Well, FWIW my sis has wireless networking. So do some of her neighbours. Sometimes her laptop finds a network that is at least 100m away from it faster/stronger signal than her own hub that it's only 5m from. There is technology, there are "black arts" and then there is "wireless networking".

1 hour ago, Jfhuk said:

Rusty did Sky supply you with a Sky Q boster? If so, where did they put it in relation to the Sky Q main box and the mini?

Nope, no booster. Just blaming my router for the issue.

If this was my system and I'd become fed up waiting for Sky to resolve the issues, I would try the following - 

 

1. Change the home router 2.4 GHz WiFi to channel 1, 6, or 11 with 20 MHz channel width (a sort of "accepted default" setting)

2. Switch the home router 5 GHz WiFi back on (if it's off) and set to the router's default settings

3. I'd use a WiFi Analyser app on my phone to confirm reasonable WiFi strength around the house where the Sky boxes are placed

4. If the home router has IP address reservation, then I'd reserve IP addresses for both Sky Q boxes

5. Power all 3 boxes off then back on again - waiting for home router to fully start first.

 

If that still doesn't work then what you do next depends on if you want to stick to the principle of having Sky fox the issue (which could take weeks) or if you'd rather the thing just worked.

 

If it was me, I'd next install powerline adaptors between the two Sky boxes and forget about Sky Mesh WiFi altogether. But then I get quickly fed up with things that don't work and I hate dealing with large companies like Sky, BT, TalkTalk etc.....

 

 

1 hour ago, Rustynuts said:

Nope, no booster. Just blaming my router for the issue.

If it was me I’d give them a call and demand that they supply you with a boster. My Sky Q was highly unstable until they installed one.

Just installed a powerline booster in the bedroom this morning. Means I've lost the wifi in the workshop for the moment, but I can live with this for a short term possible fix. I'm not happy spending money on electric to try and boost Skys useless network, I'd rather boost my own and have some use out of it in the bedroom with a stronger home network. Plus the Sky booster only works with the Sky hub which we don't use.

1 hour ago, Rustynuts said:

Just installed a powerline booster in the bedroom this morning. Means I've lost the wifi in the workshop for the moment, but I can live with this for a short term possible fix. I'm not happy spending money on electric to try and boost Skys useless network, I'd rather boost my own and have some use out of it in the bedroom with a stronger home network. Plus the Sky booster only works with the Sky hub which we don't use.

The Sky booster also boosts the hidden network, it can also boost the WiFi signal if your using a Sky Broadband hub. Doesn’t do anything for any other WiFi routers etc. as you’ve said.

And off again this morning..

Did you try twisting Sky’s arm to get one of their WiFi boosters? It shouldn’t cost you anything except the phone call.

Is this still an issue?  Without me having to wade through every single post, are you using Sky's broadband or another?  

 

We have SkyQ and a SkyQ Mini and WERE running Sky's broadband.  We moved over to BT earlier this year.  You will find that Sky's SkyQ boxes DO broadcast their own signal and that it IS NOT hidden as some would say.  We, too, are detached.  When I search for WiFi signals I can not only see our BT Whole Home WiFi signal but one or two Sky signals that are far too strong to be any neighbours'.  In fact, if I use Apple's Airport Utility to scan networks around me, if I'm in the living room the Sky signal is the strongest available.

 

If it is a deep sleep issue, check out Sky's advice -> https://www.sky.com/help/articles/using-the-standby-settings

 

This'll hopefully help stop the SkyQ (I'm guessing Silver?) box from going into deep sleep.  

 

I live in a coach-house, our BT FTTP line comes in downstairs in the hall and the SmartHub signal was pants, so I installed the Whole Home WiFi system (three discs), which has helped.  However, none of this affected our SkyQ setup - only adding the SkyQ boxes to our Whole Home WiFi for internet access for boxsets etc.

 

Keep us posted on how you're getting on.  When I'm hope later I'll have a look further into the various settings that are available.  There is a technician mode on the Q boxes that may, or may not, help as it enables changes to the way the WiFi works...I think.

 

A

Yes, it's still going on. As it happens it threw a fit only yesterday, disconnected and refused point blank to reconnect to the main box downstairs. We have black Sky Q boxes.

I don't for one minute think it's a deep sleep issue, and even if it were, how come Skys technicians and helpline have no idea how to address it other than "Go downstairs in the morning and turn on the main box before you try and watch tv upstairs", or "It's your router that's the problem. You should get a new one!".

 

The situation has been improved with the addition of a Devolo mains wifi booster system, but it still throws a fit every week or so and the picture freezes, whereupon no amount of fiddling and buggering with settings will help until the damned thing decides for itself it's going to work.

If there were any other solution to getting the channels we watch I'd have their kit in a box and sitting on the doorstep waiting for them to collect it today. Quite how a massive company like Sky can turn out a product so useless at doing what it basically is designed to do is beyond me. It's pretty much worthless as technology goes.

Is your router set to 5ghtz? 

What difference would that make to sky's network being useless? As it happens we have both 2.4 and 5Ghz active on the router. We just use each network frequency for different applications.

3 hours ago, Rustynuts said:

What difference would that make to sky's network being useless? As it happens we have both 2.4 and 5Ghz active on the router. We just use each network frequency for different applications.

As far as I know, Q needs 5ghtz to run properly. 

 

But if you have both active on the Q hub, then this won't be the cause 

We don't have Q hub, we have our own router and run through Plusnet.

Sky Q generates it's own 5Ghz network, nothing to do with our wifi network. It just defaults to use our wifi when its own network fails (which is all the time).

On 14/08/2018 at 05:38, Rustynuts said:

We don't have Q hub, we have our own router and run through Plusnet.

Sky Q generates it's own 5Ghz network, nothing to do with our wifi network. It just defaults to use our wifi when its own network fails (which is all the time).

Have you managed to get a stable set up yet?

 

I have a 2Tb main box, Sky router and 4x mini's, One of which is connected by ethernet cable.

 

I have read all of this thread and I am having the same issues, plus lots of other errors, I have another engineer coming on November 7th.

 

So far over the last 18mths I have had 2 new main boxes, 2 mini boxes, and 2 sky routers. each time they came out it works for a short while and then starts playing up again.

 

Like you I refuse to accept this poor service and will keep pressing for a stable set up!

The only way I’ve found to get it working without issues, is to use power line network adapters and turn all the Sky Q Wifi bits off.

Thanks for the update.

 

Had a lady engineer visit last Tuesday, she couldn’t find anything wrong with the MESH. on looking at the history of the faults she has suggested the issue is the WIFI. They have installed the brand new router, a new released version with 4 port ethernet ports and connected one of the bedrooms upstairs by ethernet cable.

 

So far WIFI is loads better in the house and fingers crossed no issues so far.

 

If not I’ll go down the route of Power Line adapters for remaining Sky Q Mini’s, but so far it's been very stable.

 

New router is this one - https://www.ispreview.co.uk/index.php/2019/09/isp-sky-broadband-officially-launch-new-router-and-wifi-guarantee.html