 

The person I spoke to at the dealers said that if I did take the car to France, in the event of a problem I would be able to use the Skoda breakdown scheme however I don't know if she had verified that with a manager.

I would check with Skoda Assistance (0800526625) rather than rely upon the dealer for confirmation. Also check whether the cover will be in place for the whole duration of your time in France. I cant remember the detail of the Skoda scheme but many only cover up to 31 days in Europe.

Also might be worth checking  whether you could have the recall work done by a dealer in France whilst you are there. 

This morning I had a phone conversation with Skoda Customer Services.  They confirmed that I would have breakdown cover whilst in France and I could have the recall work done there.  However they still couldn't give any indication when the parts will become available.

 

More reassuring is that even though the recall letter states "There is a danger of accidents". I was told " The car is safe to use until the recall work is done so long as I keep an eye on the warning lights and adopt normal breakdown procedures".  I have sent them an email to create a record of this reassurance.

 

Although the question of safety has been resolved I still don't want the inconvenience of breaking down, so I have delayed my departure for a few days in the hope that the parts will turn up.

Many moons ago i used to work for citroen, and whenever they announced a recall you could guarantee that any parts required would go straight to back order with no clue when stock was due in. Might sound daft but i would think the way to go would be to ensure there is sufficient stock of parts before announcing a recall! 

?

Is there a 'RECALL',  as in it is on the DVSA Recall Site, a Safety Critical Recall'.

http://gov.uk/check-vehicle-recall 

If on there and your vehicle is RECALLED then you are warned, and after a warning remember that ignoring 

or VW Group leaving you with an unsafe vehicle has Insurance implications if there was to be some accident.

 

Or is it a Skoda / VW Group Service Campaign resulting in the car having a 'Recall Action'?

Is it showing here.

http://master.skoda-auto.com/mini-apps/recall-actions 

Still they need to move their lazy butts, get parts.

Edited 26 February, 20188 yr by AwaoffSki

11 minutes ago, Rowls said:

Many moons ago i used to work for citroen, and whenever they announced a recall you could guarantee that any parts required would go straight to back order

 

Wifes got a Nissan Note and the front anti roll bar bushes (they call them D bushes) are guaranteed to fail after about 12 months. Since every Note made has either had a set or will need a set (the replacements are a HD design supposedly and they do appear to last longer) you would expect the garage to carry a stock, they are only a few quid each and take no space so its not like its going to create major issues in the stores. Unfortunately that is not the case, they have to be ordered after diagnosis which means 2 trips to the garage, to lots of labour for the mechanic and you wonder why things are so difficult.

Totally agree it is hopelessly bad planning to issue a recall without the parts being available.

 

The recall shows up on both the websites in Awaoffski's post.

 

I have just come across TerryMck's post which has a link (not currently working) to this bearing housing recall.  Thàt was posted on 20/12/17 so Skoda have known about the problem plenty long enough to get the parts sorted.

9 hours ago, Bucky said:

Totally agree it is hopelessly bad planning to issue a recall without the parts being available.

 

.

 

Surely there is a moral (and legal?) obligation to issue a recall as soon as a problem is identified, regardless or parts being available or not?