Was parked in the local Asda yesterday and returned to find my car was the third in a row to have been hit by a very elderly driver who appeared to have lost control. The police officer present had seen the cctv footage and concluded that the incident was possibly due to a medical issue. The driver was being treated in the ambulance prior to hospitalisation.

I contacted his insurer today and though they knew of the incident and were aware of the recording are not prepared to proceed until they have contacted the driver. I made enquiries at the supermarket regarding his health prior to consulting the insurer but they were unaware of his present condition. There is a degree of irony regarding the insurers - their name? Swift! Doubt I will ever insure with them.

 

Only had the Scout a few weeks and somewhat upset. Was to tow my caravan on a holiday in a week's time but have managed to book an appointment to fit a secondary socket to my Renault Trafic van to take the Scout's place. That bill will be added to the claim as there was no mention of providing a courtesy vehicle and a comment that I would have to wait or use my own insurance to expedite repairs.

Sorry to hear that.

 

Those that have worked in the industry might help.

Should your insurer not contact the Insurer / Company / Underwriter of the Vehicle since the driver might not be contactable for some time. 

Their policy holder might not be in touch with them for a while, just some family or friend.

 

They can easily know who insures the vehicle as well as who holds the policy.  They know so much and like to do so little.

Might have to claim on my own insurance and have them redeem costs. Having 13 years no claims I was hoping to avoid that as the cctv recording proves the liability of his insurer.

That is what you do, claim on your own insurance, and it is a no fault claim and your insurer deals with the other insurer and get the losses back.

So accept no being out of pocket, the accident / incident was in know way your fault.

Claim any excess from the parties insurer that was at fault.    Or your insurer has to. 

@Jackie-Lancs - As above, and in the circumstances you describe I'd say that you have a valid claim for adding the second socket to the Trafic.

 

Also, if you have the badge number of the attending officer, contact them regarding the present state of any proceedings against the other driver.

Did you ascertain whether or not it was a known or ongoing medical issue? 

No idea as the driver was being treated in the ambulance when I returned to my car.

Would be interesting to see if they had a pre-existing DVLA notifiable condition.

 

In any case, you can get a credit repair and credit hire car by claiming from the third-party through your own insurer. Once liability is admitted/proven you'll be able to claim back your excess and other expenses. Do you have uninsured loss recovery/legal cover?

 

best,

Nick

Car being repaired under own insurance at the moment. Yet to discover information regarding the driver involved.

Got my Scout back - well repaired by RRG Bolton. Now need to chase up insurance and reclaim my excess.

 

Tried the air con for the first time since purchase this hot weekend - obviously needs a service.

 

Were you able to claim for the extra electrical socket on the van?

 

I would have expected your own insurance company to provide you with a courtesy car, but I'm assuming at this point you hadn't contacted them.

 

Not that many rental car companies have cars with tow bars?

Ten days ago I got a letter from the solicitors who are suing the driver on behalf of Aviva to recover their costs. I was asked to fill a claim form to cover my costs such as my excess. I included the towing electrics with a copy of the receipt. Presume the insurers of the driver have declined responsibility.h